Bonzah.com Reviews - 43

The whole process was simple and quick

The whole process was simple and quick, only about 5 minutes to register and I got started instantly.

Fantastic ride! Seamless pick-up and

Fantastic ride! Seamless pick-up and drop-off, relieving the hassle of post-drop-off inspections. The fuel policy left me puzzled, being charged for a full tank despite returning it topped up. Despite this, my rental experience was positive overall.

Straightforward quote flow

Got a quick price for rental car coverage before a road trip. The form was short and the policy docs were linked clearly. I liked the exclusions summary. Purchased on mobile in minutes. Didn’t need to claim, but it felt legit.

Crossing my fingers, I haven't had to file

Crossing my fingers, I haven't had to file a claim yet, so it's tough to provide a rating. However, I did notice a slight increase in prices, which influenced my decision to give them 4 stars instead of 5.

Enrolling for rental insurance was

Enrolling for rental insurance was hassle-free. The terminology differs across states, causing slight confusion. Nevertheless, I believe I'm receiving the right service for my needs.

Touching wood here. Haven't had

Touching wood here. Haven't had to make a claim, so can't really give a rating. Prices have gone up a bit, that's why it's a 4 and not a 5-star.

After a bus collided with my rented car

After a bus collided with my rented car, the prolonged three-month investigation by Bonza Insurance left me without any information or answers. Regrettably, their lack of responsiveness and failure to provide a claims payout has left me with a negative impression. I strongly recommend exploring alternative options like SURE insurance agency to avoid potential issues and frustrations with Bonza. My experience suggests caution when considering insurance from this company for both myself and my clients.

The experience with this company was

The experience with this company was truly disappointing. Unfortunately, my vehicle was involved in an accident with a renter who had their insurance. Shockingly, the company refused coverage, citing the absence of another vehicle. It's disheartening that purchasing insurance from a third party for a rental car doesn't guarantee full coverage. This practice seems questionable and raises concerns about the effectiveness of the insurance offered.

The company's customer service

The company's customer service disappointed me. I requested a refund for unused days, but my inquiry was ignored. Instead of addressing my concern, I repeatedly received review emails, creating a frustrating experience. Their lack of responsiveness to refund requests left me dissatisfied with their overall service.

Bonzah's claim process has been

Bonzah's claim process has been abysmal. Dealing with them for almost three months following a car accident resulting in a total loss has been incredibly frustrating. The lack of a satisfactory response adds to the dissatisfaction, leaving much to be desired in terms of their customer service and efficiency.

The communication experience was dismal.

The communication experience was dismal. The agent consistently misunderstood my needs in email responses, and the absence of phone communication added to the frustration. Shockingly, the agent independently canceled my policy without any request from my end, further aggravating the situation.

Disappointingly, my attempt to secure a

Disappointingly, my attempt to secure a refund for unused days was met with silence. Despite my request, communication only consisted of persistent review emails. The lack of responsiveness left me unsatisfied, highlighting a customer service issue that requires immediate attention.

The communication leaves much

The communication leaves much to be desired. The agent consistently misunderstood my needs through email, with no option for phone contact. Adding to the frustration, they unilaterally canceled my policy without any request from my end.