Tiffany Reviews - 25

Service was amazing

Service was amazing and it truly saved my daughter's birthday. We went to a few fancy jewelry stores but felt judged and only shown cheap stuff. My daughter was sad. We tried Tiffany in Manchester. I told them it's her 18th and she's upset. They treated her like a princess. She left happy. I hope Tiffany in Selfridges Manchester sees this review because they were amazing. She talked about it all the way home.

A consistent favorite!

A consistent favorite! I've been an online customer for years, and every order is spot-on. Timely deliveries, occasionally even ahead of schedule, showcase their commitment. The packaging reflects meticulous attention and care, leaving me thoroughly satisfied each time. :)

I had this bracelet from Milan that

I had this bracelet from Milan that broke a while back. I reached out to the store, since I don't live in Italy, and Camilla and Emanuela were really helpful. They told me how much it would cost to fix and how to pay for it and send it back. They even called me to double-check my address. Every time I emailed them (which was quite a few times), they got back to me quickly. Good job to everyone at the Milan store. You guys are a real credit to the company!

Visited Tiffany's yesterday. Upon

Visited Tiffany's yesterday. Upon entering, was instructed to wait by a security guard. Then, approached by the head salesman, who questioned my presence. Mentioned my interest in exploring the silver on the 3rd floor, which seemed to satisfy him as I proceeded. Felt intimidated and found the encounter rude, especially considering the empty store. Tiffany's shouldn't judge based on appearances! Won't be making any future purchases from them, despite having been a frequent customer. Despite the salesman's charm and recognition from past visits, opted not to make a purchase this time. Treatment was simply unacceptable.

I reached out to inquire about click

I reached out to inquire about click and collect, but they informed me it wasn't available in my region. They suggested scheduling an appointment. Upon arrival, I was disappointed to learn that the item I wanted had been reserved by someone else. Given the inconvenience of the store's location for me, their alternative suggestion was a similar item at 1.5 times the price. Not the smoothest experience, and it left me dissatisfied with the outcome.

I bought three items from Tiffany.

I bought three items from Tiffany. A ring made my finger turn black, a gold necklace snapped after just two uses, and a bracelet’s clasp broke in three months. Fixing it cost $200. Terrible. Don’t waste your money. I won’t buy from them again. Buyer beware.

As a Tiffany customer who has purchased several items

As a Tiffany customer who has purchased several items, including a stunning wedding band. Their stores are NOT welcoming and create a sense of unease, almost racial. I can't see myself continuing to support a brand like this.

My experience with this company has

My experience with this company has been disappointing, particularly in the handling of my special 18th birthday necklace order. The company's lack of effort to make the experience memorable was evident, placing the blame on the customer rather than addressing the issue. The customer service representative, Clarissa, displayed a repetitive and rude attitude, showing a lack of concern for my dissatisfaction. The inflexible policies, coupled with the high cost of their products, left me feeling scammed. Despite recommendations, Tiffany's approach to customer service is appalling, prioritizing profits over customer satisfaction. This experience has been a regrettable encounter with a company that needs significant improvement in both services and policies.

Purchased a Tiffany necklace with

Purchased a Tiffany necklace with a blue enamel heart for my daughter's 18th birthday. Unfortunately, within a year, the heart turned an undesirable grey, attributed by Tiffany to chemical exposure like perfume. Disappointed with their no-warranty stance, they offered a replacement for $75, which I declined, fearing a recurrence. Attempts to voice my concerns were frustratingly met with resistance at the Manchester Selfridges branch and online customer care. It appears enamel tarnishing is a common issue, indicating a design flaw. Regrettably, my loyalty wavers due to poor quality and unimpressive customer service.

I recently purchased a necklace for a special

I recently purchased a necklace for a special 18th birthday from Tiffany & Co.'s website, expecting a memorable experience. Unfortunately, the company's response to my issue lacked empathy and understanding. The assistant, Clarissa, was unhelpful, repeatedly emphasizing company policies without addressing my concerns. Despite being recommended by others, the expensive purchase left me dissatisfied, feeling the company prioritizes profits over customer satisfaction. Tiffany & Co. needs to reconsider its inflexible policies and prioritize customer care for a more positive reputation.

I came here hoping to find a lot of great reviews

I came here hoping to find a lot of great reviews, but I was very dissapointed. I bought a necklace for my wife's 50th, and after just 15 months, it broke. I contacted customer service online, then took it to the store. Tiffany's didn't seem bothered, saying it was just wear and tear. Honestly, I expected more from a company with such a big name. I paid the repair fee because my wife loves the necklace, but I do feel like I've been taken advantage of. From the way they respond to reviews, it's clear they care more about money than the customer experience.

My experience with the company

My experience with the company was disappointing as I faced repeated overcharges, resulting in significant financial setbacks. Despite their apologetic tone, the resolution process has been slow and incomplete. Only a partial refund has been issued, leaving me waiting for the rest. The multiple phone calls have revealed a high level of incompetence. A once special purchase now lacks its charm due to this unpleasant ordeal. I would strongly advise avoiding this company to prevent similar financial and emotional distress.

Absolutely dreadful experience with

Absolutely dreadful experience with this company! If I could assign zero stars, I would. A $1,000 bracelet purchased became a total loss in under two months, with the company offering zero support. Their response? A dismissive apology and a suggestion to seek reimbursement from my insurance company. Outrageous! No consideration for working-class customers. Other reputable places provide store credit or discounts for such situations. My advice: steer clear of this company; it's a regrettable purchase waiting to happen.

I submitted my bracelet for repairs in

I submitted my bracelet for repairs in mid-January. Tiffany alleges ongoing IT problems preventing payment for repairs, leading to a prolonged wait for my bracelet's return. They've cited this issue consistently since early December, making communication challenging. Despite attempting to call during their stated operating hours, like now at 10:20 am on a Tuesday, the recorded message claims closure. The situation leaves me frustrated, wondering how to retrieve my bracelet.

I acquired a Tiffany bead ball toggle bracelet

I acquired a Tiffany bead ball toggle bracelet a few months back, only to wear it a few times before it mysteriously vanished. The toggle failed to secure the bracelet adequately, causing disappointment. Despite reaching out to customer service twice, I received no acknowledgment. While the bracelet wasn't overly pricey, the lackluster customer service left me feeling disheartened. Tiffany & Co., there's room for improvement in both product quality and customer support.

The customer service is terrible

The customer service is terrible. I purchased a bracelet in March 2023 and only wore it a few times. After five months, the clasp broke. I had to cover the shipping cost to send it back for inspection. To my dismay, they claimed there was no manufacturing defect, and they want £80 for a replacement. They mentioned there's no warranty on their jewelry, which I find absurd. I won't be shopping with them again. Cheaper high street jewelers replace items without hassle!

Appalling experience with Tiffany

Appalling experience with Tiffany & Co. From clueless DPD delivery to Tiffany's misleading customer care, my wife's Christmas gift was ruined. Incomplete address led to two wasted days waiting. The so-called concierge service is a far cry from its title, resembling a standard street shop. Tiffany & Co's promises proved unreliable, making it hard to trust their assurances. Definitely not the elevated service one would expect from a renowned brand.

Disappointing company experience

Disappointing company experience. Received an unordered item, returned it, and faced refusal for a refund, citing it as a "specialized item." The phone assistant displayed unprofessional behavior, resembling a difficult teenager. Resorted to involving my bank's fraud team for a refund. Strongly recommend steering clear of this company.

My experience with Tiffany &

My experience with Tiffany & has been disheartening. Both bracelets I purchased broke after minimal wear, and the repair cost was exorbitant. Despite being less than a year old, the lack of warranty is disappointing. I suggest considering a more reliable brand for your jewelry investments.

I bought a silver item from

I bought a silver item from Tiffany, and it tarnished. They are charging me more than the price of the item for cleaning. If you're considering purchasing from Tiffany, hope that nothing goes wrong because dealing with their customer service is beyond frustrating!

Ordered a necklace for my

Ordered a necklace for my daughter’s 18th birthday, expecting it to arrive in 3-5 days as promised. It didn't. This was through their customer service, which is supposed to be top-notch. My daughter, who’s an outpatient at Addenbrooks due to a metabolic disorder, was so excited for this milestone. That little turquoise box with the white ribbon was all we wanted to make the day special. I even called and ordered it because it had just come back in stock, and I was assured it would arrive in time. Such a letdown from a brand that claims to offer luxury and excellent service. Totally ruined what should’ve been an amazing day.

I recently bought a bracelet

I recently bought a bracelet for £265 from Tiffany & Co. but accidentally used my old address. I contacted them immediately through email, chat, and WhatsApp, but got no response. Early the next morning, I called customer service. The lady told me to change the address with DPD myself, but I couldn't change the whole postcode, just the house number. She just kept repeating the same thing. DPD said only the sender could change the address. Now I’m waiting for my parcel to get lost. Tiffany & Co., a reputed company, offered no help at all. I’ve had better service from smaller companies. Definitely not shopping here again.

Got this product thinking it

Got this product thinking it would be a lasting investment, but boy, was I wrong. It broke within just 4 months. Sent it back for repairs, had to pay for shipping, and it got returned as undeliverable. Tried again, more shipping costs, finally they received it. They hit me with a £75 repair fee and another £10 for return postage. Found out later my local jeweller could fix it for £35—basically what I spent on shipping alone! Honestly, my Pandora necklaces have lasted way longer and for way less money. This company is a joke, steer clear unless you want to throw your money away.

I’ve shopped at Tiffany's for

I’ve shopped at Tiffany's for years, always thinking they were top-notch. Got a ring, wore it maybe six times in 10 months, and it cracked. Took it back, thinking they'd fix it no problem. Instead, they said it was our fault for wearing it and wanted £145 to repair. Seriously? For a so-called "quality brand," this is just bad. The lady who helped us was rude too, like she didn't care at all. She was all smiles when we bought it, but now it’s a different story. Won’t be going back to Tiffany's ever. Save your money and go somewhere that actually stands by their products.

Ordered some replacement silver stud

Ordered some replacement silver stud earrings, but they were too small. Reached out to Tiffany because the order was delayed and got no response. Emailed again, they asked for a pic, sent it over, and then... nothing. No follow-up, no reply, just silence. Expected way better from such a well-known brand. So frustrating!