Business information

[email protected]
https://kensingtontours.com
1 888 903-2001
United States 2207 Concord Pike, #645 Wilmington 19803

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Category:

Travel Agency

Kensington Tours is 117 out of 198 best companies in Travel Agency on RealReviews.io

Customer reviews

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Summary

Kensington Tours has a 4.5 - star rating from 64 reviews, indicating a high level of customer satisfaction!

5 stars

86%

54 reviews

54 reviews
4 stars

4%

3 reviews

3 reviews
3 stars

0%

no reviews

no reviews
2 stars

1%

1 reviews

1 reviews
1 stars

9%

6 reviews

6 reviews

K

Kat

1 reviews

January 4, 2024

I embarked on a "luxury travel" adventure

I embarked on a "luxury travel" adventure with this company, investing $10k in a journey across Germany and Austria. While the private tour guide and experiences like dinner at the fortress were enjoyable, the overall experience was marred by numerous shortcomings. The hotels featured subpar linens and peculiar bed arrangements. Drivers often displayed a lack of punctuality, causing unnecessary stress. Train tickets labeled as "first class" turned out to be in the less glamorous "business class." The promised private strudel seminar was a crowded 45-minute affair with no diploma. Issues with hotel charges and an unhelpful app added to the frustration. The service lacked the expected level of luxury, leaving me questioning the company's expertise.
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W

Wendy

1 reviews

United States

June 12, 2025

350% Mark-up

We have a covid-era deposit with Kensington we have tried to apply for multiple years. Each time they provide us with a proposal, we do our due diligence, and see what the trip would cost if we booked it ourselves. No airfare, simply hotel nights, airport transfers and a tour or two. Each time (multiple times) they price the trip at 350%+ over the actual cost. This feels unreasonable. We have finally given in - exchanging $3500 in vouchers for a three night stay in Porto we could book easily for ourselves for less than $1000. Very disappointed.
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B

Bob A

1 reviews

April 27, 2024

Kensington is not a 5 star company

These guys were an epic fail on planning with 3 of 5 flights not booked and our express visa service not happening at all. Additionally not contact or apology for this extremely poor service. I can’t really recommend these people to anyone because they were more basic than then premium.
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R

Robert

1 reviews

January 9, 2024

The entire experience unfolded seamlessly

The entire experience unfolded seamlessly. The expertise, genuine care for my well-being, and proficiency in English displayed by my two guides were remarkable. Everything aligned seamlessly with the plan, making it a satisfying journey.
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Rating on other websites

Trustpilot

4.8
Glassdoor

3.4
Yelp

2.9

Business information

[email protected]
https://kensingtontours.com
1 888 903-2001
United States 2207 Concord Pike, #645 Wilmington 19803

Own this company?

Claim & Respond

Category:

Travel Agency

Kensington Tours is 117 out of 198 best companies in Travel Agency on RealReviews.io

About Kensington Tours

Kensington Tours, an acclaimed tour operator, specializes in award-winning, tailor-made, privately guided tours to extraordinary global destinations. Each itinerary is meticulously curated by destination specialists to align with the traveler's unique style. Beyond traditional tours, Kensington Tours extends its expertise to offer customized cruise, villa, and yacht-based travel experiences. These experiences are thoughtfully designed, ensuring a seamless and personalized journey. With the added assurance of 24/7 worldwide support, Kensington Tours provides travelers with peace of mind throughout their exploration of the world's most remarkable destinations.

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