Dutch.com Reviews - 229

Terrible experience ever!

So, let me tell you about my recent experience with the pharmacy. I tried moving my prescription over, but apparently, there’s this $5 fee that can't just be paid by itself. It has to be paired with buying something. I tried chatting and emailing to figure out how to pay the fee alone, but got no response. It felt like I was completely ignored. In the end, I had to buy something because my pet was running out of food. After I placed the order, I got feedback quickly, but it was only about the order, nothing about the fee. It's frustrating when customer service just doesn’t seem to care about the actual issue.

Had a Zoom call with

Had a Zoom call with Greta Goranova for my dog Marley at 4:10 PM on 10/9/24. Logged on right on time, but Greta immediately said we only had 5 minutes because "I was late." Not true. I had asked her to review Marley's file beforehand, but she clearly hadn't. Tried to quickly explain Marley's situation—he finished a course of meds a couple of weeks ago, and I wanted to know if his eye issues were just due to aging. Showed Marley on the camera, but Greta snapped that she couldn’t assess with me moving the camera around. Felt like she was more interested in arguing than helping. Very frustrating experience.

What a mess.

Man, what a mess. I tried out this vet service and had a virtual appointment with the vet, which was okay. But then, when it was time to pay for the meds, their website just wouldn't let me. I kept trying, but no luck. Felt like a scam, honestly. I reached out to complain and they only gave me back half my money. Seriously? Their customer service was awful, just no help at all. If you're thinking about trying them, don't. Go find a vet who actually knows what they're doing and won't rip you off. I'm sharing my bad experience everywhere so others know to stay away from them. Save yourself the headache.

I went to get flea

I went to get flea meds for my cat and felt completely rushed. The vet only spends 10 minutes with you, which isn't enough to cover anything substantial. Plus, I got disconnected during the call. They won't even send you a prescription; they insist on transferring it, which takes 2-5 days. This pushes you to order directly through them, and they’re pricier than Petco. Petco offers up to a 30% discount on recurring orders, but you get no such deal here. You can't message the vet back, and there's no real customer service on weekends, just basic operators. Honestly, it felt like a total waste of money.

Ugh, what a mess!

Ugh, what a mess! I was lured in by the promise of weekend appointments, but ended up waiting till Wednesday for a slot. My dog had an eye infection, and instead of something new, the online vet suggested the same treatment I was already using. Frustratingly, the antibiotics they prescribed took almost two weeks to arrive, and by then, my dog's eye was already better. Now, I'm stuck in a loop trying to cancel my account, and it's like shouting into a void. No response at all. It's really disappointing, and I wish I'd stuck with my regular vet. Seriously, save your money and avoid the hassle!

I had a pretty rough

I had a pretty rough time with this online vet service. So, I paid upfront, thinking it would be smooth sailing from there. Tried joining the Zoom call a few minutes early, but I hit a snag. While I was busy trying to sort it out, I got hit with a no-show fee by 5:01. I mean, come on! I was there, just struggling with tech issues. Reached out to customer service, but it felt like they weren't in much of a hurry to help. Felt more like dealing with a bureaucratic mess than getting help for my pet. Not gonna lie, it left a bad taste in my mouth. Definitely not what I expected or needed.

I signed up to get

I signed up to get some help for my dog, but within minutes I realized they couldn't provide the care he needed. I had paid for a whole year upfront, so I tried to cancel right away. They wouldn't give me a refund, which feels really unethical. It's frustrating because they could have just charged me for a month, but instead, they took $130 for nothing. I’m definitely going to dispute this with my bank. This experience was really disappointing and I wouldn't recommend their services to anyone looking for pet care. They just take your money without delivering any real help.

I was excited at first

I was excited at first when they quickly set me up with a telehealth vet appointment. But things went downhill fast. The vet didn’t focus on my main concern, which was my dog’s scabbing and flaking skin. Instead, they kept insisting it was allergies, which wasn't the issue at all. They ended up prescribing some medicine that did nothing. Plus, I ordered a topical cream with extra payment for next-day delivery, and it didn’t show up on time. When I reached out to customer support about a shipping refund, I got no response. Really disappointed with the whole experience.

Man, where do I even

Man, where do I even begin? I signed up, did the vet thing, that was smooth. But then I ordered my pet’s meds, and they said it would ship in 1-2 business days. Four days later, still no sign of it. Customer service? Forget it. They’re completely unhelpful. Tried getting in touch, booked a phone call, and guess what? They never called back. It's been a total nightmare and I’m still waiting on those meds. Seriously, I have no clue what I'm paying for anymore. It's frustrating beyond belief. Can't recommend this place at all. One of the worst experiences I've ever had.

Not impressed at all

Had an appointment set up via Zoom, and they made it clear that if I canceled last minute, I’d be hit with a $25 charge. On the day, my wife and I were all ready and waiting, but no call came. Instead, we got an email saying they had to cancel. I reached out to ask if I'd get a $25 credit since they canceled on us, but they said the charge only applies to customers. Honestly, it feels like they don't respect our time. They can cancel whenever they want, but if we do, we’re penalized. It's frustrating and feels like a one-sided deal. Not impressed at all.

My partner and I had

My partner and I had a rough go with this online pet service. First time we ordered Revolution for our cat, they claimed it was delivered, but we never saw it. Had to get a refund and bought it elsewhere. We thought we'd try them again, figuring maybe it was a fluke. Big mistake. Ordered meds, paid extra for quick delivery, and still nothing. We kept contacting customer service, but it was useless. Eventually, we had to report them to the Better Business Bureau just to get our $86 back. Honestly, it was such a hassle and waste of time. Never again.

I used Dutch.com to

I used Dutch.com to consult with a veterinarian, and she was amazing! Super helpful and knowledgeable. But everything went downhill from there. Their Rx management and ordering system were a mess. I had to reach out to customer service three times just to get a refill on my pet’s prescription. Instead of fixing the problem, they set up a recurring subscription without asking me. Then they charged me a ridiculous amount and shipped an order I never approved. It felt like they were just trying to rip me off. So frustrating and disappointing.

Definitely not worth the hassle

I tried to get in touch with customer service for hours, but no one ever answered the phone. Then, I sent an email and got an automatic reply saying I’d hear back within 4 hours. Well, 12 hours later, still nothing. So, I tried texting through the app and was told someone would get back to me in 15 minutes. Guess what? It took 90 minutes, and still no response. We've been paying them a monthly fee for years, but this level of service is just not acceptable anymore. We decided to cancel our subscription. Definitely not worth the hassle.

Alright, so here's the deal.

Alright, so here's the deal. I chatted with a super friendly vet about getting antibiotics for my dog's eye. Everything seemed cool, the vet was on board. But then, out of nowhere, I get a message from the help desk saying the pharmacy might not approve it without a prescription. Instead, they decided to send me Credilio, which is a flea medication. Seriously, what? I’m baffled. I'm giving them one more shot to explain this mess, but honestly, it feels like a scam. I had high hopes for this service, but now I'm just disappointed.

Getting an appointment was a

Getting an appointment was a breeze, but good luck if you need customer support after that. I've been trying to reach out for a physical copy of my pet's prescription, and it's just been crickets on their end. No responses, nothing. They won't give you the prescription directly; you're stuck ordering through them and waiting for delivery. It's like they do this on purpose to cut costs and make more money, which feels really shady. If your pet needs regular medical attention, I'd say steer clear of this company.

You won't believe what happened

You won't believe what happened with my pet's meds. They sent them to a completely wrong address, in a different city no less. It was such a mess. Had to reorder and pay all over again to get them sent to the right place. And get this, even after all that, it's been over a month, and still nothing. The worst part? I've been stuck talking to a chat bot this whole time. Not a single real person to help sort things out. It's been so frustrating trying to get this resolved. I just want my pet's meds already!

I've been to this place

I've been to this place three times now. The first time, they convinced me to buy an expensive urine test kit for my dog. I sent the kit in, but both follow-up appointments to discuss the results were a no-show. It's really frustrating. I've tried to contact them to find out what’s going on, but no luck. You have to message customer support and then wait forever just to get a generic reply that doesn't help at all. It's a waste of time and money. Seriously, don't bother with this service.

Honestly, this was a nightmare.

Honestly, this was a nightmare. I planned my whole day around my dog's vet appointment, only for the vet to not show up on the zoom call. It was such a waste of time and I didn't get the help my dog needed. I tried everything to reach them—texted their care number, emailed, even tried the customer service chat. No one bothered to reply. It was super frustrating and felt like they just didn't care. I’m so disappointed and now I have to find another vet. Total letdown.

I had a rough time

I had a rough time with this company. First off, there's no customer-service number, which was super frustrating. I needed a prescription for my pet's ear infection, and while the vet consultation got me that, it wasn't a great experience. What really bothered me was they started sending me a new bottle of ear wash every month without asking. I didn't need that, and canceling it was a hassle. Definitely not recommending them to anyone.