Reviews Summary

Treatwell.com has a 2.1 - star rating from 7 reviews, indicating a low level of customer satisfaction!

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Rating (1.0)

About company

Treatwell simplifies the process of finding and scheduling appointments with hairdressers, beauty professionals, and massage therapists. Their user-friendly platform allows individuals to effortlessly browse and book treatments online. With an extensive network of over 3,000 salons spanning more than 60 cities, customers have access to a wide array of beauty and wellness services. Whether seeking a haircut, spa day, or therapeutic massage, Treatwell offers a diverse selection of treatments to cater to different preferences and needs. The platform's convenience and comprehensive options make it a go-to choice for those looking to enhance their well-being.

Key Details:

  • Location: The company is headquartered in London, England.
  • Founders: Treatwell.com was founded by Erik Wienk, Jan-Willem van Boeckel, Laurens Groenendijk.
  • Foundation Date: The company was established in the year 2008.

Customer reviews

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(1.0)
Such bad service. After booking
by A Auluck

Such bad service. After booking and paying for my appointment, I had to cancel it within the hour. I received a cancellation notification, but my money has still not been refunded. Twice I have sent screenshots to Treatwell to get my money back, but there has been no reply. I tried again and was told I can't have my money back because it was out of the cancellation period! Does anyone read the emails? I have since contacted the salon, which has been helpful, but I won't ever book anything via Treatwell. Quick to take your money, but no customer service.

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(1.0)
I've encountered a significant
by Stephanie

I've encountered a significant issue with Vagaro; they allow you to book appointments with companies that no longer exist. This has happened to me twice, and both times I showed up at the scheduled location only to find the business closed down. Speaking to nearby businesses confirmed that these companies had been closed for months, and others had faced similar problems. This situation has not only cost me money but also wasted my time and resources. Despite reporting this as fraud, Vagaro hasn't taken adequate action.

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(1.0)
Booking a massage at Circle 8 Massage
by David Hicks

Booking a massage at Circle 8 Massage in Leeds turned into a hassle. Their website redirected me to Treatwell, forcing me to search again. I prefer direct bookings to avoid third-party fees that could inflate the treatment cost. The process left me dissatisfied, seeking a more straightforward approach for future appointments.

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(1.0)
I'm extremely sad with
by Kristina

I'm extremely sad with the amount of money Treatwell is deducting from my account. As a business utilizing the app, I find it disgraceful. I've decided to cancel my subscription and seek services elsewhere. This feels like daylight robbery, and it's disheartening to see businesses struggling with such practices.

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(5.0)
I recently got my legs waxed at Lola's salon.
by Anonymous

I recently got my legs waxed at Lola's salon. It was my first visit there, and I had a pleasant experience. Lola made sure to check if the wax temperature was okay for me, which was nice. The salon seemed clean, and I left with a good first impression. I'll definitely return.

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(1.0)
This company has been a nightmare
by Laura

This company has been a nightmare. We attempted to set up our salon with Treatwell, and it's been a constant source of hassle and frustration. Now, we're attempting to cancel our contract and return to our original booking system.

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(5.0)
First time going to fashion & beauty
by Joann

First time going to fashion & beauty nails in tallaght for my biab nails. Very professional and lovely clean salon. Loved my nails ill definitely be back. Thanks gyus.

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