Reviews Summary

ChangeHero.io has a 2.1 - star rating from 7 reviews, indicating a low level of customer satisfaction!

5 stars
2 Reviews
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0 Reviews
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1 stars
5 Reviews
Rating (1.0)

About company

ChangeHero stands out as a reliable instant cryptocurrency exchange platform boasting a listing of over 100 cryptocurrencies. Offering both standard and fixed rates, users can effortlessly purchase crypto using a credit card, eliminating the need for complicated sign-ups. Redefining the crypto exchange experience, ChangeHero prioritizes a smooth and intuitive user interface, ensuring safe and secure transactions with lightning-speed crypto delivery. Committed to a customer-first policy, SupportHeroes is available 24/7 to address any exchange-related concerns. The dedicated team of experts actively engages with user feedback, responding promptly to reviews and continuously improving service based on clear and detailed input.

Key Details:                                                                  

  • Location: The company is headquartered in Savannah, Hong Kong.
  • Founders: -
  • Foundation Date: The company was established in the year 2019.

Customer reviews

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(5.0)
I attempted to exchange some
by Anonymous

I attempted to exchange some BTC for ETH but sadly couldn't because I'm located in the US. Despite this, the support I got was amazing. ChangeHero replied to my inquiries super fast, every single time. Honestly, I've never experienced such awesome customer service. I really hoped to utilize their offerings, and if you're able to, I believe you'll find them really reliable.

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(5.0)
Putting a big sum in ChangeHero is risky
by Courtney

Putting a big sum in ChangeHero is risky. They might take your money claiming KYC. Even after verifying, they'll find excuses to keep your cash.

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(1.0)
This company seems to be
by alexis

This company seems to be designed to take your money unfairly. If you don't want to give them your personal information, they'll take 10% of your money anyway. Even if you do provide the required documents, they might still say it's not correct and refund you 10% less. It's best to avoid this company altogether. If you've experienced this too, it's important to report it.

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(1.0)
This platform appears to have a concerning
by Anonymous

This platform appears to have a concerning practice outlined in their Terms of Service. If a user opts out of the identity verification process (KYC) for personal reasons, the company reserves the right to terminate the exchange and deduct a 10% fee from the deposited funds. This policy raises questions about transparency and fairness, especially considering potential issues with document verification that users may face. It's advisable for users to exercise caution and be aware of these terms before engaging with the platform to avoid any unpleasant surprises. If you've experienced similar challenges, reporting such issues may be a prudent step to help others navigate potential pitfalls.

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(1.0)
Two days ago, I attempted a BSV to
by Jeremy

Two days ago, I attempted a BSV to ADA trade, but my funds haven't surfaced yet. The transaction vanished from their website, leaving me in the dark. Despite reaching out to customer service over 24 hours ago, I'm still awaiting a response. This situation is disconcerting, and I advise steering clear of this platform for more reliable and transparent alternatives. My funds currently seem to have vanished without a trace.

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(1.0)
Their support not effective at all
by jobson

Their support not effective at all. They dont pay any quick attention. Still im waiting my funds. BROS! Dont do any transfer from here ! They are looks like scammer and they take your money!

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(1.0)
My experience with their support has been ineffective
by Jason Angeles

My experience with their support has been ineffective, lacking quick attention. I'm still waiting for my funds, and the process has been disheartening. Caution to others: consider alternatives, as their service appears unreliable, raising concerns of being a potential scam.

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