Zumiez.com Reviews - 8

I ordered the wrong size by mistake

I ordered the wrong size by mistake and reached out to them by email to ask if I should return the pair or if they could send a new one. A really kind lady from the team sent me a replacement pair in the right size at no extra cost!!! I definitely recommend buying from Zumiez!!!!<333

Jessica at the Milford, CT Zumiez was really

Jessica at the Milford, CT Zumiez was really useful and knew a lot about fashion. She was very nice and kind to my friend and me and to everyone who came into the store. I'd rate her service a 10/10 and hope she helps me each time I visit haha!

I bought a pair of shoes yesterday at 1:40 pm

I bought a pair of shoes yesterday at 1:40 pm, chose economy shipping. It's 3 pm the next day, and they are already here!! Amazingly quick delivery. The shoes fit great and look just as adorable in person. I will surely buy from them again.

The company is quite good for Swiss customers.

The company is quite good for Swiss customers. Delivery took 10 days, no customs, and I got a personal message from an employee saying my t-shirt was a nice choice ;) The only thing I didn't like is that I had to confirm my order by responding to an email with the correct billing address once. It's annoying, and I don't understand why they do it.

I found it frustrating that Zumiez doesn't notify customers when their package arrives at the store

I found it frustrating that Zumiez doesn't notify customers when their package arrives at the store. Despite ordering and waiting, I only realized my package had been delivered after tracking it myself. This lack of communication can be inconvenient for customers expecting their orders. It would greatly improve the experience if Zumiez implemented a notification system for package arrivals.

I ordered a bunch of stuff, but only got

I ordered a bunch of stuff, but only got the cheapest things in different boxes. When I reached out to Zumiez about it, they just told me to call my bank because, apparently, they sent out two packages. Even after explaining that I was missing stuff, they weren't bothered. The packages I did get were sealed, so it seems like they just forgot to put in the rest of my order.

The experience with this company

The experience with this company was disappointing; my package went missing, and the representative displayed a lack of professionalism, placing blame on me. The so-called "one-time courtesy" offered did little to remedy the situation.

I'll give it a low score. The lady at the

I'll give it a low score. The lady at the Wilkes Barre mall was really unfriendly, and they made it tough for me to switch to the right size for my son. Zumiez: Not good at all!!!