Reviews Summary

Elephant Insurance has a 4.2 - star rating from 5 reviews, indicating a high level of customer satisfaction!

5 stars
3 Reviews
4 stars
1 review
3 stars
0 Reviews
2 stars
1 review
1 stars
0 Reviews
Rating (1.0)

About company

Elephant offers straightforward and budget-friendly car insurance, emphasizing clarity and user-friendliness. Prospective customers can initiate the process through an effortless online quote, supported by coverage details. Alternatively, they can engage with licensed agents via phone or chat for personalized assistance. Headquartered in Richmond, Virginia, Elephant extends its services to multiple states, prioritizing customer satisfaction, innovative pricing, and an inclusive work culture. Acknowledged by Forbes as one of America's Best Insurance Companies in 2023 and certified as a Great Place to Work®, Elephant stands out for its commitment to excellence both in customer service and workplace environment.

Key Details:

  • Location: The company is headquartered in Richmond, Virginia, United States.
  • Founders: Elephant Insurance  was founded by Admiral Group.
  • Foundation Date: The company was established in the year 2009.

Customer reviews

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(4.0)
Dere was actually a real person to talk
by Jane

Dere was actually a real person to talk to who could provide the information needed. U reduced my rate due to being a good driver. So far, I like elephant insurance. U guys are doing a good job.

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(5.0)
I like bein' able to go
by Larry

I like bein' able to go online to fix stuff with my account or see info 'bout my policy. Also, customer service was fast to help me out.

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(5.0)
Mary Beth Singleton was really nice
by Paul Nauert

Mary Beth Singleton was really nice. I left Elephant for Bristol West 'cause another Elephant employee was mean. Started chat with Mary Beth, net went out, she called back to say sorry. That was nice. Called her again, got old contract back. Mary Beth needs more money, she's good at talking to customers. I'd hire her!

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(2.0)
We were expecting to get the claim
by LICKER

We were expecting to get the claim specialist car damage report for my husband's car today, but unfortunately, it didn't come through. This was quite inconvenient for us, especially since we've been paying for rental car insurance that we couldn't utilize. As a result, we had to fork out money to rent a car instead. This was a new experience for us, and not a pleasant one. Our experience with Elephant Insurance has left us feeling quite disappointed.

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(5.0)
The company's agent was really
by Nesie

The company's agent was really helpful. She made things clear and easy to understand. She was nice and showed that she cared.

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