Kensington Tours Reviews - 64

We chose Kensington for our journey to Iceland

We chose Kensington for our journey to Iceland, beginning with their standard itinerary and including some additional activities. The reservation process was easy. The trip went smoothly. The local guides they provided were great - true Icelanders who understood the history, attractions, and local traditions; very friendly and made the days enjoyable. There were no problems with any of our event tickets, travel, or lodging. Definitely worth the cash.

We visited some amazing places

We visited some amazing places, though we stayed a bit longer in Christchurch, NZ than planned. The activities were awesome – each one was better than the last. The hotels were nice – a couple of issues but they were quickly taken care of. All the transport was on schedule and the drivers were friendly. It was truly an unforgettable journey. Our agent was helpful and really nice, guiding us throughout the whole trip. I highly suggest Kensington.

My family really enjoyed our trip to Peru

My family really enjoyed our trip to Peru, thanks to Kensington. Sean was very helpful and spent time helping us plan the trip based on what we liked. Everything was done just right. Rocio in Lima was an awesome guide and made sure everything went well. Omar and Gonzalo were excellent guides in the Cusco area. Gonzalo made the trips even more memorable. Very reliable. I would definitely use them again!

We have used Kensington for our trips twice

We have used Kensington for our trips twice, once to Bali and once to Spain. Both times, we felt very satisfied with their attention to detail before the trip, making sure everything we wanted was taken care of. The guides they arranged were excellent, and the accommodations were good. When we returned home, we were happy knowing we had the chance to experience the best each destination had to offer!

Working with Kensington was great.

Working with Kensington was great. Nathalie explained everything clearly during the planning phase. When the trip came closer, there was follow up and a final review of all the details right before we left. The destination and everything from the transfers to the accommodations were arranged perfectly for us, and every place we stayed was amazing. I would choose Kensington again in a hearbeat.

Our recent trip to Vietnam was realy great!

Our recent trip to Vietnam was realy great! Allister Cole our travel agent took care of all the little things and made sure we had fun stuff to do. We got to go out and talk with the locals, eat tasty meals at nice places and try street food too, and went on cool trips. The guides in Vietnam were really good. I would surely tell friends to try Kensington tours for their next big vacation.

Our trip to Ireland was fantastic, and that's all thanks to

Our trip to Ireland was fantastic, and that's all thanks to Cindy who organized everything so well, from booking the right hotel rooms for our family to giving us useful travel advice! This was our first time traveling internationally, and we were a bit nervous. Cindy helped us feel relaxed and ready to go. Definitely recommend!! I’ll be using Kensington again for any future trips!

Enjoyed the customized experience

Enjoyed the customized experience for our needs and wish list. Helped with show tickets, city/museum tours, and restaurant experiences. Price was competitive with high end group tour but just for us. Every trip had an issue. Impressive help on the phone for the right flight, insurance or last minute tour change. Family: teen (new to overseas travel) with 2 adults (20+ years).

Good from planning to the trip itself

From planning to the trip itself, it was wonderful! We had a great time on our Signature Budapest, Vienna, Prague vacation. Veronica planned a great trip that matched our tastes. Every detail was excellent - hotels, drivers, guides, food tastings, and country tips. We were amazed at how great the trip was. We look forward to booking our next trip!

Had a tailor-made trip to Portugal and northern Spain

Had a tailor-made trip to Portugal and northern Spain planned by Kensington. Our advisor was very helpful and we enjoyed our trip a lot! He set everything up after listening to our wishes. The hotels, guides, and drivers were all excellent. We had lots of amazing and special moments! It was a fantastic trip! Would definitely recommend.

My journey through Cascais

My journey through Cascais, Sintra, and Lisbon was really nice. Our guide, Anabela, knew a lot and was enjoyable to be around. The hotels picked by Kensington were ideal, first by the beach with a spa, then in the city with a good spot. All the drivers were good, everyone was punctual (including us). I would suggest them. :)

The trip was a private tour of ancient Egypt.

The trip was a private tour of ancient Egypt. The guides, Hesam Ali from Luxor to Aswan, and Shaimaa Kotb in Cairo, were very good. Their English was great, and their knowledge was very impressive. Also, the ship Historia was amazing, and the waiters gave such professional service. I was sad to say goodbye to my new friends.

Amazing!

Amazing! We were really happy with the service from Samantha Cevasco. Her professionalism and care for detail are outstanding. We loved having a virtual meeting before we left and her great communication before and during our trip. Every part of our vacation was great and we highly suggest booking with Kensington Tours.

Moe Sami and Kensington gave us a trip

Moe Sami and Kensington gave us a trip like never before. Photos can’t capture how amazing the places were. The trip was well organized with safety as a top priority. I'd tell others not to listen to those who say Egypt isn't safe. We never felt unsafe and Egyptians were so nice. It's gonna be hard to beat this trip

I’ve used Kensington Tours 4 times.

I’ve used Kensington Tours 4 times. They have smart people for every country you want to visit. They make a trip just for you, based on what you like and how much you want to spend. You can call them 24 hours a day if you need help. The tour guides are professional and friendly, making the trip fun and memorable.

We jus took a trip to Central Europe

We jus took a trip to Central Europe and Kensigton took care of all the details. A shout out to Kimberly D. and Rommel B. who organized everything for us and answered every question we had. All the hotels, tours, drivers were friendly and knowledgeable, and clearly love what they do. Awesome experience!!

We have had 2 journeys with Kensington

We have had 2 journeys with Kensington, and each one was amazing. The guides were very kind and knew a lot. Our specialist made extra effort to pick places in Japan that my 25 yr old son would enjoy. I am very happy to plan my 3rd trip with Kensington, this time heading to Morocco.

Dario Beric was our travel specialist and

Dario Beric was our travel specialist and did a great job creating a tailored tour, with amazing hotels, tour guides, and a well-organized itinerary. I can't express enough how pleased we were with our vacation. I would gladly suggest Dario to anyone who is planning a custom trip.

Ana set up for us (after she lived in Italy)

Ana set up for us (after she lived in Italy) a great two-week Italian vacation. 5-star housing within our budget. Also set up proper cancellation insurance. When we had to cancel, she worked just as hard to get our payments back. Definitely booking with Ana and Kensington again!

Kensington "really did well" with our trip to Egypt.

Kensington "really did well" with our trip to Egypt. Everything was organized nicely, and their "guidance" included all the important sights. The guides, drivers, and accommodations were good. BTW...Egypt is VERY SAFE...never felt worried about our safety.

Our journey to Morocco was memorable!

Our journey to Morocco was memorable! Every part from start to finish went well, and Abdullah and Aziz were great guide and driver. Roudayna did a great job planning our trip, and we really suggest her and Kensington for your next adventure.

Aileen was great to work with!

Aileen was great to work with! She was always there and made sure my clients' trip went smoothly. We had a few last-minute changes/requests, and she managed to sort everything out. 5 stars for Aileen and Kensington!

The trip arranged for us in Scotland was better than

The trip arranged for us in Scotland was better than I hoped in every way. The hotels were great, and our guides were great too. Kensington delivered on everything they promised and went beyond what we expected.

Enjoyed my trip to Italy.

Enjoyed my trip to Italy. All went well, hotels were good, guides were great, and everything went smoothly. Elizabeth Bardell was helpful with planning. Would use Kensington again for travel.

The trip was well planned and the pace was just right for us.

The trip was well planned and the pace was just right for us. Really enjoyed the whole experience. Guatemala was amazing and the fantastic Kensington Agent who organized it all.

The trip was very well planned; guides were really great

The trip was very well planned; guides were really great, and the hotels were lovely. When the journey ended, we got a real sence of Morocco, it's past, and the way people live.

We used Kensington Tours twice

We used Kensington Tours twice, and both trips were great! Hotels, tours, and guides were all awesome! We will use them again!

This was a joint venture between

This was a joint venture between Kensington Tours and Ancestry.com, and the main purpose was to visit my grandparents' ancestral villages in Okinawa and potentially meet distant relatives. I had high expectations going into the trip, and my expectations were exceeded. Everyone involved, from Jeremy (Kensington), Kyle (Ancestry), Yuzo (genealogist), Suiko (guide), the drivers, etc., all worked to ensure this was a trip of a lifetime. The hotel (Double Tree by Hilton, Naha) was also in a great location. I give the Personal Heritage Journeys program my highest recommendation.

I would have given Kensington a 5 except

I would have given Kensington a 5 except for our experience with their air division and our disappointment in the ship on the Nile cruise part of our trip. Our guides were great as were the hotels. Moe, our agent was terrific and I would recommend him to everyone. He was informative and so responsive and helpful; just what you would want.

Kensington Tours uses aggressive

Kensington Tours uses aggressive sales tactics and unclear pricing, leaving customers feeling cheated. My recent experience with them was disappointing. Despite paying a hefty $85,985.00 for a 6-night trip without international flights, the quality of the tours, flights, and accommodations did not justify the exorbitant cost. Upon investigation, I discovered that the actual retail cost of the trip should have been around $30,140.47, indicating a shocking overcharge of $54,859.43. The tours and services provided by Kensington Tours were subpar, and I received none of the usual perks associated with premium bookings. Furthermore, Kensington Tours operates under questionable practices, claiming their sales brochure serves as a binding contract without proper documentation. They also tried to justify their inflated prices by citing undisclosed "private discount contracts" with hotels. After negotiations, I was reimbursed $30,000.00, but I believe I am still owed $55,000.00. Considering legal action to hold them accountable, as their actions should serve as a warning to others considering their services.