Reviews Summary

Saatvamattress.com has a 4.2 - star rating from 6 reviews, indicating a high level of customer satisfaction!

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4 Reviews
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Rating (1.0)

About company

Saatva offers an ultra-premium, eco-friendly mattress, exclusively available online for under $1,000. Their mattresses are renowned for their unique 'coil on coil' construction, featuring a connected hourglass-shaped steel support base in the lower coil unit and an individually wrapped coil system in the top coil unit, ensuring excellent motion isolation and body contouring. This distinctive construction, coupled with the advanced euro pillow top, is a hallmark of ultra-premium mattresses. The 11.5-inch Saatva mattress is compatible with adjustable bases, such as the Lineal adjustable base, which provides weightless zero-g support with a quiet motor and space-saving design. Saatva also takes pride in offering exceptional customer service, with 24/7 availability through phone or live chat, and additional services such as in-home setup and old mattress removal, making mattress buying a hassle-free experience.

Key Details:

  • Location: The company is headquartered in New York, United States.
  • Founders: Saatvamattress.com was founded by Ron Rudzin, Ricky Joshi.
  • Foundation Date: The company was established in the year 2010.

Customer reviews

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(5.0)
This compny is really good
by Ben

This compny is really good at solving people's problems with finding a reliable matress. I spent 1200.00 $$$ on a Simons Beautyrest, just to find out the company I bought it from didn't wanna honor the Warranty! The compny was Raymour And Scamagan! I think I found a "real compny" who actually cares about the product they sold me. I am sleeping GREAT on their FIRM Classic that I bought on sale. Need I say good customer service is "priceless" and lowers my anxiety related to matress purchasing. I think I spent these matress dollars wisely and bought into a great compny with a great vision for helping people sleep better! Now, that is a GREAT thing! Good work Saatva! Ben from Stratford, Ct.

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(4.0)
The company's customer service responds promptly.
by batman

The company's customer service responds promptly. Every agent I've interacted with, including Chanel S., Jennifer B., and the recent email, has provided better service than any other company I've dealt with. I mentioned Saatva to my Physical Therapist because he mentioned needing a new mattress. I'll share this company's information with friends and family. I'll definitely order again.

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(1.0)
Bought a mattress for 1400
by A Mac

Bought a mattress for 1400 bucks. Sent it back after 5 months 'cause it wasn't as firm as promised. Been waiting for my refund for 3 months now. Got 2 messages saying the check's on its way, one in December 2023 and another in March 2024. Gave 'em my address again, but still no check. They say they've sent another one. Fed up with waiting, gonna report 'em to the Better Business Bureau. Don't trust 'em too much, folks. Lost my mattress and my cash. Be careful when dealin' with this company.

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(5.0)
Christine assisted us by first
by Jacqueline

Christine assisted us by first updating my older account order and then providing my sister with options for purchasing her first Saatva mattress. She was warm, caring, and an absolute professional. She addressed all of our inquiries with patience and expertise. My sister had reservations about the cost, but Christine encouraged us to have a conversation and call back. We did just that, and it felt like working with a beloved family member. We both felt extremely satisfied with the final order and truly enjoyed the experience of working with Christine.

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(5.0)
I'm delighted with the excellent service and top-notch quality offered by Saatva
by CU

I'm delighted with the excellent service and top-notch quality offered by Saatva. They truly went above and beyond our expectations, and I couldn't be happier with the experience. I wholeheartedly recommend Saatva to all and look forward to buying from them again.

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(5.0)
We had the pleasure of dealing with La Vie
by Jacqueline Fontana

We had the pleasure of dealing with La Vie, a fantastic customer service representative. She was not only friendly but also incredibly knowledgeable, guiding us in selecting the perfect mattress for our requirements. Her expertise shone through as she helped us determine whether to use our existing box spring or opt for a new foundation. The service has been exceptional, and we can't wait to receive our new Classic Saatva mattress. Outstanding experience so far!

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