If you ever face issues with tickets
If you ever face issues with tickets and get in touch with Jacob in Fulfillment, you’re in good hands. We were supposed to attend one of the Eras Tour concerts, but our tickets weren’t sent to us on time as promised. I reached out through their help ticket and email. Lotesha assisted me and then passed the issue to Jacob. Jacob called from a New York number. At first, we were skeptical, thinking it was a scam. He assured us that once the ticket is on his desk, it’s priority to fix the issue. He not only helped us get a new ticket but also upgraded it without extra charges. He stayed on the phone until everything was in our account and even gave us the customer service number to call and ask for him directly. His team member confirmed, “Yes, Jacob in fulfillment.” Incredible. I won’t consider any other company for tickets again.
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