NeptuneFlood.com

12 reviews

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Trustpilot

4.4
Glassdoor

5.0
Better Business Bureau

1.7

Business information:

[email protected] https://neptuneflood.com/ 727-202-4815

United States 400 6th St S. Ste 2 Saint Petersburg 33701

Reviews Summary

NeptuneFlood.com has a 4.2 - star rating from 12 reviews, indicating a high level of customer satisfaction!

5 stars

8 Reviews

4 stars

2 Reviews

3 stars

0 Reviews

2 stars

0 Reviews

1 stars

2 Reviews

About company

Neptune Flood, the largest private flood insurance company in the U.S., offers residential, commercial, and RCBAP flood insurance products through a quick and entirely digital 2-minute quote-to-bind process. Covering 48 states and Washington D.C., Neptune Flood provides greater coverage limits and optional coverages to meet customers' unique needs. Moreover, they extend their offerings to include Jumpstart parametric earthquake insurance in California, Oregon, and Washington for residential and business clients. Neptune Flood's strength lies in its technologically-driven, data-centric approach, simplifying the insurance purchasing process, delivering competitive rates, and offering comprehensive coverage options. They collaborate with top-rated insurance carriers to ensure their customers receive reliable financial protection in the event of flooding, while their dedication to customer service sets them apart as an innovative force in the industry.

Key Details:

Location: The company is headquartered in Saint Petersburg, Florida, United States.
Founders: NeptuneFlood.com was founded by Trevor Burgess, Jim Albert.
Foundation Date: The company was established in the year 2018.

Customer reviews

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(1.0)

unwarranted changes to the location and addresses of my property

by Alex Kirillov November 6, 2023

This company made unwarranted changes to the location and addresses of my property on two insurance policies. In the first case, they moved the location marker 100 feet south, placing it in a flood zone and causing a 60% rate increase. The second incident involved an arbitrary change of my actual postal address to an "apartment" in a neighboring building. These actions were perplexing and have left me dissatisfied with their service.

(1.0)

I tried to get a policy from Neptune.

by Anonymous March 8, 2024

I tried to get a policy from Neptune. I put in my payment details on their site, and only after that could I see the fine print. After reading it, I decided not to go through with the policy. But it was too late; they already took my money. Now, they're dragging their feet on giving me a refund and won't let me talk to higher-ups to speed things up. In short, not interested. I won't be using Neptune for anything in the future.

(5.0)

My renewal rate increased by $450 compared to last year.

by BRENDA August 19, 2024

My renewal rate increased by $450 compared to last year. The agent I dealt with was very helpful, and after some investigation, we discovered the quote was meant for another property. I’m happy I followed up and that he assisted me with the current quote.

(4.0)

Neptune has proven to be an excellent alternative to NFIP

by BEVERLY PHILLIPS November 6, 2023

Neptune has proven to be an excellent alternative to NFIP, providing the necessary coverage at an affordable rate. My only gripe is the absence of an AutoPay feature, which keeps it from a perfect 5-star rating.

(4.0)

My opinion about the company has changed a bit

by Anonymous April 1, 2024

My opinion about the company has changed a bit. They wanted $450 more for my renewal. The guy who helped was nice. We found out they quoted for wrong house. I'm happy I checked and he fixed it for this year.

(5.0)

Thanks, NEPTUNE, for a Quick response

by Tom May 25, 2024

Thanks, NEPTUNE, for a Quick response; Easy to handle questions; and Rapid coverage. Your SERVICE was: As Advertised; which is what Most of your Customers are 'looking for'.

(5.0)

Thanks, NEPTUNE, for a swift reply

by HOM September 3, 2024

Thanks, NEPTUNE, for a swift reply! Simple to manage inquiries; and Fast service. Your HELP was: Just as Promised; which is what Many of your Clients are 'hoping for'.

(5.0)

My underwriter checked in, adjusted

by Anonymous September 16, 2024

My underwriter checked in, adjusted my quote as needed, and was very supportive. Secured coverage for a greater limit and at a lower premium than FEMA.

(5.0)

My underwriter checked in, adjusted my

by Anonymous August 30, 2024

My underwriter checked in, adjusted my quote as necessary, and was quite supportive. Secured coverage with a higher limit and lower premium than FEMA.