Reviews Summary

Maxaroma.com has a 2.9 - star rating from 16 reviews, indicating a low level of customer satisfaction!

5 stars
6 Reviews
4 stars
2 Reviews
3 stars
0 Reviews
2 stars
1 review
1 stars
7 Reviews
Rating (1.0)

About company

MaxAroma.com is a well-established online beauty and fragrance supplier known for its commitment to quality products and exceptional customer service. With a wide range of cosmetics and fragrances, customers can find popular and rare items alike. The platform offers stress-free and secure shopping, along with fast and easy returns. Notably, MaxAroma.com has been awarded the Google Certified Shop badge, reflecting its dedication to timely shipping and customer satisfaction.

Key Details about MaxAroma:

  • Location: MaxAroma.com is located in Long Island City, New York, US.
  • Founders: MaxAroma.com was founded by Hamed Arefian and his wife.
  • Foundation Date: MaxAroma.com was established in 2010.

Customer reviews

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(5.0)
Maxaroma was great! I tried it for the first time
by Marty

Maxaroma was great! I tried it for the first time, and I'm impressed with the smells and delivery. The perfumes I got are some of the best clones I've bought.

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(5.0)
Their deals on unique brands are awesome.
by Janina

Their deals on unique brands are awesome. Shipping's quick, and those travel sprays? They're real good.

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(4.0)
The product got here on time in Brazil
by Anonymous

The product got here on time in Brazil - Rio de Janeiro. It was well protected and had a free sample of another good scent. The price was good 'cause I got a discount. I'm happy to say the scent is real. I saw MaxAroma on YouTube - CurlyFragance. Keep in mind import fees are pricey in Brazil.

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(4.0)
My time with Maxaroma has been
by Cesar

My time with Maxaroma has been truly fantastic. Just got 2 pricey perfumes, they're the best. Good talk, superb packing, and super quick shipping.

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(5.0)
I bought from here 2 times.
by Anonymous

I bought from here 2 times. Always got the perfumes packed safe and real. My favorite place for special perfumes.

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(1.0)
The handling of shipping insurance is highly
by Navy2014

The handling of shipping insurance is highly inconsistent, as they arbitrarily approve or deny claims, even with a police report. Such a disappointing experience—I won't consider doing business with them in the future. Planning to take legal action through a class-action lawsuit next week.

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(1.0)
Man, something's fishy at Maxaroma.com.
by Khan

Man, something's fishy at Maxaroma.com. Ordered two fragrances, but when they landed on my doorstep, all I got was a whiff of alcohol – not exactly the chic scent I was going for. Did some detective work, hit up three fragrance stores, and guess what? The Silky Woods and Red Tabacco I got from Maxaroma smelled nothing like the real deal. Now, I get it – Maxaroma boasts about authentic fragrances, but what good is authenticity if the stuff's not stored right and ends up smelling like nada? Yeah, they're discounted, but is that a shortcut on quality? Silky Woods was a whopping 120 bucks cheaper, and now I get why. Tried to sort it out with customer service, but they hit me with the "all batches are probably the same" line. Huh? Unless they're aware of some bad batch business, that doesn't make sense.

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(5.0)
Love these guys! Maxaroma
by Ken

Love these guys! Maxaroma always delivers the goods – super quick shipping, and my perfumes? Legit Niche brands at awesome prices. Big shoutout for the speedy deliveries, Maxaroma.

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(2.0)
I'm digging the fact that
by scott

I'm digging the fact that they've got some unique offerings, especially the decants. It's way better than dropping $400 on something you might end up hating. But, here's the rub – sometimes they're missing the new niche fragrances from the last three years. Bummer alert. It feels like everyone's in this fragrance competition, all pushing the same popular scents. Not the vibe I'm looking for.

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(1.0)
That's an absolute nightmare!
by Jermain Watkis

That's an absolute nightmare! Had great experiences with Maxorama before, but now dealing with a recent purchase that got misdelivered is turning into a three-week-long battle. They want you to shell out around $60 for a copy of the police report (total refund is only $247) after you've already filed it and provided the report number. What? That's some next-level inconvenience. They claim they tried calling the police, but that's fishy. On top of it all, they won't even guarantee a refund after you spend more money to get the report to them. This is seriously poor customer service, especially for someone who's been a repeat customer. It's a shame to be treated like this for such a small amount of money. Considering walking away from the refund just to avoid losing more money on the police report. Such a frustrating situation!

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(1.0)
I purchased a perfume from this
by Leon

I purchased a perfume from this company, paying for both tax and delivery. Upon inquiring about potential additional charges upon delivery, I was assured that I had covered all costs. However, when FedEx delivered the package, they requested an additional $106 for tax and delivery, explicitly stated on the invoice as costs the customer is responsible for. This feels like a deceptive practice, and I strongly advise against making any purchases from this business.

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(1.0)
Awful service---every time.
by Muhammad Fahim

Awful service---every time. I placed an order for Born to Stand Outs fragrance and five days later they call and tell me they sold out....happens to me every time. STAY AWAY FROM THIS BUSINESS

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(5.0)
I swear, every time
by AliReza

I swear, every time I order from them my package arrives in record time. It's like they have a personal teleportation device or something. And the best part? My order is always packed with care and everything inside is intact.

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(1.0)
do NOT buy anything
by Martin M

do NOT buy anything from this company. They totally ripped me off with hidden fees. I bought a perfume and paid for tax and delivery, but when FedEx delivered it, they asked for an extra $106 for tax and delivery?

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(5.0)
their delivery game is on point
by James S

their delivery game is on point. Like, faster than luckyscent, ecosmetics, AND fragrancenet? That's some serious speedy service. And I gotta give props to Jovoy for being one of the only ones (if not the only one) to carry this brand in the good ol' US of A. Keep doing your thing, Jovoy.

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(1.0)
I forked over some dough
by Morris D

I forked over some dough for tax and delivery and I straight up asked them if I gotta pay anything else when the delivery dude rolls up to my crib. And they're like nahhh man, you paid for all that and it's a done deal. But then FedEx shows up with my goods and they're asking for an extra $106 for tax and delivery?! And when I check the invoice, turns out this maxaroma place be sayin' us customers gotta pay for that ish. Like, are you kidding me?

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FAQ
  1. Is MaxAroma legit?

    Yes, MaxAroma is a legitimate online beauty and fragrance supplier. They have been in operation for several years and have gained a reputation for offering genuine products and good customer service. MaxAroma's commitment to quality and customer satisfaction is reflected in their 100% product authenticity guarantee.

  2. Why is MaxAroma so cheap?

    MaxAroma's competitive pricing can be attributed to several factors. They often source their products directly from manufacturers or authorized distributors, which can reduce costs. Additionally, they may run promotions, discounts, and special offers to provide value to their customers.

  3. Is MaxAroma authentic?

    Yes, MaxAroma is known for providing authentic and genuine products. They take pride in their commitment to product authenticity and have a track record of delivering quality merchandise.

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