I placed an order for the Pelicans
I placed an order for the Pelicans (NBA) Rug on November 24, 2023. Despite the anticipated delivery, the rug failed to arrive by December 20. In an effort to address the issue, I reached out to customer service via email. Their initial response directed me to a shipping timeline provided by "17Track," indicating that the item was supposedly delivered to my city on December 12, though no specific address was specified. Expressing my concern that I hadn't received the rug and highlighting the absence of any delivery evidence on my doorbell camera, I replied to their email. The subsequent response advised me to contact my "local carrier service," leaving me uncertain about the course of action. As a result, I find myself in a predicament, without the rug that was intended to be a Christmas present for my son.
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