Paul Gauguin Cruises Reviews - 5

Great experience overall.

Great experience overall. Even though it's an older ship, it is kept in good condition. The staff is very friendly and attentive. They go out of their way to assist you. The crew-to-passenger ratio is impressive, with just under 300 passengers and almost the same number of crew members. The food was really good, with lots of options available, and drinks were served throughout the day. The excursions were also enjoyable. We decided to book a suite, and it turned out to be a good choice.

Great experience during my vacation.

Great experience during my vacation. The service, food, and entertainment were very good, though I have had similar experiences elsewhere. Everything was quite enjoyable. I look forward to going back in the future.

I have wanted to visit French Polynesia for many years

I have wanted to visit French Polynesia for many years (I'm 65 now), so I had really high hopes. Paul Gauguin met all my hopes and amazed me with the great service from the whole crew and staff.

This was our first time with PG and on a small ship.

This was our first time with PG and on a small ship. We booked the trip through a TA, who used PG's suggestions. After arriving at LAX and staying overnight, we flew to Tahiti PPT via Air Tahiti Nui. Once at PPT and through Immigration, we had trouble finding the transport. We searched around the area for a PG representative, but there were no signs. After asking around, we finally found the company that was handling our transport to the hotel. This was part of the Pre-Stay package, but the instructions weren’t clear. There was some miscommunication, which caused a bit of confusion. The next day, we were transferred to the ship. We stayed at the Intercontinental Resort, and the room was nice with great views. The pool was also lovely. The staff were friendly, and the restaurant had a good selection of food. On the ship, the boarding process was a bit slow, with a lot of paperwork. Our cabin was a little smaller than expected, but it had enough storage space. However, the room was noisy because of high winds, and this affected our plans. Several excursions were canceled due to the rough seas, and the tenders were very bumpy. The food in the dining rooms was quite good, and the wait staff was friendly and helpful. We did an excursion on each island, most of which were enjoyable. The ship’s Marina never opened because of the rough seas, and the barbecue wasn’t very fun due to delays and bad weather. Although the ship’s entertainment was as advertised, the late-night music was hard to enjoy because of the early excursions. Disembarking was smooth, and we found our transportation easily this time. The tour of Tahiti was nice, and we had a good time at the resort before heading back. Overall, this was a nice experience, but the communication issues with PG and the small ship size might make us think twice about returning.

My aunt went on this cruise years ago

My aunt went on this cruise years ago and talked about it a lot. So, we decided to book a trip in her honor. When I first called, I spoke to someone who clearly didn’t want to help. I barely got any useful info. A few days later, in May, I called to book the trip for an 8/26 departure. I added travel insurance and paid $26262.02. The insurance from Allianz covered Covid, but my husband and I got sick just before the trip. I called Paul Gauguin to cancel, but the agent told me I should be fine to travel by Friday. I explained we were still sick—what did they expect us to do, infect everyone on board? I filed a claim with Allianz and submitted all the necessary documents. They kept sending me emails asking for forms that were never attached. It took multiple requests to get them. They’ve had my money since May, and I just received another email asking for the form again with no attachment. I checked the portal and saw they closed my case without any reimbursement or explanation! When I called Paul Gauguin again, the agent told me to email customer support. I did, but they just told me to call Allianz. Now I’ve lost $26262.02, and no one is helping me recover it. I should note that Allianz partners with Paul Gauguin. They both seem dishonest, and I would not recommend booking this trip.