Reviews Summary

Avada.io has a 4.9 - star rating from 98 reviews, indicating a high level of customer satisfaction!

5 stars
94 reviews
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1 review
Rating (1.0)

About company

AVADA Commerce stands as a prominent extension builder for Shopify, specializing in providing comprehensive e-commerce solutions for online businesses. With a dedicated focus, they offer a range of modules designed to enhance the functionality of Shopify stores. Clients benefit from not only the solutions themselves but also from the platform's commitment to excellent support services. The modules provided by AVADA Commerce are not only diverse but also officially recognized for their quality. This dedication to quality assurance ensures that businesses leveraging their services can trust in the reliability and effectiveness of the e-commerce solutions provided.

Key Details:

  • Location: The company is headquartered in Middletown, Delaware, United States.
  • Founders: Avada.io was founded by Sam Thomas.
  • Foundation Date: The company was established in the year 2014.
  • Translation language

Customer reviews

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(5.0)
Big thumbs up! Big thumbs up!

I recently had a run-in with the customer support team, and wow, what a ride. Audrey was the star of the show! She was super friendly, patient, and knew her stuff inside out. Took her time to help me out with all my issues, and everything got sorted without a hitch. Her dedication really stood out. This app is awesome, not just because it works great, but the customer service is top-tier. Big thumbs up! ⭐⭐⭐⭐⭐

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(5.0)
Using this app has been breeze Using this app has been breeze

Using this app has been a breeze, but I hit a snag recently. I reached out to customer support, and wow, they were super helpful. They walked me through everything step-by-step, and their explanation was really clear. Shoutout to Jade, who was with me the whole way, making sure I understood what to do. Now, I'm back to enjoying the app without any issues. Big thanks to the team for such great service!

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(5.0)
Ricky from Avada helped me Ricky from Avada helped me

Ricky from Avada helped me out with optimising my website images, and wow, he was amazing. He responded super fast and got everything sorted without any drama. It was such a smooth experience, and I didn't have to worry about a thing. Ricky's efficiency really impressed me, and now my images are spot on. Huge thanks to Ricky for making this so easy. I'm really happy with how everything turned out!

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(5.0)
I added the Mageplaza Insta I added the Mageplaza Insta

I added the Mageplaza Insta Feed app to my Shopify store, and honestly, being a newbie, I wasn’t too confident about handling it on my own. But the support was fantastic - quick, super friendly and really helpful. They made everything so easy for me, and I got exactly what I needed. Big shoutout to Abby for being so awesome! Definitely recommending this to anyone needing a hand with their store.

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(5.0)
I’ve been working with this I’ve been working with this

I’ve been working with this team for a bit now and it's been a good experience so far. They're quick to respond and always have the info I need. Kevin, in particular, has been super helpful. It's still early days, so we’ll see how things go as we get deeper into the project, but I’m feeling optimistic. The support has been solid, and I’m looking forward to seeing what we can achieve together.

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(5.0)
I was having some trouble I was having some trouble

I was having some trouble with trust badges on the website, couldn't spot them anywhere. Felt a bit lost, to be honest. Then Lydia came to the rescue. She was super quick in sorting things out and took the time to explain everything in a way I could understand. Really appreciated her help. She made the whole process so smooth and hassle-free. Big thanks to Lydia for her patience and support!

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(5.0)
I had another wonderful visit! I had another wonderful visit!

I had another wonderful visit! Hanna helped me out, and as usual, she was awesome. She answered all my questions without any fuss and did everything super quickly. I really enjoyed chatting with her; she's always so friendly and efficient. It's always a pleasure dealing with someone who knows their stuff and does it with a smile. I'm always happy with the service here. Thanks a ton, Hanna!

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(5.0)
I was struggling with importing I was struggling with importing

I was struggling with importing reviews using a .csv file, it was driving me nuts. Then I reached out to customer support and got Audrey. She was amazing! Not only did she fix my review issue once, but she helped me out multiple times. Thanks to her, my store now has some shiny customer trust badges. Audrey's a real gem and super quick at fixing things. Couldn't have done it without her.

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(5.0)
Using Avada SEO Suite for Using Avada SEO Suite for

Using Avada SEO Suite for my Shopify store for a few weeks now, and it's been really good for optimizing my site. Still tweaking some stuff, but customer support has been awesome. Melody and Lydia have been super helpful, going out of their way to assist me. Definitely recommend this app if you wanna boost your site's SEO. Fingers crossed, I'll stick with Avada SEO for the long haul.

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(5.0)
I had an issue and, I had an issue and,

I had an issue and, believe it or not, they got back to me in just a few minutes. Problem sorted out right away! The avada apps are just fantastic—tons of free features that you'd normally have to pay for with other apps. Honestly, I'm super impressed with what they offer for free. Plus, the support team is top-notch and really quick to help. Can't say enough good things about them.

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(5.0)
I've recently started using Air Product Reviews I've recently started using Air Product Reviews

I've recently started using Air Product Reviews, and so far, it's been quite good. Some settings are not adjustable manually, which can be a bit annoying since it requires constant help from live support. However, their live support team is very responsive and assisted me with everything. I would like to give a special thank you to Hana for their kindness, patience, and dedication.

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(5.0)
Thanks a bunch! Thanks a bunch!

Ugh, had this crazy issue with the app and website at like 5 in the morning. Judy and William totally saved the day. William was the only tech around, but he jumped on it super fast and sorted it out. Can't believe they were so efficient at that hour! Those guys were awesome. Big shoutout to them for being so proactive and helpful, seriously made my life easier. Thanks a bunch!

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(5.0)
Just had an amazing experience Just had an amazing experience

Just had an amazing experience with Hana helping out with my Shopify store and reviews. She really nailed everything I needed and then some. I mean, she went way beyond what I thought was possible. Seriously, this lady knows her stuff inside out. If anyone deserves a raise, it's definitely her. So grateful for her help, my store's looking better than ever. Thanks a ton, Hana!

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(5.0)
I had a great experience I had a great experience

I had a great experience with Alyssa, the online associate, when I was trying to add the Air Product Review app to my Shopify store. She was super helpful and patient throughout the process. Even when she didn't have the answer right away, she took the initiative to seek extra help. Her dedication really made a difference. Kudos to Alyssa for her wonderful support!

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(5.0)
Definitely recommending this app to friends Definitely recommending this app to friends

I gave Air: Product Reviews App & UGC a shot and honestly, it was a great decision. At first, I faced a few hiccups, but the support team, especially Abby, was super helpful. She was really nice and fixed everything quickly. It's rare to find such good customer service these days. Big thumbs up to Abby! Definitely recommending this app to friends.

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(5.0)
Being a website owner, Air Product Reviews Being a website owner, Air Product Reviews

Being a website owner, Air Product Reviews by Avada truly transformed how I showcase products. The user-friendly interface and flexible customization options seamlessly integrate, elevating the overall user experience. The reliable content plays a crucial role in guiding customers to make well-informed decisions.

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(5.0)
The Avada SEO Suite app works well with the support from the Avada Team. The Avada SEO Suite app works well with the support from the Avada Team.

The Avada SEO Suite app works well with the support from the Avada Team. From my recent dealings with team members like Emily, Audrey, Penelope, Ricky, Max, Kevin, and others, it's clear that the Avada Team has strong team spirit and strives to do their best for their clients. Good work everyone! Thanks.

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(5.0)
The support team here is awesome The support team here is awesome

I gotta say, the support team here is awesome. Every time I've needed some assistance, they've been right there, super quick and really know what they're doing. They've totally been a lifesaver, especially with getting my SEO sorted out. Couldn't have done it without them. Big shoutout to the team!

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(5.0)
Had a bit of a Фейковая и длинная инфа 2 Had a bit of a Фейковая и длинная инфа 2

Had a bit of a hiccup with the Chatty app on Shopify, something about email forwarding that had me scratching my head. Reached out to Shopify support and got connected with Hana. Man, she was fantastic! Super kind, patient, and really knew her stuff. Sorted out my issue in no time. Hana, you rock!

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(5.0)
Their support team is just amazing Their support team is just amazing

Wow, their support team is just amazing. Anytime I have a question or think, "wouldn't it be great if it did this?", they have an answer. They've helped me solve all my problems quickly and efficiently. I can't even count how many times they've come through for me. LOVE LOVE LOVE their service!

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(5.0)
In my journey with my online store In my journey with my online store

In my journey with my online store, AVADA has consistently delivered outstanding service. Tracy, in particular, has been incredibly helpful, surpassing my expectations. I appreciate the invaluable assistance she has provided. Thanks a lot to the AVADA team for their commendable support.

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(5.0)
I had a great experience I had a great experience

I had a great experience with Ricky. He was super quick, efficient, and friendly while answering my questions. His support really made a difference. The app is pretty awesome too, exactly what I needed. It just works perfectly for me. Definitely recommending it to others!

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(5.0)
I had a great experience I had a great experience

I had a great experience with Penelope's support. She was super friendly and got all my questions answered spot on. The cookie compliance check? Done in no time and really thorough. If you're looking for top-notch service, she's definitely the one to go to.

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(5.0)
Our new theme is now up on our online store. Our new theme is now up on our online store.

Our new theme is now up on our online store. We faced a few speed issues, but Kevin and the team quickly helped us sort them out. If you need help with boosting website health and SEO, this company is the best option. Thank you for your great work, guys.

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(5.0)
Impressive app! It's my go-to for Impressive app! It's my go-to for

Impressive app! It's my go-to for all my websites, providing substantial assistance. Big shoutout to Pamela; when a recent system update left me stranded, she dedicated nearly an hour to resolve the issue. All sorted now. Much appreciation!

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(5.0)
I had some recent issues with my website SEO I had some recent issues with my website SEO

I had some recent issues with my website SEO and with the easy chat function of Avada I was able to get it fixed simply and quickly. With the help of the awesome pair of Audrey & Nikita, my issue was sorted fast.

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(5.0)
I`ve been usin' Avada for about a week now I`ve been usin' Avada for about a week now

I've been usin' Avada for about a week now, and gotta say, I really like it. What sets it apart is their customer service. Lydia, for instance, always goes the extra mile to help me with any questions I have.

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(5.0)
They have a good apps and good customer service. They have a good apps and good customer service.

They have a good apps and good customer service. I use the Avada SEO Suite for Shopify and it saved me a lot of time. Lydia helped me profesionaly when I had some issues with making my site faster.

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(5.0)
Emily, the chat support agent who helped me Emily, the chat support agent who helped me

Emily, the chat support agent who helped me, was very friendly and useful. She provided clear guidance, and the whole experience was excellent. We truly appreciate the support Chatty offers. Thanks!

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(5.0)
My experience with Tiana and Toby was amazing! My experience with Tiana and Toby was amazing!

My experience with Tiana and Toby was amazing! They did a great job helping me out! I'd give more than 5 stars, they were super professional, nice, and really quick! Thanks a lot, Tiana and Toby!

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