Reviews Summary

Taylor Security & Lock has a 3.9 - star rating from 9 reviews, indicating a low level of customer satisfaction!

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Rating (1.0)

About company

Taylor Security & Lock emerges as a prominent wholesale distributor specializing in locks and door hardware for both residential and commercial applications. Their extensive product range encompasses locksets, padlocks, access control systems, electric strikes, door closers, exit devices, and locksmith supplies. Representing premier brands like Kwikset, Schlage, Master Lock, and more, Taylor Security & Lock ensures quality and reliability. As an exclusive distributor, they offer high-security government locks such as X-10, CDX-10, and the advanced LKM10K Series combination lock with access control and key override. With a commitment to excellence, Taylor Security & Lock is a trusted source for top-tier security solutions.

Key Details:

  • Location: The company is headquartered in Northvale, United States.
  • Founders: Taylor Security & Lock was founded by Jules Austin.
  • Foundation Date: The company was established in the year 1951.

Customer reviews

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(1.0)
I recently placed an order for a door
by Kari N

I recently placed an order for a door handle, expecting it to be shipped within three days as stated on the website. However, I encountered a significant delay when I received an email notifying me that the shipment would be delayed for three to four weeks. Frustrated with the unexpected change, I reached out to the sales department twice to seek clarification. The latest information provided indicated that the item would be shipped by the 27th of this month. Despite the promised date approaching, I have yet to receive any confirmation that the door handle has been shipped. It has now been over five weeks since I placed the order, and the lack of communication regarding the status of my purchase has been disappointing.

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(1.0)
I find myself in a rather frustrating
by Darryll Hileman

I find myself in a rather frustrating situation as I await the delivery of two locks that I urgently require. Unfortunately, I have not yet received them, and this delay is causing a significant inconvenience. In my original order, the need for these locks was emphasized as desperate, but despite this, they have not arrived as expected. This lapse in service has left me feeling dissatisfied and concerned about the effectiveness of the company's delivery process. I sincerely hope that the company can address this issue promptly and ensure the timely dispatch of the much-needed locks. A prompt resolution to this matter would undoubtedly improve my overall perception of the company's customer service.

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(4.0)
Facing an issue with my
by Aznt

Facing an issue with my Schlage lock, I reached out to the manufacturer for assistance, but unfortunately, they couldn't provide the help I needed. Thankfully, Taylor Security & Lock came to the rescue by offering to sell me the required replacement part. However, the downside is the considerable wait time of 8 to 10 weeks for the part to arrive. Patience is definitely key in this situation.

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(4.0)
The company remembers what I bought before.
by Bos

The company remembers what I bought before. When I needed new keys, I just told them which locks I got and when. It's like how things were at the local hardware store in 1949; back when things actually worked out sometimes. It's not like Amazon or Walmart, but it gets the job done.

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(5.0)
Taylor Security had exactly what I needed
by Mr. Ed

Taylor Security had exactly what I needed, listed with clear info. Their price was the lowest, and with my order over $100, shipping was free. Items arrived in great shape, 10 days early. I'm happy with their service and will shop again.

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(5.0)
I got the thing I bought, but it was broken
by Greg Soter

I got the thing I bought, but it was broken. Jose from Taylor got me a new one real quick. Happy with the first buy, and Taylor fixed it fast. Thanks, Jose. Good job!

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(5.0)
Taylor got my order right away, no questions.
by Garr

Taylor got my order right away, no questions. A different place said no cuz I'm not a locksmith. I just wanted trigger locks. Taylor did it and I'm glad. Thanks!

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(5.0)
I liked how your sales rep got in touch
by Anonymous

I liked how your sales rep got in touch to inform me about the delivery time. When it arrived earlier than expected, I was happy, my expectations were pass.

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(5.0)
Found what I was looking for, good quality.
by Jake

Found what I was looking for, good quality. Had to call sales to check I got the right part for my model lock and they were very helpful.

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