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AXS.com Reviews - 6

5.0

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AXS.com is 3 out of 26 best companies in Tickets on RealReviews.io

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Summary

AXS.com has a 5 - star rating from 6 reviews, indicating a high level of customer satisfaction!

  • 5 stars

    100%

    6 reviews

    6 reviews

  • 4 stars

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  • 3 stars

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  • 2 stars

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  • C

    Christina

    1 reviews

    United States

    The agent was able to assist me with a complex

    The agent was able to assist me with a complex ticket problem. However, I do wish it was more obvious where the live chat button is located in the app. I spent quite a bit of time searching and going through a lot of automated questions that didn’t really help with my issue. If there are no options to resolve your problem, it would be helpful if a message popped up asking, “do you need an agent?”. Instead, it just reset everything, and I got quite annoyed.

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  • D

    Donna J

    1 reviews

    Great Customer Service!

    Kevin was fast & effective to answer my questions. Our tickets weren't showing in the axs app and the event is just two days away. He was able to tell me to turn off wifi and the tickets appeared. Big relief to this worried Momma. It's a special event for my daughter and I. Thank you!

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  • k

    kay

    1 reviews

    It was nice to talk with an actual person

    It was nice to talk with an actual person and engage on this issue! Much more helpful than submitting a ticket where I couldn't get any updates. Tarah was really patient and helpful and managed to fix the issue quickly too.

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  • A

    Anonymous

    1 reviews

    Triana G at AXS USA was great!

    Triana G at AXS USA was great! I had another agent before her, Cody E at AXS USA. He was very curt, unkind, and too quick. Triana G fixed my problem in 5 minutes by taking a few more seconds to clarify things.

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  • S

    Sarah

    1 reviews

    United States

    I attempted multiple times to fix

    I attempted multiple times to fix my account email to the right one, and only Sarahi V. managed to assist me! Thanks a lot, Sarahi V!!!

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  • s

    sonia

    1 reviews

    She made things easy.

    Tarah was super helpful with my problem from SeatGeek. They couldn't help, but Tarah was amazing! She made things easy.

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Rating on other websites

  • Trustpilot

    4.5

  • Better Business Bureau

    4.2

  • Glassdoor

    3.5

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Reviews with responses attract 🔥59% more returning customers and 🔥20% more first-time customers
Category:

Tickets

Each brand on RealReviews.io belongs to a specific category, where it holds a position in the top rankings. The ranking is determined by various factors, such as the overall rating on the site, the number of reviews, the business's activity in managing reviews, engagement with customers, and more.

AXS.com is 3 out of 26 best companies in Tickets on RealReviews.io

About AXS.com

AXS operates as a global ticketing platform that provides advanced ticketing, marketing, and data technology services. The platform is utilized by over 500 premier venues, sports teams, and event organizers worldwide, including prominent locations and events such as Red Rocks Amphitheatre and Coachella. AXS supports both primary and secondary ticket markets, enhancing the sales process with integrated technology and analytics. This allows partners to effectively target and price tickets for the appropriate audience. The platform serves clients of varying sizes and types, from small music clubs to major sporting championships.

Key Details:

  • Location: The company is headquartered in Los Angeles, California, OH, United States.
  • Founders: AXS.com was founded by Constance Raymond, Jean-Francoys Brousseau.
  • Foundation Date: The company was established in the year 2011.

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