Woodforest.com Reviews - 6

My account got hacked, and Shakeena Bellinger at the Stroudsburg

My account got hacked, and Shakeena Bellinger at the Stroudsburg, Pa branch really helped me out. She was smart and kind, guiding me through everything I needed to do. She is a great asset to your company.

I’m not giving away the location.

I’m not giving away the location. I’ve used Woodforest for a long time and have usually had good service. Today, I noticed one person in front of me while 2 staff members were behind a door. Then another person arrived and stood behind us. The staff finally came out, helped the first customer, and the manager then assisted the person behind me. It doesn’t matter who you are; good customer service is important. It's just basic respect. Please improve. She might be a regular, but I am too. I’ve been with Woodforest for over ten years. Isn’t it still first come, first served?

I stopped by the Montgomery location last

I stopped by the Montgomery location last November while shopping and was really happy with the great service I got from Kayla, the manager (Eastern Blvd). Even though I don't bank here, I had a very nice time. Thanks for the awesome experience!

I’ve had a horrible experience!

I’ve had a horrible experience! As soon as I left the U.S. and traveled overseas, I couldn’t access my banking app anymore. It’s been months now, and I have no idea how much money is left in my account. To make things worse, I can’t use my card for any transactions because it’s been automatically blocked, even though I informed the bank in person before I left for Europe. I’ve reached out to customer service several times, but they either ignore my emails or just tell me to call, even though I explained that I’m in Europe and can’t make calls. I’m so upset because I can’t get to my money, and it feels like it’s not mine anymore.

I’ve used this bank for years and even told my family

I’ve used this bank for years and even told my family and kids about it. But now they charge you just to move your own money from savings to checking. I’m paying $140 in fees, which is absurd and unfair. It’s clear they don’t value their customers, charging you for your own funds.

These folks were meant to close my account

These folks were meant to close my account after we raised a dispute and ended up losing all our funds, letting scammers get all our cash again! They couldn't care less about their clients!