Ulta.com Reviews - 32

When placing an online order with this

When placing an online order with this company, be cautious as they automatically store your credit/debit card information without an option for easy removal. Attempting to safeguard your financial privacy becomes an arduous ordeal, requiring over 5 hours of frustrating phone chats, outsourced to Asia. This not only raises concerns about information security but also contributes to job outsourcing. The extended 2-week wait for a response regarding the removal request is concerning, leaving your personal and banking details seemingly held hostage. Exercise caution when dealing with this company; it raises serious buyer beware flags.

Extremely disheartening experience.

Extremely disheartening experience. As a long-time Ulta customer, I sought assistance in finding a foundation match, but encountered consistent unavailability from the staff. The interaction was marked by confusion, and their repeated claims of nothing being on sale added to the frustration. The lack of basic communication skills was evident, highlighting a pressing need for substantial training and improvement in customer service.

Just started ordering from Ulta

Just started ordering from Ulta online the last couple of weeks. Love my new products. It was so easy to order and very fast shipping and I received exactly what I ordered. Plus they sent me a lot of free samples. Thank you so much. I don't know what everyone is complaining about but for me, so far so good. LOVE all my free samples.

Thanks to Ulta for their fantastic website

Thanks to Ulta for their fantastic website! It's not only user-friendly but also packed with a wide range of great products. The abundance of discounts and offers adds an extra layer of satisfaction, making the shopping experience enjoyable.

Two employees, Ashley and Kayla, were so kind and helpful.

Two employees, Ashley and Kayla, were so kind and helpful. Phemonal customer service. They helped me get everything I needed and were readily available to help. We felt so welcomed and were well taken care of. They made my experience great.

Today I got some stuff at your shop

Today I got some stuff at your shop on Gratiot 32295 Gratiot Ave. in Roseville. Kendra, the Beauty advisor, was great. She knew your products well and helped me pick what I needed. She's nice and enjoys her job. I'll go back. We need more young people like her who know their stuff and care about customers. Thanks a lot. Connie Rutledge. My email is CONNIER76@at&t.net.

Highly convenient and easy to use

I found this service to be highly convenient and easy to use. However, I did experience occasional lags during my visits, which, while a bit frustrating, are not unusual in the digital realm. Overall, a positive experience.

Tried to order from

Tried to order from Ulta today, but the app was acting up. Called customer service, and the first guy was super helpful, even got me in touch with the bank to sort out an account change. Fixed it, but the app still didn't cooperate. Waited, tried again, same issue. Called back, and this second guy sounded like he just rolled out of bed – mumbling and all. Asked if he could place the order since the app was wonky, and he said no. Lazy vibes all around. Said, "Fine, I'll buy elsewhere," and he just shrugged it off. Not the kind of service you'd expect, especially during Christmas. The first guy was a gem, but this lazy one? Not impressed. Ulta, you might wanna step up your game or lose customers. People read reviews, and yours ain't looking too hot. Going elsewhere, even if it costs a bit more

Ulta didn't deliver everything I ordered.

Ulta didn't deliver everything I ordered. It was a bad experience. They promised gifts and paid items, but some were missing. Instead of sending them again, they offered a gift card worth much less. I didn't get what was on the receipt, which is really disappointing. It feels like false advertising and scams. When you buy something with a promotion, you expect to get what's promised. Ulta not delivering is like a scam. I won't trust Ulta anymore. They're losing valuable customers this way.

Ulta's online customer service

Ulta's online customer service used to be the bomb, right? Back in the day, you'd call and chat with friendly folks from the good ol' U.S. of A. But now? Oh, they've outsourced it all the way to India. Longer phone waits and, worst part, they couldn't even hook me up with what I needed. Not the Ulta I knew and loved for the past 10 years.

I got a $100 gift card for Ulta from my in laws

I got a $100 gift card for Ulta from my in laws for Christmas. Tried to use it in store but scratched the PIN off in front of cashier, Lindsay. She said it wouldn’t work. Called customer service, they said my gift card was already used, and can't do anything. Waste of $100 and a Christmas gift. Not shopping with Ulta again.

I just spent 360.00 in the store today…

I just spent 360.00 in the store today… the cashier didn’t ask if I wanted to use any reward points for my purchase, nor did they ask about any online coupons I had, which I didn’t notice at first… do they never offer a chance to save on the things they sell?

My experience at Ulta in Compton

My experience at Ulta in Compton Ca. for a hair service was disappointing. I specifically requested a root touch-up, but unfortunately, my hair ended up with a brassy, orange tone. When I raised my concerns to the manager, I was met with a dismissive attitude from both the manager and two supervisors. They even insinuated that I should have known to ask for a toner, which I believe is unreasonable as a customer. The stylist seemed inexperienced, and despite her friendly demeanor, she failed to address my concerns adequately. Furthermore, my hair felt sticky afterward, which was uncomfortable and difficult to manage. Spending $100 on a service that didn't meet my expectations left me dissatisfied. The lack of effort to rectify the situation and the request for additional payment for fixes only added to my frustration. Ultimately, I will not be returning for hair services, but I may still visit the store for products and cosmetics. It's disheartening that my first experience at this location was so negative, especially considering my previous positive experiences at other salons.

I go to Ulta on Cumberland Blvd often.

I go to Ulta on Cumberland Blvd often. The customer service there has never been good, but on March 18, 2024, it was especially confusing. There were only three staff members on the floor. One was chatting happily with a customer who seemed to be a friend, so no help from them. Another was behind the checkout counter, busy with their phone. When I asked if they were open, they said "no" without even looking up. The only person actually working was at the checkout. When she was free, I asked her to help me find two products Ulta sells. She tried, but the person on their phone told her to get back to the counter because they had "customers." This made me wonder, what about me? And why didn't they help? I usually spend at least $200.00 when I visit Ulta. But I won't go to this store again. The staff there are incompetent, careless, and not serious about their work.

The Ulta website and app leave

The Ulta website and app leave much to be desired. A few years back, I encountered persistent glitches during online order placements. Regardless of the payment method—credit, debit, or PayPal—the system consistently failed to process my information. Upon reaching out to customer service, I was informed that I could no longer make online orders due to disputed transactions, without any elaboration on the specifics. Despite my attempts to escalate the issue, my requests were met with silence. Ulta's customer service practices appear to be both peculiar and unprofessional. According to Ulta, the disputed transaction dated back to 2021 and amounted to $24.21.

My recent experience with Ulta's customer

My recent experience with Ulta's customer service was disappointing. While they typically provide excellent service, my encounter with a representative was frustrating. The representative struggled with English, displayed rudeness, and lacked understanding of my inquiry. This unpleasant interaction has left me contemplating whether I'll continue to engage with Ulta. Despite my anticipation for three pending orders, the negative encounter has cast a shadow on my loyalty. It's disheartening that a single unhelpful employee can jeopardize a longstanding customer relationship, especially considering the positive experiences I've had with their other staff.

After my account was compromised, I promptly provided a new credit card

After my account was compromised, I promptly provided a new credit card. However, since then, I've faced a barrage of issues. Ulta has repeatedly canceled my online purchases without offering any explanations. I've called their customer service multiple times but to no avail. What's more disheartening is the inconsistent and conflicting information I've received from their representatives. The lack of accountability and transparency in their actions has left me extremely dissatisfied. I've decided to close my Ulta account and switch to Sephora. This ordeal has eroded my confidence in Ulta's ability to handle such situations.

Visited the Lakeline store in Austin

Visited the Lakeline store in Austin, Texas. Unfortunately, Salon Mgr, Christie, provided subpar customer service. My appointment was canceled due to a family death, and despite her promise to reschedule for my son's wedding, she failed to reach out. Upon contacting her, there was no apology, and she suggested inconvenient times despite my prior communication. Regrettably, this experience has driven me away as a customer, highlighting a disappointing lack of genuine customer service.

I had a regrettable experience with this business

I had a regrettable experience with this business in terms of customer service, both online and in-store. Despite making a substantial purchase of $3,000 in one day, it appeared they couldn't handle clients efficiently. While I didn't anticipate special treatment, their overall service was deeply disappointing. It's no surprise they have a plethora of negative reviews. In light of this, I've decided to take my business elsewhere.

I really didn't want to leave a 1-star review!

I really didn't want to leave a 1-star review! I placed an order on December 7th, and when I called yesterday to cancel, I was told it’s only possible within 1 hour of placing the order. Now I get an email saying there's a delay in processing. I called again to cancel, but was told no once more. I’m done with this company and would suggest that others stay away too. It feels like they don’t care about their customers anymore.

This experience has left me with little confidence in their products and customer service.

My initial review remains unchanged. They sent a replacement shadow using the same packaging as the original palette, which resulted in another damaged arrival. After reaching out to express my dissatisfaction and reluctance to receive any more replacements, I've decided to discontinue my association with them. This experience has left me with little confidence in their products and customer service.

Received an Ulta gift card for

Received an Ulta gift card for Christmas and had a disappointing experience at the Oshkosh branch. During checkout, the cashiers, a Mexican girl and a red-haired Caucasian, became upset because we lacked an Ulta card. They refused to provide a receipt, making returns impossible. Unpleasant service, wouldn't recommend this Ulta. 0 stars if possible.

Experience disappointed due to

Experience disappointed due to the website and app's limitation of using only one gift card per order. This forces customers to spend additional personal funds or split orders, incurring multiple shipping charges. Frustratingly defeats the convenience of gift cards. Improvements in flexibility are essential for a smoother customer experience.

Thrash customer service and

Thrash customer service and management at Ulta! I bought an item and exchanged it for the same product in a different shade. Had to pay extra for the exchange due to using an ultra coupon on the initial purchase. They refused to apply the coupon discount to the exchanged item. I won't be making any future purchases from Ulta.

My visit to the Rochester store, prompted by the website's claim of mascara availability, proved fruitless

My visit to the Rochester store, prompted by the website's claim of mascara availability, proved fruitless. The mascara wasn't in stock, and the staff admitted they hadn't seen it for some time. It's imperative that Ulta updates its website to accurately reflect the stock status at its locations.

Ordered 6 items, received only 4.

Ordered 6 items, received only 4. Contacted customer service, promised a response within 24 hours but got none. Waited 2 days, then reached out again. Another representative claimed helplessness and abruptly ended the chat. Poor service, lack of professionalism. Buyer beware.

Scheduled a full highlight, cut, and

Scheduled a full highlight, cut, and blowout, but after 5.5 hours, my hair lacks highlights. Disappointingly, the top and bottom halves differ in color. A closer look reveals pink and bleached orange parts, documented with pictures. Overall, the experience was subpar.

The company isn't good.

The company isn't good. Employees shouted at me when I asked for my change. They accused me of lying, but another customer saw and confirmed my story. No apology was given.

Poor customer service

I recently had quite an experience with a store's advertising. I bought two GWP Murad items online because the website promised them, but when I called their customer service, they said they were out of stock. It was frustrating to see them still advertising something they didn't have. I even stopped by their store, hoping to sort it out, but the staff just shrugged and suggested ordering online next time. They really should train their staff better. In the end, I returned the items and decided to buy directly from Murad instead. It was a lesson in checking availability before getting my hopes up. Hopefully, they'll sort out their advertising and customer service soon.

So, here's what happened with

So, here's what happened with my latest shopping experience. I ordered some stuff from Ulta, and things went south pretty fast. My package was stuck for a whole week, and I couldn’t get any useful help. Tried the chat, which kept looping me back to my order status, and then customer service via text, but got crickets. I even got a survey to rate items I hadn’t received yet! When I emailed them, the chatbot, Astrid, just kept repeating how "eager" I must be and told me to wait more. No explanation about the survey, nothing. Finally, after waiting more days, I had to contact them again to cancel the order and get my money back. Really frustrating.