Reviews Summary

Azamara.com has a 3.0 - star rating from 1 review, indicating a low level of customer satisfaction!

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Rating (1.0)

About company

Azamara® offers a distinctive travel experience focused on Destination Immersion®, allowing guests to deeply explore local cultures. Its small, club-like ships access smaller ports that larger vessels cannot reach. With longer stays and more overnight visits than most cruise lines, Azamara provides ample time to discover each destination. The unique itineraries include places often overlooked by other cruises, enhancing the travel experience. Azamara is committed to offering immersive journeys that connect travelers with the heart of each location.

Key Details:

  • Location: The company is headquartered in Miami, Florida, United States.
  • Founders: Azamara.com was founded by Royal Caribbean Group.
  • Foundation Date: The company was established in the year 2010.

Customer reviews

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(3.0)
Pre-departure admin was bad.
by Sg Wainwright

Pre-departure admin was bad. Booked through SixStarCruises who tried hard to get the right amount of OBC on our account. Still not fixed on the 3rd day of the cruise, but they corrected it later that day to the real amount, which was double what Azamara first credited, got $50 more as a token. Pre-departure service for agents and guests is poor since the private equity buyout. Check-in was terrible; the clerk messed up pictures, and my wife looked like my identical twin brother (which I don't have, it was my photo and I had hers!). The first visit to guest services didn’t fix it, asked to visit them again but they said we had already done so. When we asked to visit again since it was still wrong, they finally came to us on the 3rd visit and fixed it. Docking at Eastport was too fast and hit the dock, which damaged the port bow. The next stop got cancelled as we had to move to a cargo dock for repairs, welded a plate to the front, $75 pp compensation. Service was good, and food was nice as always, but the menu had less choice than before. Quality of some items dropped a bit, especially gelato (not as creamy as Italian gelato!). Usually take 2 or 3 excursions but not this time, too pricey 50%-100% more than other cruise lines. For example, Princess trips in the past year: Alaska day trip $150 pp, long final day tour to SFO airport $160 pp, and a 2/3 hour walking tour $60. Azamara—Quebec day trip $240 pp, long final day tour Montreal airport $330 pp, and a 2/3 hour walking tour $90 pp. Pleasant vibe on board the small ship, with small rooms, tiny bathrooms & little balconies. Azamara is becoming too expensive for what you receive. We are now ready to pay more for a better experience on other cruise lines. Last year £200 pp pn suite in Europe, this year £308 pp pn verandah.

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