Reviews Summary

@hotel has a 4.5 - star rating from 24 reviews, indicating a high level of customer satisfaction!

5 stars
19 reviews
4 stars
2 reviews
3 stars
1 review
2 stars
0 reviews
1 stars
2 reviews
Rating (1.0)

About company

@hotel prioritizes travelers with unmatched value, competitive prices, and curated insights. Their dedicated team is reshaping travel, ensuring unforgettable and seamless trips. With 100+ social media accounts covering major destinations, they showcase trending travel experiences. Exceptional customer support guarantees an experience that surpasses expectations. Committed to making travel better, @hotel is the go-to platform for those seeking a hassle-free and delightful journey.

Key Details:

  • Location: The company is headquartered in Washington DC, United States.
  • Founders: @hotel was founded by Konrad Waliszewski and Andy Acs.
  • Foundation Date: The company was established in the year 2015.

According to other review platforms:

  • Trustpilot reviews give @hotel a Positive rating of 4.5.
  • Glassdoor reviews assign a Positive rating of 4.7 to @hotel.

Customer reviews

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(1.0)
My experience with @athote
by Anonymous

My experience with @athotel turned out to be quite disheartening due to a misunderstanding with a supposedly featured hotel in Porto, Portugal. Upon my arrival, I discovered that the venue, which lacked a reception and any assistance, was not a hotel at all. Seeking help through the provided communication channel on WhatsApp proved futile on a Sunday afternoon, as @athotel conveyed their inability to assist due to the timing. Given the unsavory surroundings, coupled with concerns for my safety, I opted to secure alternative accommodation for the remaining two prepaid nights. Despite discovering subsequent negative reviews about the location on TripAdvisor, I had initially relied on @athotel's guidance, only to find myself in a challenging situation. Disappointingly, even after more than a week, neither the Old City Design Apartments nor @athotel has provided a resolution. This has left me in a state of uncertainty, having incurred additional expenses for alternative lodgings and forfeited payment for the original reservation. Attempting to share my experience on their website was met with a discouraging response, stating that the reviews are sourced from hotel providers. On a positive note, my subsequent booking with another hotel in Madrid proved to be a satisfying experience, offering a stark contrast to the challenges faced with @athotel.

(5.0)
So, I'm just scrolling through Instagram,
by Tushar

So, I'm just scrolling through Instagram, right? And bam, @hotel pops up, promising unreal prices for my Egypt trip. Skeptical but intrigued, I dive in and hit a snag while booking online. Cue Sahy – this dude's a rockstar! Patient, listens like a champ, and basically the poster child for top-notch customer service. Oh, did I mention he threw in some cool Egypt travel tips too? The guy's Egyptian, after all. Total pro, friendly vibes, and seriously skilled. Big shoutout to the company for those extended working hours – a lifesaver for us busy folks. Sahy's service was so on point that I didn't stop at Egypt – booked my London trip with him too. If you're into seamless service and a travel buddy who knows his stuff, this company's got the Sahy magic. Big thanks, Sahy, for making it all happen!

(5.0)
Man, I gotta admit, I had my doubt
by Jawaad Ashraf

Man, I gotta admit, I had my doubts about this company, but holy moly, am I glad I took the plunge. Scored a hotel deal that saved me a ton of cash, and when I actually got there, everything clicked into place like clockwork. Customer service? Top-notch. They stuck with me like glue, answering my every question on WhatsApp. Oh, and get this – I got hit with some extra hotel fees, shot @hotel a quick message, and bam, they refunded the whole shebang without a second thought. Talk about customer service gold!

(5.0)
The company's support service
by Yuliya

The company's support service is fantastic. It's simple to get in touch, and the staff are really helpful and know their stuff. Brian was particularly great, he really listened to what we needed and took action to assist us without us having to ask. Big thanks to the team, they did an awesome job and provided excellent service.

(5.0)
I booked a hotel in Capri through tripscout
by Fraz

I booked a hotel in Capri through tripscout and it was a good experience. We stayed at a lovely place that would normally cost £1000 per night, but we got it for only £300 per night, which is a steal. The hotel was very nice and they gave us a free upgrade too. This site has some really good deals - a true find!

(1.0)
STAY AWAY!!!!
by Ryan S

Stay as FAR away as you can from this company. We spent THOUSANDS of dollars on our honeymoon trip., then we get to the hotel and they don't have ANY confirmation of our arrival. BOOM, out of luck. Couldn't contact them via phone, WhatsApp, email or anything. Filed for fraud via our bank.

(5.0)
Me and my husband had a great time
by Juanita S

Me and my husband had a great time at the Ibis hotel in Bournemouth. The front desk staff were nice and friendly. The rooms were big and tidy. The bed was super comfy, we slept really well. It's near the beach and lots of restaurants in Boscombe. We'll come back soon for sure.

(5.0)
I heard about Athotel from
by Yousef

I heard about Athotel from an Instagram post. I thought, why not try it? The prices surprised me, way cheaper than other sites, saving at least $300. Customer service is top-notch, Hala replied to my email quickly. Happy to find Athotel, my go-to site for booking hotels now.

(5.0)
I visited Bodrum for dental treatment.
by Djstaffy

I visited Bodrum for dental treatment. First solo trip, so nervous. From start @THEPROFRSSORSHOTEL made me welcome. Basic but nice hotel, private, quiet. 1 min walk to strip/beach. Staff nice, owner Saadet helpful. If I return to Bodrum, I'll stay here. Thanks for your help.

(5.0)
Had a killer experience with these
by Tural

Had a killer experience with these guys! Sahy, the agent, did some superhero moves on my behalf, scoring me a full refund within the 1/2 refund period. And let's talk pricing – it's like they're giving stuff away for free. Seriously, top-notch service with a cherry on top!

(5.0)
We reserved 3 rooms for our trip to London.
by Laura

We reserved 3 rooms for our trip to London. The confirmation we got showed a different price than what the site showed, so we reached out to support through messenger. Abdo was really kind and helped us right away. We are quite pleased with our booking exprience.

(5.0)
Abdo and Omar from the Athotel support
by Jainil Desai

Abdo and Omar from the Athotel support team were very supportive in fixing the problem with the resort fee that was charged as an unlisted fee. Athotel follows their promise of refunding any hidden costs that were not made clear before booking.

(3.0)
The pricing and booking process with
by Anonymous

The pricing and booking process with @Hotel were pretty good. They offered a reasonable rate compared to other booking sites. However, the restaurant didn't live up to its 4-star billing. The service was poor and the management seemed lacking.

(4.0)
Booking with this company is easy.
by Namith

Booking with this company is easy. They show prices clearly, no surprises later. Usually, their prices are better than others. We've booked many times and once had to cancel. They refunded us quickly, no problems.

(5.0)
The hotel I booked got cancled so
by Hanna

The hotel I booked got cancled so I had to call @Hotel. They were really helpful and fixed my problem fast. I'm so happy with their service, I'll use @Hotel again. Big thanks to Sahy and Qetoo for helping me out!!

(5.0)
I had a great time at the hotel.
by Giovanni

I had a great time at the hotel. Each staff member I encountered, from the valet during check-in to the cleaning crew, was friendly and ready to assist! Thank you! I will suggest it to my coworkers.

(5.0)
Excellent service!
by Tyler VO

Excellent service! I was unsure at first, but chose @hotel and encountered no problems! Provided us with the best price and will use them for ALL reservations in the future. Thanks for the help!

(5.0)
Happy I discovered you on IG
by Joe

Happy I discovered you on IG. Finding and booking our hotel was smooth. Appreciate the great service and attention from your team. I recommend @hotel for your next trip! I surely will!!!!

(5.0)
Had to cancel a hotel bookin (shame
by FB

Had to cancel a hotel bookin (shame because I was looking forward to it and it was a great price)due to changing plans and got very fast resolution and refund, good job Hala.

(5.0)
You brightened my day!!!
by Mohammad Alazemi

You brightened my day!!! Maya, you're amazing!!! Quick to respond, Fix any issue, Huge smile, 100% you'll be pleased!!!

(5.0)
The helper was really polite!
by Anonymous

The helper was really polite! Even when we couldn't reach the hotel, he sent an email with our request. Very helpfull!

(4.0)
Great hotel wıth really nıce staff.
by Anonymous

Great hotel wıth really nıce staff. Locatıon was perfecto. Best hotel experıence ı'v had ın a long tıme.

(5.0)
Great experience.
by Suraj W.

Great experience. I would love to be an affiliate for rating hotels on a much broader scale like thise.

(5.0)
Awsome prices and selection of hotels.
by Anonymous

Awsome prices and selection of hotels. Last minute getaway, this is the place to book from. Thank you.

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