FanShield.com Reviews - 121

I had a good experience with Fanshield.

I had a good experience with Fanshield. I bought tickets a while back for a group of 5, spending over $600, and also got Fanshield protection. Unfortunately, we had to cancel our plans. I filed a claim on a Wednesday, submitted the required documents, and got a quick response asking for one more document. I sent it the same day. They said they'd get back to me in 5 days, but the next day, they emailed me saying I'd get a full refund. They explained the next steps in another email, which arrived right away. I chose Venmo and got my money within minutes. I was surprised at how smoothly it all went. No issues, no complaints.

I'm grateful for her outstanding support

I had the pleasure of working with Natasha throughout my refund process, and I must say she exceeded my expectations. Her level of expertise and professionalism is truly commendable, making the entire experience smooth and positive. In a world where exceptional customer service is increasingly rare, Natasha's assistance stood out. I wish that every company I deal with had more agents like her, as it would undoubtedly improve customer experiences across the board. Natasha's dedication and knowledge are truly praiseworthy, and I'm grateful for her outstanding support.

I strongly suggest the Enhanced Refund Protection Program

I strongly suggest the Enhanced Refund Protection Program from Fanshield for unforeseen needs to cancel a race registration. In my situation, I needed to back out of a Marathon due to health issues. The steps to ask for my refund were easy, and the form my doctor had to fill out was clear. Once I sent in the request, it got approved the same day, and I got to choose between PayPal or bank transfer. By the next morning, the funds were in my account. I could not have hoped for a more better experience.

Super speedy and incredibly simple!

Super speedy and incredibly simple! Sadly, bad weather kept me and my family from going to Six Flags. But FanShield gave me my refund fast. They need some info and they told me what’s needed in the email I got when I bought the protection plan. I checked this and I’m happy I did, because I gave all the info they needed right away and I think that’s why my refund was approved on the same day.

Super quick and so simple!

Super quick and so simple! Sadly, bad weather stopped my family and me from going to Six Flags. But FanShield got my refund back super fast. They do need some details, and they listed what was needed in the email I got with the protection plan. I checked this and made sure I gave all the needed info right away, and I believe that's why I got approved the same day.

Fanshield was really easy to use

Fanshield was really easy to use for this insurance and is definitely the most enjoyable experience I’ve had with ticket protection. The form was straightforward to fill out, and uploading the doctor's note was simple. My refund request went through, got approved, and was in my account within a few hours!

Great prices that stay true to their promise.

Great prices that stay true to their promise. My visit to KD was shortened because of an unexpected thunderstorm. I expected a partial refund since I spent some time there, but I received a full refund! The process was simple and clear without needing too much information.

I got tickets for Great America in Santa Clara,

I got tickets for Great America in Santa Clara, CA for my friend's birthday, but she got sick, so we had to delay. Fanshield asked for a doctor’s note proving she was sick. I sent the note at 9:11AM and got my money on Venmo at 10:32AM! That's great customer service!

This was easily one of the best experiances

This was easily one of the best experiances I’ve had with third-party vendors for claims. I’m often cautious about insurance due to previous bad experiences. Fanshield made the process clear and smooth. My claim was processed and refunded in under 36 hours. A+++

I had concerns that the process would be

I had concerns that the process would be complex and take ages to have my claim sorted, but it turned out to be simple and speedy. It was my first time using this type of insurance, but I would defintely choose this coverage again.

The way I got my refund was quite smooth.

The way I got my refund was quite smooth. They responded fast to my first request. I had to send a document again, which was simple. The time it took to get a reply was great. Very happy with the entire process.

I usually get insurance for stuff

I usually get insurance for stuff I buy, just in case, ya know? But this time, it actually came in handy. I couldn't make it to an event due to some health problems, but luckily, I had coverage for my tickets.

Considering the nature of our claim

Considering the nature of our claim (a family loss), FanShield's understanding and respect for the matter were FANTASTIC! The claim was managed quicker and more efficiently than I could have hoped.

Submitting a claim was super easy

Submitting a claim was super easy and quick. I was really happy with how fast I got reimbursed after sending in my paperwork. The coverage and company were impressive.

This company ain't the easiest to deal with at first

This company ain't the easiest to deal with at first, but once ya get through it, gettin' yer refund is speedy, and they pay up fast.

It waz such a breeze n' quick

It waz such a breeze n' quick process. I waz not expectin' it to be so easy, but it waz truly such a smooth process. Thanks.

Fan shield processed my claim in a day.

Fan shield processed my claim in a day. Fast and efficient. i will definetly use FS again. Very happy with the service.

The ordeal of dealing with fanshield

The ordeal of dealing with fanshield after our car wreck was quite simple and prompt. I really liked how easy it was.

My refund request was handled fast

My refund request was handled fast and communication was good. I appreciate the great customer service.

I was pleased with how fast my

I was pleased with how fast my claim got approved. It would be better if the help section mentioned the form for doctors. I didn't see it until I filed the claim. I searched before and only found "doctors's note". So, I got my doctor to write a note, which luckily got approved, but if I knew about the form, I'd have sent it instead.

website/form was really easy to use

The website/form was really easy to use and I had no trouble uploading my documents. Getting my refund was super fast too. I'll definitely use this insurance company again.

The procedure was really easy and clear-cut and only

The procedure was really easy and clear-cut and only took a moment to pick the right options and to upload my papers. Refund came on the same day. Thanks a lot!

Fan sshield got my claim done in a day.

Fan sshield got my claim done in a day. Fast and effective. I'll for sure use FS again. Very happy with the service.

There are lot of emails for refund

There are lot of emails for refund. We want refund like how we paid. Paypal and Venmo seem like scam.

First, they returned part of my money.

First, they returned part of my money. Not the full amount and I asked why but got no reply. Then I made one last request on the same day for the same event they already paid, and they emailed me saying sorry, it’s not valid? What? It’s not a total scam but kinda feels like one. Better to keep your money.

Make sure to carefully review all the

Make sure to carefully review all the details in the fine print before making a purchase, especially if your tickets are on the pricier side. My partner and I bought tickets, but unfortunately, we couldn't attend due to a positive COVID test. It was disappointing that the company wouldn't accept an at-home positive test and insisted on a doctor's note. Fortunately, our situation didn't require urgent medical attention, but obtaining a note on a Saturday afternoon would have cost us a substantial amount. The reimbursement of only $90 for tickets worth hundreds seemed inadequate. Moreover, the insistence on a doctor's note raised concerns about unnecessary exposure to other patients and healthcare workers. Admittedly, I overlooked the fine print, a mistake I own up to. In hindsight, I regret not checking reviews before making the purchase. Had I done so, I might have reconsidered buying from this company. Despite feeling unwell, I could have sold my e-tickets on the day of the event, avoiding the hassle and disappointment.

When signing up for a marathon, the

When signing up for a marathon, the option to purchase insurance was presented to cover unforeseen circumstances before or on race day. Recently, I sustained an injury during my training for the marathon. Upon informing the company through their website, they requested documentation from a doctor or physician to process a refund. The challenge lies in the fact that my injury doesn't necessitate a doctor's visit and may take a couple of weeks to recover. However, once healed, I won't be adequately prepared for the marathon due to a lack of training, posing a risk of re-injury. While acknowledging my own oversight in planning, it seems reasonable to expect a refund given the injury. The requirement to obtain a doctor's note adds an additional financial burden, raising concerns about the company's approach. This policy may give the impression of a profit-driven organization, making it appear as though they are more focused on retaining funds than accommodating genuine issues, even with valid proof.

Had an absolutely awful experience

Had an absolutely awful experience with the insurance plan for a family trip to Six Flags. We purchased the insurance to protect against unpredictable weather, but when we learned about bad and rainy weather, Six Flags informed us that, due to the insurance, we couldn't change our tickets or get a refund; we had to go through the insurance process. After opening a claim, the response we received stated that coverage only applied if severe weather conditions made it impossible for us to attend the event. However, this definition didn't include scenarios like heavy snowfall, ice on roads, or abnormally heavy rain unless authorities closed roads. Essentially, unless roads were closed, we were forced to attend the event despite having purchased insurance, leaving us at a full loss. We could have easily changed the dates, but because of the insurance, our plans were disrupted.

I submitted a claim that I’m sure will be rejected.

I submitted a claim that I’m sure will be rejected. It's really wrong to ask customers to send highly private documents to get a refund for a service they can't use anymore. What’s with this corporate greed? When I opted for the extra ticket insurance, there was no clear info on what was needed to get a refund until after I paid. The fact that a $250 refund seems to be a big deal for this company is ridiculous. Once more, it shows corporate greed. No company should impose these kinds of terms on customers, because life happens! I would suggest avoiding this service and just accepting the loss as it’s not worth it. Such a horrible practice.

Disappointed with Fan-Shield's inflexible

Disappointed with Fan-Shield's inflexible response during a family crisis. My wife and I faced an urgent situation when my father's cancer diagnosis emerged while we were on a Nashville trip. Despite promptly informing Fan-Shield about our cancellation due to this family emergency, they insisted on specific documentation from my dad's physician, rejecting our plea. The heartless stance became evident when, despite providing text messages and an obituary after my father's passing, they remained unmoved. Fan-Shield's rigid policies make them an unsuitable choice for anyone facing unforeseen, non-same-day emergencies.