Reviews Summary

Courir.com has a 3.4 - star rating from 14 reviews, indicating a low level of customer satisfaction!

5 stars
6 reviews
4 stars
2 reviews
3 stars
1 review
2 stars
1 review
1 stars
4 reviews
Rating (1.0)

About company

Courir.com is an online retailer specializing in sports and leisure apparel, footwear, and accessories for men, women, and children. Headquartered in Paris, France, the company operates under Groupe Courir and has a significant presence across five continents. Courir offers a wide range of products, including t-shirts, shorts, jackets, sneakers, and caps, catering to both casual and athletic needs. The company emphasizes customer satisfaction through detailed product descriptions and a user-friendly shopping experience. Courir also runs a loyalty program and occasionally excludes certain regions from high-demand product launches to manage sales effectivel.

Key Details:

  • Location: The company is headquartered in Sassenage, France.
  • Founders: -
  • Foundation Date: The company was established in the year 1999.

According to other review platforms:

  • Courir.com Trustpilot reviews page displays a Average rating of 3.1.
  • Courir.com Yelp reviews average a Average rating of 2.5.

Customer reviews

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(5.0)
The support we got was pretty awesome. 5 stars!!!
by Anonymous

The support we got was pretty awesome. 5 stars!!! Right when we walked in, Nicholas and the others gave us a hand. Nicholas is cool, kind, smart, and a one-of-a-kind guy. He really helped us out when we needed it most. We even had fun talking in French, Dutch, and English together. I didn't think it would happen, but I left with a smile and some uggs. Big thanks to Nicholas, we’ll be back even if we’re broke. Best regards,

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(5.0)
Awful online store.
by Tania

Awful online store. Bought shoes but they didn't fit right. Ordered from Dutch site, but they shipped from France. Return process cost me 13 euros with no return label. Used their address for return, got tracking but no confirmation from Courier after 4 weeks. Customer service ignored my emails. Got refund through PayPal after complaining. Avoid this sketchy shop!

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(4.0)
Despite reports of issues on mobile devices, I found the website to function well on my PC
by Koen Sampers

Despite reports of issues on mobile devices, I found the website to function well on my PC. Placing my order was hassle-free, and it arrived promptly within three days via DPD. I encountered no problems and am satisfied with the service provided. Don't be discouraged by negative feedback; my experience was smooth and efficient.

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(2.0)
I ordered a pair of shoes a week ago that were supposed
by Jana

I ordered a pair of shoes a week ago that were supposed to arrive on Friday. Now it's Tuesday, and according to the tracking, the shoes are still in the store. I sent an email and received the correct DPD link, but the response didn’t fully address my question. I’m curious if I’ll ever receive my shoes.

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(1.0)
I still haven’t gotten my shoes!
by Anonymous

I still haven’t gotten my shoes! They were sent back because the package couldn’t be delivered, and I haven’t been refunded (it’s been nearly a year). Customer service is awful; they keep asking for proof of shipment which I’ve sent four times. I’ve emailed many times.. No refund yet.

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(3.0)
During the sale period, once again
by Anonymous

During the sale period, once again, half of my order was canceled by their service. It’s quite upsetting. For the rest, the delivery was swift, the amount was charged, but I still have the same amount on hold in pre-authorization, and it’s been a week.

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(5.0)
Ik had wat twijfels over mijn bestelling
by Channa

Ik had wat twijfels over mijn bestelling door de negatieve beoordelingen. Voor de zekerheid maar met creditcard betaald… leuk om positief verrast te worden. De schoenen kwamen snel aan, de juiste maat en precies zoals op de foto. Ik ben erg blijd!

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(1.0)
Many shoes, especially when discounted
by George

Many shoes, especially when discounted, are mostly sold in France. Yet, you can spot them on other sites, like Courir NL, but you'll find issues only at checkout. Awful site, awful service.

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(5.0)
Quick response from customer support.
by Anonymous

Quick response from customer support. Delivery was around 4 days from France to Germany, and the shoes match the description. Overall, a positive experiance.

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(1.0)
I was really let down.
by Liliana G

I was really let down. I paid for the shoes but never got them. Either they ignore me or just say they’re talking to the shipping company. It’s been over a month.

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(5.0)
Quick response from the support team.
by Domi

Quick response from the support team. Shipping took around 4 days from France to Germany and the shoes are just like described. Overall a good experiance.

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(1.0)
Hi, I’ve been waiting for my cash for 9 months now.
by Yoran

Hi, I’ve been waiting for my cash for 9 months now. This must get fixed in 1 week or I’ll go to the police and use social media for complaints.

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(5.0)
Customer service replie quick.
by Anonymous

Customer service replie quick. Shoes delivered from France to Germany in 4 days. Shoes as described. Overall good experience.

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(4.0)
I strongly suggest Courir to anyone
by Jaag

I strongly suggest Courir to anyone looking for a wide variety of quality shoes and a great shopping experience.

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