Read 5 Real Customer Reviews of MadeWell.com

Reviews Summary

MadeWell.com has a 2.0 - star rating from 5 reviews, indicating a low level of customer satisfaction!

5 stars

1 review

4 stars

0 reviews

3 stars

0 reviews

2 stars

1 review

1 stars

3 reviews

About company

Madewell offers a wide range of women's apparel and accessories, including jeans, shoes, bags, t-shirts, and dresses, catering to the modern woman's everyday wardrobe needs. With free shipping and returns for Madewell Insiders, the brand prioritizes convenience and customer satisfaction. Emphasizing elevated design for daily wear, Madewell believes in the enduring appeal of great style and denim. Their dedication to quality is evident in their meticulous sourcing of premium fabrics and relentless pursuit of the perfect fit. From classic denim to versatile basics, Madewell's curated collection embodies timeless style and effortless chic for the contemporary woman.

Key Details:

Location: The company is headquartered in New York, United
Founders: MadeWell.com was founded by Gregory McKnight.
Foundation Date: The company was established in the year 1998.

Customer reviews

Sort by:

Sort by:
Most relevant
By date
By rating

(5.0)

Madewell jeans are the best.

by Ortega April 3, 2024

Madewell jeans are the best. I got some last year and they're my fave. Their clothes last long. Other stores sell stuff that won't last.

Respond as company

(1.0)

I've been a loyal customer of

by Kelsey C March 19, 2024

I've been a loyal customer of Madewell for quite some time now. While I haven't encountered many problems, I must say their website and app design have always been quite challenging. I've come across smaller businesses with apps that are easier to navigate. Today, I placed an order and received an email confirming the wrong item. I'm quite careful when making online purchases, especially with discounts involved. Thankfully, I caught the error before the item shipped. However, my interaction with customer service was disheartening. They weren't very helpful and seemed indifferent to my situation. They mentioned creating a ticket to cancel the order, but there was no assurance it would be successful. Since it's a sale item, returning it wouldn't be an option if it ships. It's disappointing that a company known for quality products doesn't seem to prioritize quality customer service.

Respond as company

(1.0)

Communication was lacking. I got

by Anonymous March 5, 2024

Communication was lacking. I got a suede bag that smelled bad, but it matched what I wanted (size, shape, color, price). I hesitated to return it. When I reached out about the stench through chat and email, all I got was a return label. No real answers or help with the issue. They only use virtual assistants for initial communication, no phone support. It was a real hassle.

Respond as company

(2.0)

Madewell's email marketing practices are problematic

by A S. February 8, 2024

Madewell's email marketing practices are problematic. Despite repeated attempts to reduce or unsubscribe from their emails, I continue to receive them daily. This persistent spamming is not only frustrating but also potentially illegal. Madewell needs to address this issue promptly to respect customers' preferences and comply with regulations.

Respond as company

(1.0)

My experience with Madewell has been disappointing, to say the least

by Gregor February 8, 2024

My experience with Madewell has been disappointing, to say the least. Despite ordering a handbag for my daughter in November and paying promptly, the communication regarding delivery was abysmal. Only after reaching out did I learn that the item was out of stock, with a new delivery date set for January. Yet, here we are in January, still without the bag and no updates on its status. The lack of transparency and prolonged delivery times make for a frustrating online shopping experience. Madewell needs to address these issues promptly to regain trust and ensure better customer satisfaction.

Respond as company