Limeandlou.com Reviews - 76

Intriguing concept with stellar customer

Intriguing concept with stellar customer support. However, my satisfaction hinges on the product's value. Investing $300 in a record, I encountered issues—first, a wrinkled poster, then scuffs on the plastic frame. A fair rating at half the price, caution urged for top-dollar spending without proportional product quality. Despite responsive customer service, multiple replacements don't remedy the core issue. Charging over $300 raises questions about the justified pricing for the product's actual worth.

Avoid this company!

Avoid this company! I paid more than $300 for their Gold Record, which turned out to be nothing more than a plastic poster. No glass, and the frame felt super flimsy and cheap. The "gold" record part had bends and dents all over it, making the whole thing look low-quality. The concept is nice, but for $300+ it's a joke. If it was $50, I would have let it slide, but this price for something so poorly made is unacceptable. I won’t be buying from them again!

Disappointed

Ordered the song record in a frame. Opened the order and the record looked wrinkled and the frame is cheaply made. This seemed like something special for my wife since it is a song she really likes. I wanted the acrylic cover and it appeared to be something a little thicker than flimsy plastic. The frame was constructed of paper material. For the price, I would think the frame should be constructed of wood. Was not a good value for the price.

Ripped Off

I am extremely disappointed with my recent experience from Lime & Lou. I ordered a picture well in advance of Valentines Day, but it never was delivered, missing the special day for wife. I paid $165.00 for a picture. This was very frustrating and ruined our special occasion. While I understand things can happen…timely deliveries are crucial especially when you are promised a delivery date in advance of the date the item is needed. Despite the high cost of the picture the lack of delivery and communication from the company in unacceptable. I trusted Lime & Lou to deliver a premium product that I paid a premium price, and I was left empty- handed. After emailing Lime & Lou, they agreed to refund my money fully. I was not happy I did NOT receive the picture, but I was happy they were willing to refund my money. But wait.. Lime & Lou has really proven what kind of scam company they are ..Lime & Lou charged my Visa for another $165.00 for a order I never received! Now I have two (2) charges on my Visa for a picture I ordered from Lime & Lou..a picture that they never sent. I hope this honest review reaches anyone thinking about purchasing anything from Lime & Lou.

Unreliable Service and Frustrating Experience with Limeandlou

I had an abysmal experience with Limeandlou. I ordered a Personalized Embroidered Hoodie for my wife as an anniversary gift on December 2nd, with a promised delivery date of December 11, 2024. Now it’s December 13, and my order hasn’t even shipped! The customer service is horrendous. They don’t have a phone number—just a form to fill out for email responses. I submitted my inquiry and received an automated reply claiming my order was on its way, which turned out to be a complete lie. Here’s the timeline: December 11: I asked for an urgent update. They sent an automated response saying my order was on the way. December 12: I pointed out that the tracking number showed no shipment. They insisted it would arrive in three business days. December 13: I followed up again, and crickets—no response. Limeandlou’s service is shockingly bad. I wouldn’t trust them with another gift. If this is how they treat customers, it’s clear they don’t care about fulfilling their promises. I’ll update this review only if I ever receive the product, but right now, I’m utterly frustrated and dissatisfied.

I attempted to purchase the 8X8 Golden

I attempted to purchase the 8X8 Golden Verse over several days to avail the 10% discount. Being an elderly grandmother ordering for my grandson's bridal shower, I requested a call to facilitate the order due to my preference. Despite repeated assurances of a callback within 24 hours, no one reached out. Concerned about potential multiple items arriving due to multiple order attempts, I refrained from finalizing. The consistently "busy" customer service line added to the inconvenience, highlighting the need for improved service responsiveness.

Ordered a customized metal music

Ordered a customized metal music wall art on 1/25/24 with a promised Valentine's Day delivery by 2/12/24. Unfortunately, as of 2/12/24, the order is still in the making, and after persistent inquiries, I was informed on 2/14/24 that there was confusion with the inscription, necessitating a remake. Despite the inconvenience of a $150 order placed over three weeks ago, the company couldn't provide an estimated ship date and offered no compensation. Considering these issues, there's a genuine concern about the legitimacy of this company.

I think they are scammers!

I ordered in plenty of time for Christmas and according to the shipping info they sent me my item would have been here in time. However it did not show so I contacted the shipping co UPS and they told me the entire shipping info sent to me from limeandlou was a lie. The item was never sent. I should have known that you should never buy from a site with no phone number. I contacted limeandlou and all I get is a computer generated response that I will get my item soon. I wont hold my breath.

Oh no, that's definitely frustrating

Oh no, that's definitely frustrating. They lured you in with promises of a sweet 20% off, and then when it came time to deliver, they fell short on the discount you expected. It's a letdown, especially when your time and personal info are in the mix. Even though you went ahead and made the order, the experience leaves a sour taste, and you're waving goodbye to future shopping with them. Fair enough! Here's hoping your next shopping venture is way smoother.

Hot garbage from a dumpster fire of a company.

I spent a lot of money only to receive a totally scratched up piece of artwork that I am embarrassed to hang in my home. I have contacted customer service, which turns out to be useless. They only use delay tactics to try to wait you out and hope you will just go away. They have done nothing to remedy the situation even though I have done everything they have asked. AVOID THIS SCAM OF A COMPANY AT ALL COSTS!!!!!!!!! Order number: 350244433

I received a promotional email promising

I received a promotional email promising free shipping by Valentine's Day. However, upon placing my order, I was charged $15 for shipping to ensure delivery by the promised date. This experience was disappointing and misleading. It's disheartening when a company fails to honor its advertised promotions, leaving customers dissatisfied with unexpected charges.

Don't bother with this company unless you're prepared for disappointment

What a waste of money I spent trying to surprise my mother and father Inlaw. Zero communication as we have passed expected delivery date. No way to contact them if needed. Many other reviews have proven otherwise and I just really wish I read them all before paying the amount I did. Go else where and always look for reviews first!

My sentiments are shaped by

My sentiments are shaped by the absence of any human interaction. Despite the assurance of free shipping on orders exceeding $75, I opted for an extra charge to ensure Valentine's Day delivery. Regrettably, the package won't arrive until Monday the 19th. Will there be compensation for this unfulfilled promise?

Disappointed with the company's

Disappointed with the company's lack of email responsiveness. Despite the promise of guaranteed Valentine's gifts by Feb 5, I never received over $500 worth of products. Communication breakdown raises concerns about reliability.

Fraudulent company BUYER BEWARE

Stay away from Lime & Lou . They’re fake, they take your money and never send the merchandise. You can’t call them, their phone number is fake and when you email them, you get the runaround.

Frud

Unprofessional and fraudulent business No contact phone only mail Customer serves - AI No cancelation policy before pay No return policy It is just chip photo print