Reviews Summary

CircleMedical.com has a 3.1 - star rating from 10 reviews, indicating a low level of customer satisfaction!

5 stars
5 reviews
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4 reviews
Rating (1.0)

About company

Circle Medical offers seamless access to top-rated, board-certified providers through same-day or next-day video appointments. With over 50,000 monthly users, the platform facilitates ongoing relationships between patients and trusted primary care providers, covering general physical and mental health, preventive care, medications, referrals, chronic conditions, and urgent issues. Accepting most PPO insurance plans, Circle Medical stands out with a commitment to no membership fees. Currently, the service is available for video appointments in 25+ states and Washington D.C., and physical clinics with in-person appointments are located in San Francisco, Beverly Hills, Manhattan, with more locations on the horizon.

Key Details:

  • Location: The company is headquartered in San Francisco, United States.
  • Founders: CircleMedical.com was founded by Brent LaRue, George Favvas, Jean-Sebastien Boulanger.
  • Foundation Date: The company was established in the year 2015.

Customer reviews

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(1.0)
This company's app-only
by Codey Smith

This company's app-only approach is a real pain. Forgot my password, tried to reset it, and surprise, surprise – their reset system is on the fritz, not sending any emails my way. No phone number to call for help, and they've got their website playing hide-and-seek with any contact info. Now, I'm stuck in a loop – can't make an appointment, can't get the care I need from Circle Medical. This customer service blackout is driving me nuts, and I'm seriously thinking of jumping ship. Who needs this headache when their password reset game is all kinds of broken?

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(2.0)
Big shoutout to the docs
by Luana Mello

Big shoutout to the docs at Circle for the easy access – love that part. But man, the support side is a real pain. You're stuck with chatting, and they take a leisurely 1-2 days to hit you back with a response. No email or call option, so getting help on simple stuff turns into a marathon that lasts weeks. Super frustrating, and I'm seriously thinking about jumping ship soon.

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(1.0)
Paid up for services, had
by dana

Paid up for services, had the initial appointment, and bam, they go ahead and merge my account. After that, couldn't even log in to access info from the previous visit – talk about frustrating! No full assessment, nada. Tried to get some help, but it was like talking to a brick wall. Dropped 150 bucks for basically zilch. Not the vibe I was hoping for, that's for sure.

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(1.0)
Place is run like a circus
by Matt

This place is horrible. They kept cancelling my appointments because they said I had Medicaid. I do not. Even after showing proof I have been with Boeing for more than a year on one of the best nation wide plans, they still accused me of lying. Would never go here

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(5.0)
The company was amazing.
by Christine

The company was amazing. Everything from start to finish was so simple. My boyfriend hates going to the doctor. This made him feel much better. And the doctor was great. She was really nice, understanding and knew a lot. His next appointment is already set up.

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(5.0)
Had a solid first go with
by Bee

Had a solid first go with the whole video appointment thing. Dr. Hillary was top-notch – knew her stuff, broke down my condition and the treatment plan. Super kind and helpful vibes from her. Honestly, I'd give her a big thumbs up and a high recommendation.

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(1.0)
Whoa, major red flags with this
by Brandie

Whoa, major red flags with this company! Got hit with charges even though I'm not a customer, and now they're playing hard to get on the refund and not bothering to return my calls. Total scam alert, folks! Watch out for this one.

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(5.0)
I saw an FNP for sleep.
by Kia

I saw an FNP for sleep. She was very good and talked nicely. She was awake and interested. It didn't feel worse than in-person, same level of attention. She referred appropriately and ordered a remote sleep test.

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(5.0)
Mae was great. She was detailed and professional.
by Tom Santos

Mae was great. She was detailed and professional. Most of all, she really listened. If this visit shows how Circle Medical works, we’re beginning a lasting partnership.

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(5.0)
So glad I found Circle Medical!
by Roper

So glad I found Circle Medical! My doc listens and gives helpful advice like never before. Was with another health plan for years, but care got worse as costs went up.

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