Loona.app Reviews - 10

I use this app mainly for the escapes and have been a member

I use this app mainly for the escapes and have been a member for several years. The escapes really help with my anxiety and sleeping, the narration is soothing, and the background sounds are nice too. The graphics look beautiful. My only problem is that the escapes don’t get updated often, and doing the old ones again isn’t as relaxing for me. I wish they would add new ones more regularly, especially if they want members to use it many times a week.

This is, in my opinion, the best app I've ever tried.

This is, in my opinion, the best app I've ever tried. Very creative stuff and everything works so well together – the images, the narrators’ voices, and the sounds. They built a small world inside this app and I really like it. But like I said before, they have mostly left it alone and no new sleep scapes have appeared. It’s a real shame, given how good it was at the start. Team of Loona, please be clear and say if no more content is coming instead of charging for the app and saying more will come. Not fair..

Tried the free trial and then opted

Tried the free trial and then opted for the paid version with a discount. This app is the only thing that helps me relax before bedtime. Dealing with epilepsy makes it hard for me to sleep, but spending half an hour on this app before bed really helps me rest, and I usually fall asleep right away! Subscription stuff was a bit surprising, but I've used the premium during the trial and canceled easily twice. Don't be discouraged by that.

Free trial didn't trick me

Free trial didn't trick me, so I decided to pay for premium with the deal. The only thing I found to help me relax before bed. I have epilepsy and it's hard to sleep, but dedicating half an hour before bed to this app helps me rest and I fall asleep right away! Surprised at subscription problems - I've used premium on a free trial twice and been able to cancel easily. Don't be discouraged by these.

I love this app.

I love this app. It works every time and I would not be without it now. I find a couple of the narators voices a bit grating so it's nice to have the option to turn them off and read the text myself.

Been using this app for a few years.

Been using this app for a few years. Mostly into the sleepscapes, now called 'escapes'. They're nice but not updated much. Finished them all and going back felt pointless. Rejoined for another year hoping for more updates, but there were only a few. Won't rejoin as specials are for newbies only. Not using it enough to pay full price. If you're new, scapes and music are worth it. But once done, not so much. Male narrators are great, especially the older one. Female with fake English accent is a bit annoying.

I really like this app, it’s been useful for me before.

I really like this app, it’s been useful for me before. But now, I keep paying to redo escapes I’ve completed at least 3 times. The app needs new content badly. I haven’t seen anything new in over a year, maybe even more. It’s disappointing.

The company's approach to their

The company's approach to their 7-day trial left me disappointed. To access it, I had to pay a minimum of 1 dollar plus VAT. On the 3rd day, I received an email, and by the 7th day, my credit card was automatically charged the full 72 dollars for 12 weeks without prior notice. Attempting to seek a refund proved to be a challenge. Despite reaching out the same day my trial concluded, my request was denied. The issue stemmed from not having the subscription active on my iPhone due to initiating the trial on their website through an Instagram ad questionnaire. This lack of visibility proved costly as there was no recourse for a refund. Furthermore, the company's refusal to provide a refund contradicts European Union consumer protection laws. As an EU citizen, I am entitled to a 14-day full refund policy without needing to justify my decision. Consequently, I have reported this matter to the authorities to ensure compliance with consumer protection regulations.

The company's approach to its 7-day trial

The company's approach to its 7-day trial is concerning. They require payment upfront, and if you seek a refund after the 7th day, even on the same day your trial ends, they refuse without considering individual circumstances. The process is further complicated if the trial is initiated on their website, as it may not reflect on the iPhone app. This rigid stance on refunds, despite potential violations of European Union consumer protection laws, raises questions about their commitment to customer satisfaction and adherence to regulatory standards.

Enrolled in the trial, got a refund of $1.50

Enrolled in the trial, got a refund of $1.50, but they sneakily charged $71.99 without permission. Never tried the app, and still waiting for my money back. Finally got a refund after raising a fuss, but it took them a lengthy 48 hours to respond.