Lens Factory

I am absolutely amazed to have discovered a company that offers such exceptional services. The customer service provided by this company has consistently exceeded my expectations. Their team truly grasps the concerns customers may have regarding their frames, and I am genuinely grateful for all the assistance they have provided me. The expedited shipping option is certainly a noteworthy advantage that adds to the overall positive experience. I commend your company for its outstanding commitment to customer satisfaction.

The packaging and pricing caught my eye, and I appreciated the quality of the box and case. However, my experience with the glasses was disappointing. Despite being labeled as an upgrade in clarity, the new lenses didn't match the sharpness of my old pair from years ago. The vision was noticeably poorer, suggesting a potential issue with duplicating the ocular prescription. This aspect has left me hesitant to fully embrace the new purchase and may force me to stick with my old spare glasses.

Product quality disappoints; lens easily scratches. Seeking assistance, the chat support responded with sarcasm and lacked helpful suggestions. The insinuation about luck with infrequent scratches raised concerns about ongoing issues. Disappointingly, the company doesn't back their product's quality, and the customer service team lacks professionalism. It's regrettable as initial satisfaction turned sour due to the unsupportive chat experience.

Two email exchanges were dedicated to clarifying my specific need for driving glasses, and I received guidance on what to order. Although my near vision was reported as satisfactory, the glasses I received were far from wearable. Regrettably, the lenses hinder my ability to look down or read anything, rendering my experience nothing short of a blurry disappointment.

The lenses truly lived up to my expectations! Kudos. However, I must admit a slight disappointment upon discovering that there wasn't a new glasses case included, unlike the one I received with my previous order. Nonetheless, the quality of the lenses made up for it.

The process was simple, the timeframe was very quick and the glasses were excellent. They provided much better vision than glasses purchased in person and with the pricing, I was aware of what I was paying for as opposed to being given a total price.

Even though there were a few "hiccups," Andrea remained courteous, professional, and very helpful in sorting them out. My lenses (I ordered a few pairs) are better than I thought. I will surely be using Lensfactory again. THANKS ANDREA!

Reasonable pricing, yet delivery to the West Coast takes a bit. Received misguided advice on photochromatic lenses for night vision in the car. Despite the hiccup, they promptly refunded the lens addition.

This great team always goes the extra mile. Their glasses turn out awesome each time. High quality. But most of all, FANTASTIC customer service. They will assist you until they get it correct.

The company is really nice and friendly, always ready to help. That's why I'm sticking with them for my lens filling needs. Plus, they offer good prices and keep giving out discount codes.

The service was prompt and precise. Since this was my initial time using Lens Factory, I called to ask about a few details. The customer service I got was polite and helpful.

I didn't know what to expect, but they met all my needs and more. A friend gave me some old frames that needed new lenses, and the new lenses fit great and look awesome.

Lens factory has been really nice. The first order didn't quite match what I wanted, but this time it's right, and their customer service is great.

The company's service could have been quicker if USPS hadn't sent the frame back and fourth to the lab, causing an extra week delay.

I got a little lens for my old glasses. It had to be progressive. They turned out great. I'd really suggest them.