Bravofly.com Reviews - 18

Appalling customer service experience!

Appalling customer service experience! I urgently booked a ticket for a staff member to visit her dying son, but made a date mistake amidst chaos. After a painstaking hour locating their English phone number from New Zealand, they promised to investigate but never followed up. Now, forced to rebook at triple the cost, this company's actions are heartless.

Yesterday I received notifications about

Yesterday I received notifications about a change in my flight schedule. One came from Bravofly and the other from the airline itself, both offering different alternatives. I reached out to Lastminute (the parent company of Bravofly) by phone, no hold time, great support, and then I got an invitation in Norwegian through the chat, which was also a good and clear chat. I'm happy with the service.

The hotel provides a neat and tidy space

The hotel provides a neat and tidy space with kind and supportive staff. It has a wonderful location and a saltwater pool that gets cleaned every day. The breakfast is tasty, fresh, and offers a mix of different foods. A great pick for a nice stay!

The company is really good.

The company is really good. The service from Agent Shilpi was excellent. She's a star. If there are more agents like her, customers would be very happy.

You can see what’s coming, just open the app and you’ll find out

You can see what’s coming, just open the app and you’ll find out. I just don’t get why it’s so hard to switch from GBP to other currencies in the app.

Everything's going pretty well,

Everything's going pretty well, except for one hiccup. I wanted to select my seats, but they told me it would take 3 days. I checked the available seats myself and pointed out that they were available right now. I'm worried that if it takes that long, I might miss out on the seats I want. That's the only thing that's not quite up to par.

I scheduled a flight, but it got canceled.

I scheduled a flight, but it got canceled. They suggested another flight, but it didn't work for me. Then they proposed another, but it still didn't give me enough time for my connecting flight. I asked for my money back. They said they could give me a travel credit, but if I wanted a refund, they'd charge me $57 as a handling fee. That doesn't seem fair because they couldn't find me a suitable flight after canceling the original one. Now they expect me to pay for their mistakes. I'd advise avoiding this booking site. :( Still no solution yet.

This company is a complete disappointment.

This company is a complete disappointment. I strongly advise against using their services for booking tickets. My flight was abruptly canceled at the last minute, and dealing with their customer support only added to the frustration. They provided careless responses and failed to rebook my flight. Instead of a proper refund, they issued a voucher without my consent. Attempts to address the issue with them were met with more unhelpful answers. They even suggested redeeming the voucher through another dubious agency. This company's practices are highly questionable, and my experience has been nothing short of a nightmare. Consider other options to avoid such hassles.

I will never book

I will never book a flight using them ever again. Service has been abysmal. I've been back and forth on phone and chat over 7 teams, and each time either receive no information or the incorrect information. I'm asking simple quesitons like how to add a carry on bag and the price, and am getting emails saying how much adding a checked bag is. Then getting no emails. Then getting emails saying a carry on bag will be 179EUR. What a joke. My issue is still not resolved, and I'm now on chat again being told "rest assured, we will send the requested info" and they refuse to help or escalate my inquiry. Very terrible.

Second time using this app and yet

Second time using this app and yet again faced an issue. Purchased a regular ticket, but the system automatically selected the full-flex option without displaying the actual cost. After entering my card details for a 700-something payment, including card charges, I was charged 780 for a full-flex ticket. I didn't intentionally choose that option, making it frustrating for the second time. The app's functionality needs improvement.

I made a reservation for a

I made a reservation for a Jan 2023 flight to Morocco with Iberia through this company. Unfortunately, they canceled my flight without prior notice, leaving me scrambling to purchase a new ticket at a significantly higher cost. Dealing with their attempts to avoid refunding my money, such as offering vouchers, has been a frustrating experience. Caution is advised when considering this company for travel arrangements.

I had a flight booked with this company

I had a flight booked with this company nearly two years ago, disrupted by the Ukrainian war. Attempted to switch to another flight, but they couldn't find a suitable alternative. Opted for a refund, and the waiting game began. Numerous messages to customer service yielded the same response - they're waiting for the airline's reply with no resolution in sight.

TOTAL RIP-OFF SITE.

TOTAL RIP-OFF SITE. Me and my buddy got fooled by bogus flights and a place to stay. Got to the airport, and surprise, surprise, the tickets weren't legit. They grabbed our cash, and no refund ever showed up. A downright unlawful scam.

Amikor a Bravofly-on keresztül foglaltam a jegyemet

Amikor a Bravofly-on keresztül foglaltam a jegyemet, láttam, hogy sok vélemény negatív, ami miatt nagyon aggódtam, hogy esetleg átverés áldozata leszek. De amikor kapcsolatba léptem velük a chat-en, megnyugtattak, hogy nincs ok az aggodalomra, főleg Farooq segített nekem nagyon. Később, egy súlyos helyzet miatt az országomban, a repterek bezártak és a légitársaság törölte a jegyemet. Akkor is a Bravofly támogatott és megtalálták nekem a következő elérhető jegyet ugyanazon az áron. Szóval elmondhatom, hogy a tapasztalatom a Bravofly-val nagyon jó volt, és ha lehetne több mint 5 csillagot adni, azt adnám.

A Bravofly online csapata nagyon segítőkész volt, főleg

A Bravofly online csapata nagyon segítőkész volt, főleg Farouq, aki gyorsan megtalálta a problémám okát és hamar megoldotta! Általában nem szeretem a segélyvonalakat, de ez volt az egyik legjobb tapasztalatom eddig! Nagyon jol dolgoztak, tőlem maximális pont jár nekik!!!!

Beszéltem az ügynök Vinayakkal.

Beszéltem az ügynök Vinayakkal. Nagyon profi volt, pontos tájékoztatást adott, és megoldotta a problémát anélkül, hogy ide-oda küldözgetett volna.

Muszáj voltam fél nappal az utazásom előtt módosítani a jegyemet

Muszáj voltam fél nappal az utazásom előtt módosítani a jegyemet, és az Online Chat segítség egy igazi személy volt, aki nagyon hatékony volt.

Erőszakos marketing, félrevezető felület!

Fieteskor a kártyaadatok megadása utan utolsó lehetőségként mégegyszer felkínálja a Fullflex szolgáltatást. Azok után, hogy már nem kértem. Az elfogadás nagy színes továbblépés kinézetű felület, míg a nem kérem egy szürke apróbb betűs jellegtelennek látszó felület. Természetesen mindent mindig el kell olvasni. De itt vérlázító a tisztán látszó figyelmetlenségre apelláló, átverő, rossz indulatú, csaló, nyerészkedő alattomosan tàlalt szándék! "Gratulálok" a informatikusnak, de főleg a gazdáinak! A repülős társaságoknak pedig el kellene gondolkodni azon, hogy a legjobb szándékú szolgáltatási ajánlatuk is visszüthet rájuk hosszabb távon, még akkor is, ha ebből a rosszhiszemű ügyletből ők is pluszban profitálnak!