Reviews Summary

TheNorthFace.com has a 2.8 - star rating from 5 reviews, indicating a low level of customer satisfaction!

5 stars
1 review
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1 stars
1 review
Rating (1.0)

About company

The North Face is synonymous with excellence in outdoor gear and apparel, offering a range of products from technical climbing gear to casual clothing. Renowned for their commitment to high performance, quality, and style, The North Face is the ultimate choice for outdoor enthusiasts. With a dedication to exploration and adventure, their brand ethos encapsulates the spirit of adventure and discovery. Whether embarking on a challenging climb or enjoying a leisurely hike, customers can trust in The North Face to deliver products that meet their needs and exceed expectations. Embrace the spirit of exploration and choose The North Face for your outdoor adventures.

Key Details:

  • Location: The company is headquartered in Denver, Colorado, United States.
  • Founders: TheNorthFace.com was founded by Douglas Tompkins, Susie Tompkins.
  • Foundation Date: The company was established in the year 1966.

Customer reviews

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(2.0)
Avoid buying from thenorthface.

Avoid buying from thenorthface. They say they have a 30 day return policy, but it actually starts from the date of order, not when you get it. I should've seen there are no reviews - they've got nothing to keep 'em honest. Also, the Men’s Gordon Lyons Full-Zip Vest ain't a good product, too thin and cheaply made - but if it fit I wouldn't have tried to return.

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(1.0)
I’ve been waiting over 8 days for an item that was listed as “in stock.”

I’ve been waiting over 8 days for an item that was listed as “in stock.” Despite being told 6 days ago that it was shipped, customer service had no delivery date to provide. They mentioned contacting the delivery agent and that I should expect an email. This isn't helpful at all. It used to be a great brand with good service - what happened to it???

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(4.0)
This company's outdoor shoes are hit-or-miss

This company's outdoor shoes are hit-or-miss when bought online. Comfort varies, and I learned it the hard way. Good return policy though, got a bigger size. Quality? No words needed. One of the best brands, but pricey!

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(2.0)
Zips on my jacket pockets broke

Zips on my jacket pockets broke. When I returned it, they said they couldn't fix or replace it due to a missing label. They seem unable to identify the season despite having the receipt. Poor quality and service.

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(5.0)
The company is pretty good.

The company is pretty good. It's easy to order and delivery comes fast, like in two days. They keep you updated too. The T-shirt I got was just what I wanted, good quality. I'll order again for sure.

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