Geckocustom.com Reviews - 227

Nice site to go through, nice fabric

Nice site to go through, nice fabric, clear photos and designs. XL was great on my dad. Will surley come back again

Really pleased with the swim trunks we got!

Really pleased with the swim trunks we got! They look adorable and fit well. My husband is very happy with them!

Ordering was simple, product matched

Ordering was simple, product matched the description perfectly and arrived quickly! Very pleased with my order!

I got a shirt for myself.

I got a shirt for myself. My great granddaughter saw it and really liked it. So naturally, I got her one too!

The tee shirt has a great blue shade

The tee shirt has a great blue shade, good material, fits right, and the applique looks neat. Well done GECKO

I really like the PJ bottoms.

I really like the PJ bottoms. I use them nightly and even at home during a relaxed weekend. Thanks GEKO.

I got a custom shurt and it came out so good!

I got a custom shurt and it came out so good! Fit was great, colors vibrant and printed nicely, fabric is breezy and comfortable. I will buy again!! Shipping isn’t "Amazon prime fast" but it’s custom made! Tracking was excellent.

I ordered from this company before and was happy

I ordered from this company before and was happy with it so came back to get another customized print made. I made a slight change after I’d sent it and they responded quickly and made the adjustment. Great communication!

I really like the shirt!

I really like the shirt! It's a great piece. I'm a bigger dude with big arms, and the shirt fits well everywhere except the sleeves! They're way too tight for some reason.

The quality of their product is fine

The quality of their product is fine, but the wait time was a bit longer than I anticipated, so I'm giving it 3 stars.

While over-all the product was good

While over-all the product was good, shipping left much to be desired. First attempt, the photo was not to the mock-up scale, which Geko Custom reached out on saying a replacement could be sent. In that same email, receipt in time for Father’s Day was guaranteed or a full refund would be made. The replacement could not be tracked and after multiple emails, it was determined to be “lost.” A second replacement was then sent, no issues other than arriving a week after Father’s Day, but when I reached back out for status on the refund, was told “Sorry that we do not provide a refund in this case. This is the third shipment that we sent out for your order.” Stand by your guarantee!

Ordered a pair of socks and

Ordered a pair of socks and got them. The sock quality? A+, no complaints there. But, oh boy, the picture I chose turned into a blob – couldn't even see the dog's face. It was a total blur. Called up customer service, and to my surprise, they were super helpful. Sorted me out with a return and a refund for the whole order. Props to their customer service game!

They never sent me anything!

They never sent me anything! I tried to reach out by email and text, but no reply. I ended up filing a credit card dispute. They say my rug was delivered, but the tracking shows it was only handed to the last delivery person.

Poor customer service and delivery issues

I ordered from Gecko Custom on May 7, 2025. I ordered a graduation banner for my house to display for my son’s high school graduation. When I placed the order, I was told my order would arrive between May 21 and June 1. His graduation is June 6, so this would have been plenty of time to display it. First of all, this company ships from China, but they don’t disclose that at any point in the ordering process. You don’t know until it ships. Then when it did ship, the tracking information was very vague, and my package wouldn’t move for days. When I inquired about it, I got what looked like automated responses about how sometimes tracking information takes time to update and my package would arrive in the standard shipping time of 17-22 business days and would be to me by June 5. That was quite different from what my delivery time frame was when I placed the order. Now my order appears to be lost in the mail, as nothing has happened with it since May 28, and it’s now June 6, the day of my son’s graduation. I ended up having to order another banner from a different company that I didn’t like as much as the one I ordered from Gecko, but I did that so at least I’d have one. And I’ve reached out to the company twice now for a refund, and they haven’t even responded to my emails. They had no problem responding before, but as soon as I emailed them questioning the legitimacy of their business and asking for my money back, they stopped responding. And they don’t have a phone number. You can only contact them through email, and the responses are very vague and generic. They never really address concerns specifically.

Run! Do not buy. . .

I ordered pajamas on 12/28/24 for my sister for her birthday. Almost a month later, she still hasn't received them. Gecko has essentially dismissed my concerns by "thanking" me for being patient. I asked for a price reduction and they have ignored me. I posted a review of my experience and they had it removed despite their claiming "At GeckoCustom We Fight Fake Reviews!" My review was honest and professional. Their refusal to post the truth was dishonest and unprofessional. I requested my money back but they have not responded. I have full confidence I'll need to file a claim through my credit card company. I checked back through their reviews (which I should have done before I placed my order in December) and multiple people have complained that their orders were exceedingly late. Do not buy from this company.

Frustrated - horrible customer service

I ordered a hoodie and pajama pants for my daughter for Christmas on November 25th. I received many emails thanking me for the purchase and when they were shipped. I received a notice that both these items were shipped on December 4th (same shipment) including a tracking number. When I received the package the only item in there was the hoodie (which was very nice) but no pajama pants. So I immediately put in a ticket letting them know I did not receive the pajama pants. So far I have put in 3 tickets looking for them and I have only received one response asking me to send a picture (of what I do not know since I never received it). It has been crickets since. I am so frustrated. I am hoping maybe putting in a review might get them to respond to a ticket. All I want is what I paid for.

Got scammed

I ordered from GeckoCustom because they guaranteed delivery before Mother’s Day. That promise convinced me to spend my money with them. Days later? No tracking number, no shipment, no actual accountability. Just vague excuses about the shipping carrier being “too busy.” Sounds like a scam to me. At this point, I genuinely feel like I got scammed. They took my money, made a time-sensitive promise, and completely ghosted on the follow-through. I had to reach out just to get a canned response. Don’t waste your time or your money with this company. If you’re ordering for a special occasion, do yourself a favor and go elsewhere. GeckoCustom is unreliable and unprofessional—and based on my experience, they absolutely cannot be trusted.

Incorrect order, no resolution offered

Despite receiving repeated confirmations of my requirements, my shirts were delivered incorrectly. When I asked for a corrected order the customer service rep said that it couldn’t be done because I had not pointed out the error an additional time during their proofing process. My notes had already been made in a prior communication but because of their system, which was not explained in any way, the mistake was printed anyway. The shirts were also of very low quality, and their company dealt with their error poorly. Avoid at all costs.

Extremely disappointed with the company's

Extremely disappointed with the company's product. The quality is subpar as it ripped after just one use. Discovering the damage while overseas, I reached out, only to learn about the limited 30-day warranty. The inconvenience of waiting for the item to be drop-shipped from China adds to the frustration. Unless you're willing to settle for a short-lived novelty and endure a lengthy delivery, it's wise to invest your money in a higher-quality alternative.

Never received order

My order from November 3, and out for delivery on November 19 has never arrived. I when I track the order with information given to me by Gecko, it has traveled. From Kalamazoo to Grand Rapids to Chicago and other locations in Illinois and back to Grand Rapids and Kalamazoo several times. At this time I do not expect my order to be delivered and will not order from them again.

Ordered some pants, got excited

Ordered some pants, got excited for that new clothes feeling, but bam! No email confirmation, and when you checked with the company, they're acting like your order never existed. But guess what did exist? The charge on your card. Talk about a head-scratcher! Had to go all detective and dispute it with the credit card company. Ugh, what a mess!

Where is my shirt?

I ordered a shirt on June 3rd, 2024. Gecko customs took the money out of my checking account immediately but I still have not Eben received a confirmation email regarding my order! I have submitted several tickets on this company's website and sent emails and they will not respond! This is a scam! I want my money back immediately!

SCAM. BEWARE. I wish

SCAM. BEWARE. I wish I had googled them before ordering. I ordered a customized shirt. They emailed me a proof of the shirt and it was exactly what I wanted. They shipped me some random, knock off Disney shirt. The only contact method they have is email and they don’t reply. I’m filing fraud with my bank. Also with BBB.

Terrible customer service

I placed my order a month ago. No contact or responses. I just received an email stating my order was on hold due to an email they sent about my order a month ago. I responded to there email over 30 days ago and they are just now getting around to responding to it. TERRIBLE CUSTOMER SERVICE

Horrible Company

Do not order from this store. I never recieved my order even though they said it would be here well in advance. I ordered cupcake toppers for my son's graduation party so it waS very important that I have them, but still don't. They do not return e-mails and there is noway to talk to someone.

Scam

Never received the 6 shirts I ordered one month ago. After getting the run around from customer service, I requested a refund. They refused and, instead, told me to purchase the shirts again at a discounted rate. I will never shop here again and urge you to think twice before you do!

1 star + "F" rating on BBB – Good luck getting anything in time for Christmas

WORST company and CHEAP tshirt material that tears after 6 months. GOOD LUCK GETTING ANYTHING IN TIME FOR XMAS (even if you order now) as it took 3 mo to order one tshirt last fall. They have 1 star rating on BBB and an F rating which tells you everything.

FO NOT BUY FROM THESE SCAM ARTISTS

DO NOT ORDER FROM THIS “COMPANY!” They take your money and they claim it’s been shipped and it never updated. Then they will never respond to your customer service inquiries about your package! ITS A SCAM!

Low quality- don’t waste your money!

I sent in my picture and they sent me a great proof so I assumed my product would look like it. I ended up with a grainy grey photo that looks horrible on a glass, don’t waste your money!

Wanted something unique for my

Wanted something unique for my son for Father’s Day and stumbled upon a Gecko Shirt Ad. The idea clicked instantly! Collected a bunch of adorable photos of his daughter and got them printed on a Hawaiian shirt. When it arrived yesterday, I was blown away by how fantastic it looked. My son hasn’t seen it yet, but I’m sure he'll love it. Funny thing, while on a cruise recently, I spotted four guys sporting Hawaiian shirts featuring photos of their wives. It was quite a sight! Chatted with them and discovered they got theirs from Gecko too. The shirts were just as charming as their wives. Honestly, such a perfect gift idea for anyone, no matter the age.