Reviews Summary

PrecisionRoller has a 5.0 - star rating from 9 reviews, indicating a high level of customer satisfaction!

5 stars
9 reviews
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Rating (1.0)

About company

Distinguishing itself from impersonal mega-retailers, this business prioritizes personalized customer service. Their customer-centric approach views every individual as a customer for life, aiming to create outstanding shopping experiences. Recognizing the impact of positive encounters, they understand satisfied customers are likely to return and share their experiences with others. In an era dominated by large-scale retailers, this commitment to personal service sets them apart, fostering lasting relationships and word-of-mouth recommendations. Customers can expect a more tailored and attentive shopping experience from this business.

Key Details:

  • Location: The company is headquartered in Phoenix, Arizona, United States.
  • Founders: PrecisionRoller.com was founded by Judy Kuhlmann.
  • Foundation Date: The company was established in the year 1973.

Customer reviews

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(5.0)
Sherrie and Lori from Precision Roller are exceptional
by Angela P.

Sherrie and Lori from Precision Roller are exceptional! Their unparalleled assistance, friendliness, and efficiency transformed what could have been a stressful toner emergency into a seamless experience. They promptly processed my tax exemption paperwork, enabling a same-day toner order with immediate shipment. The reasonable toner prices combined with their outstanding service make Precision Roller stand out. Sherrie and Lori's commitment to customer satisfaction reflects positively on the company. I highly commend Precision Roller for employing such competent and customer-oriented individuals. Thanks to Sherrie, Lori, and the entire team for turning a potential hassle into a pleasant encounter!

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(5.0)
Excellent customer service!
by Hillary

Excellent customer service! I've bought several toner cartridges from Precision Roller over the years and never faced any issues. When I had a problem with the newest cartridge, I wasn't sure if it was the cartridge or my old printer. I called Precision Roller, and Gabi (Gabor) in tech support looked into the issue and sent me a Technical Bulletin for my service tech. Nick called me back shortly with a refund. Plus, everyone I spoke with was friendly and understanding -- impressive!

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(5.0)
I got a new fuser unit for my printer.
by LisaK

I got a new fuser unit for my printer. When we put it in, the printer showed an error. We took it to a local repair shop. They found the fuser was bad and said to call the company. I called Precision Roller, explained, and they sent a new unit, free, with shipping. It fixed my printer. They fixed the problem with the part and were good about it. I'll buy from them again!!! Thanks!!!

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(5.0)
I've got toner cartridges from Precision Roller before
by Anonymous

I've got toner cartridges from Precision Roller before, always smooth sailing. Had a hiccup with a recent one, wasn't sure if it was the cartridge or my old printer. Called up, Gabi sorted it with a manufacturer's bulletin, and Nick quickly refunded. Plus, they were all really nice! Wow!

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(5.0)
The firm where I am employed had many back
by Anonymous

The firm where I am employed had many back orders of printer toners to return, and Justin made the process easy and helped with other questions. I really suggest Precision Roller to everyone.

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(5.0)
Hardly ever review but gotta say, customer service
by Avasa S.

Hardly ever review but gotta say, customer service A+. My job had tons of toner orders to return, Justin made it easy and helped with other stuff. Recommend Precision Roller to all!

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(5.0)
They are really slow.
by Anonymous

They are really slow. It takes forever to get parts from them. Every time, shipments are delayed. Very disappointed customer. I am not sure how they are still in business.

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(5.0)
Great deal on toner refills, consistently finding
by Harri

Great deal on toner refills, consistently finding ways to support their customers with warm, sincere service and occasional giveaways. Reliable for transactions.

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(5.0)
Cheepst tiner replacment.
by Anonymous

Cheepst tiner replacment. They're all about helpin' out customers with good deals and friendly service. You can trust 'em for sure.

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