Reviews Summary

HumanScale.com has a 2.8 - star rating from 6 reviews, indicating a low level of customer satisfaction!

5 stars
2 Reviews
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2 Reviews
Rating (1.0)

About company

Humanscale leads in sustainable, high-performance ergonomic products, enhancing workplace health and efficiency. Their solutions, lauded with awards, prioritize user well-being and productivity. Founded in 1983, Humanscale champions functional design, resulting in enduring, eco-friendly products. Their offerings contribute to LEED credits, reflecting their commitment to sustainability. Moreover, Humanscale provides ergonomic expertise through assessments, training, and program development, promoting worker comfort and reducing injuries. Trust Humanscale for innovative, environmentally conscious solutions that prioritize user health and well-being in the workplace.

Key Details:

  • Location: The company is headquartered in New York, United States.
  • Founders: HumanScale.com was founded by Bob King.
  • Foundation Date: The company was established in the year 1983.

Customer reviews

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(5.0)
Gooɗ cuɔtomer servis - fast reply
by Ray

Gooɗ cuɔtomer servis - fast reply, helpful and nice. What a jioy when u can sey that! Thank you very much Lisa.

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(3.0)
Customer support made me happy.
by John M

Customer support made me happy. Buying an iPhone directly wasn't doable; had to resort to using a desktop instead.

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(5.0)
The company's website had more
by Garold

The company's website had more details than I expected, comparable to Dell's info provision. However, finding some details was trickier than it should've been. I had to visit a 3rd party site for dimensions, but later found them on your site while randomly clicking around. Material details varied a lot, making me think certain things were tested for each type. It was confusing. Overall, I got a lot of info to make an informed decision, more than usual when buying furniture. There's definitely room to improve, but considering other furniture stores, you deserve 5 stars.

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(1.0)
The details on your website are quite
by HC

The details on your website are quite limited. It took me a long time to locate a phone number for a basic query about which arm pad matches my chair (I eventually found it on another site: humanscale.pissedconsumer.com). Isn't there an online check for this? Why isn't there a phone number available? Regrettably, I invested over a thousand dollars in this chair years ago, and now I'm stuck with it even though the plastic material is all deteriorated. If I were to purchase a new one today, I would certainly opt for a different brand.

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(2.0)
I'm frustrated by the lack of customer support from this company
by John

I'm frustrated by the lack of customer support from this company. Despite numerous emails, I couldn't reach a live person or obtain a phone number for assistance. It took five emails just to make a purchase, highlighting their poor communication and lack of responsiveness. Dealing with such limited customer relations is incredibly frustrating and leaves much to be desired in terms of service quality.

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(1.0)
I'm profoundly disappointed by this company's apparent lack of commitment to customer service and sustainability
by Alaistair

I'm profoundly disappointed by this company's apparent lack of commitment to customer service and sustainability. Despite initial engagement, their silence after I provided details of my chair issue was disheartening. A robust spare parts program is essential for prolonging product life and reducing environmental impact. Their failure to prioritize maintenance over replacement undermines their sustainability claims. I hope they reconsider their approach and demonstrate a genuine commitment to supporting their customers and the environment in the future.

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