LeonLite.com Reviews - 17

I recently faced a problem with shipping costs

I recently faced a problem with shipping costs while ordering from LeonLite, but it was handled swiftly and effectively. I contacted their customer service team to explain the issue. I was impressed by how quickly they got back to me. Their customer service promptly recognized the mistake and they issued a refund. LeonLite’s quick and efficient response to my message displayed their commitment to customer service. Their solid support has won my trust, and I am eager to shop with them again.

I busted one of my outdoor lights from Amazon.

I busted one of my outdoor lights from Amazon. I contacted LeonLite to see if I could buy just one since I only needed a single replacement. They got back to me fast and sent the link so I could order one unit. It arrived super quick from California to Michigan. It's a perfect match. 10 minutes later and all my lights were working again. I'm really happy with the price, service, and delivery.

LeonLite shipped my patio lights swiftly

LeonLite shipped my patio lights swiftly. The quality seems good. They even added spare bulbs. I messaged them once, got a swift reply.

I had this little issue

I had this little issue with a light I ordered from Italia, and honestly, they were just amazing at sorting it all out. I shot them a message, not really expecting much, but their response time was super fast. And not just quick, they really knew what they were talking about. I shared my issue with them, and they jumped right on it, almost like they were waiting for my email or something. Before I knew it, they had everything under control and were already sending me a replacement light. Seriously, it was like magic. It’s nice to know some places still care about doing customer service right, you know? Really left me impressed and happy with how they handled everything.

Just picked up a pack

Just picked up a pack of 12 low voltage lights for my fence, and let me tell you, it’s been quite the adventure. Everything was included in the box, except the transformer, which was no biggie. After setting them up, my backyard looks amazing, like it’s got a whole new vibe! However, one light didn’t work properly, which was a bummer. I contacted the company, and after a quick chat, they sent over a replacement light. Their service was impressive, super responsive and really helpful. They sorted it out without any hassle. If you're thinking about sprucing up your outdoor space, I'd totally recommend this company for their products and awesome support.

I had an experience with

I had an experience with Ruby that really stood out. I was working on a project and realized I needed more lights than I initially thought. Ruby jumped right in to help. She was super attentive, making sure she understood exactly what I needed. Her responses were quick and detailed, and she even double-checked to ensure I got the right lights and connectors. It's rare to find someone who goes above and beyond like she did. I felt like she genuinely cared about getting everything perfect for me. If there’s a gold standard for customer service, Ruby definitely sets it. My project turned out great, and I couldn’t have done it without her support.

I was using this product

I was using this product, and somehow I managed to break a part of it. I might've put too much pressure on it, not really sure. Anyway, I decided to contact their customer service, just hoping they could do something about it. To my surprise, they were super quick in responding. Within just a few hours, they told me they’d already sent out a replacement piece, and get this—it was completely free! I wasn’t expecting such a swift and generous response at all. It’s not every day you find a company that backs up their products like this. Really impressed with their service and how they handled everything. Makes me trust them even more now!

I just had to share

I just had to share how these LEONLITE RGB path lights transformed my garden! Installing them was a breeze, and the build is solid—none of that flimsy stuff. The app control is a game-changer, letting me tweak colors and brightness just the way I like. They sync flawlessly with my solar setup, which is a big win. Their classic look fits right in with my shed and pathway. Honestly, I didn't expect them to look this good! Huge shoutout to Justin and his team for crafting something that's both tech-savvy and stylish. If you're thinking about upgrading your outdoor space, these lights are a must-have.

So, I installed this light

So, I installed this light about six months ago, and everything was great until the bottom light went out. Tried all the usual troubleshooting tricks, but nothing worked. Frustrated, I decided to contact Leonlite support. To my surprise, they got back to me really fast—definitely not what I was expecting. After I gave them my order details, they didn’t waste any time and immediately set up a replacement order. Honestly, I've never had such a quick response from a support team before. It was refreshing to see a company actually care and take action so promptly.

First time trying out LeonLite,

First time trying out LeonLite, didn't know what to expect. Their range of products is pretty impressive, though. The website was a bit tricky at first, took me some time to get the hang of it. Once I did, placing an order was straightforward, especially with a super helpful customer service rep guiding me on what to choose for my needs. Shipping was fast, got my order in no time. Opened the package and everything looks top-notch. Can't wait to get a pro to install everything and see how it all comes together. Feels like a good start with LeonLite.

So, I had this chat

So, I had this chat with Italia D from Lionlight/Torchstar customer service. Normally, I don't bother writing reviews but this time, I just had to. Italia was super patient, really listened to what I needed, and made sure he understood my request. He was super polite and even checked with the shipping department about availability and delivery dates. Their warranty is amazing too. A great product, fantastic warranty, and the best customer service ever. Lionlight/Torchstar definitely earned my positive review on Amazon and my future business.

Thanks a lot!

We were on the hunt for outdoor lights and checked out various stores, from high-end places to big box retailers, but nothing seemed to fit our needs. Almost gave up until I stumbled upon a possible option. Had lots of questions though, and that's where Ruby came in. She was super helpful, answering every single one of my queries. Even went the extra mile by attaching pictures in her emails, which was incredibly useful. Really grateful for her effort and patience. Thanks a lot!

Definitely recommend them

I got a set of 6 spotlights from LeonLite. After like 6 months, 2 of them started dimming, some LEDs just quit working. I reached out to their support team, and they were super fast and helpful. Within a day, I got a confirmation that replacements were on the way, along with the tracking info. Really impressed with how smooth and organized they handled everything. Definitely recommend them if you need good quality and reliable service.

I had an awesome experience

I had an awesome experience with their customer service. The rep was super friendly and made sure every detail was right. When I found out a part was missing, they quickly sent it my way. Their follow-up was spot-on, which really impressed me. Honestly, I’ll definitely be buying from them again just because of how great their customer service is. And the lights? They’re fantastic! The quality is top-notch.

These landscape lights are amazing

I've gotta say, these landscape lights are amazing, exactly what I was hoping for! Had a bit of a hiccup and needed to contact the company. Italia D from Touchstar was on it—she replied super fast and sorted out my issue without any hassle. Honestly, dealing with her was a breeze, she deserves all the praises. Five stars for her, no doubt!

Justin is just awesome. He

Justin is just awesome. He really cares about his customers and always replies super fast. He doesn’t just stop at answering questions; he goes the extra mile to make sure everything is sorted out quickly. Working with him has been a breeze. He totally gets what customer service is all about. Thanks for everything you've done, Justin!

I got my order on

I got my order on time and it was packed nicely. I did notice the price was much higher than what I saw on Amazon. Contacted Trustpilot and they promised to refund me the difference, which is great. I'm holding off on opening and installing the lights until I get that refund. Their customer rep has been really helpful, so fingers crossed it all works out.