Carnival.com Reviews - 5

I had a poor experience with Carnival Cruise

I had a poor experience with Carnival Cruise. I booked a cruise for my children in March 2024, and while they advertise “vacation protection,” it didn't feel like it was worth it. After making a deposit and buying "Faster to the Fun," the cruise was suddenly cancelled without any notice. I was told by a representative to file a claim because my cabin was no longer available, but the claim was denied. Carnival refused to take responsibility, and then charged me double to renew the cruise. Their business practices seem dishonest. If you want a smooth vacation without the risk of losing money, I suggest looking into other cruise lines. You'll be glad you did.

I tried to buy a drinks package, but since

I tried to buy a drinks package, but since I live in Ireland, their system couldn’t accept my card. After spending 4 hours on the phone, which also cost me a lot, they were not helpful at all. The prices went up, and they said they couldn’t do anything about it. They didn’t seem to care at all. I wouldn’t recommend this cruise line, as they don’t offer proper support, and it really made my holiday feel stressful.

It's been almost a month, and my funds are still pending.

It's been almost a month, and my funds are still pending. Payment was taken from my account right after disembarkation, but the same amount is still held. Carnival says the bank has to release it, while the bank claims they need Carnival's approval. I sent two emails, and got only an automatic response to the second one, saying they would reply in five days. Still waiting. I also contacted them on Facebook, and they mentioned emails might take up to 45 days for a response! Really poor custumer service.

I booked a 5-day cruise with friends, using

I booked a 5-day cruise with friends, using the option of part payments from Carnival. I later discovered that they cancelled my booking, failed to take the next payments, and didn’t send any emails to explain the situation. When I called, the call center insisted they sent emails, but I checked my spam folder myself. The customer service representative was rude, didn’t apologize, and wasn’t helpful. I will not use Carnival again.

Avoid purchasing a cruise more than 1 month

Avoid purchasing a cruise more than 1 month in advance from this company, or you could lose a lot. Regardless of their promises, you'll likely pay much more than expected. Their lowest price guarantee is simply a bad joke.