CaseLuggage.com

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Really happy with this company

I needed a suitcase urgently for my upcoming travels to the far east. Having researched the right luggage ( Samsonite 75cm Spinner - Lite-Shock) which was not cheap I then looked for the best price online. Case luggage was offering the best price but I was not sure how reliable they were. I then read the reviews about the company which gave me some confidence and I purchased it. To my delight, they turned out to be just fine. The best thing was even though I chose the normal delivery option, I received the luggage the next day. So a big thank you from me for your efficiency despite the Christmas season👏🏻

I bought a Tumi Mclaren case at T5 and headed

I bought a Tumi Mclaren case at T5 and headed off on a flight. Sadly, the case was difficult to push, and the wheels went in every direction except straight... After reaching out to Simiran from Case Luggage, Simiran took charge and fixed the issue. From returning the item to sending me a new one just in time for my trip weeks later, Simiran kept me posted the whole way. I’ve shopped with Case before. This turned my one bad experience with them into a really good one, all thanks to Simiran.

I got my Briggs and Riley case on time

I got my Briggs and Riley case on time, but it was the wrong colour. The reason for my 5 star review is because of how well the company handled the situation. They really understood how important the timing was (it was a gift) and the customer service rep (Simiran) took care of it quickly and with understanding. Mistakes happen in any business, but what matters is how they fix them. That’s what makes a company stand out from others.

I have a lot of confidence in this company.

I have a lot of confidence in this company. One of the suitcases I purchased had a small scratch. I called them, and they quickly sent a replacement. They believed in me and replaced the item before I even sent the damaged one back. Well done and keep up the good work. I only wish I could give you 10 stars!

4th time ordering from Case.

4th time ordering from Case. Simran was very helpful again and kept me updated. All my questions were answered and the case got sent out quick. Came just as I hoped, packed well and no issues. Real happy with it.