Airbnb Reviews - 318

I booked a room in

I booked a room in a shared flat, and things went downhill fast. Three strangers entered the room without a heads up, which was super unsettling. I reached out to customer service, who seemed to just follow a script, not really listening. They dragged it out for days, making me repeat my story to different people. In the end, they sided with the host without giving me a clear reason. It's baffling since their terms say unauthorized entry isn't allowed. I ended up leaving the place early, losing money, and they didn’t help at all. Felt like I was totally unprotected. This has been the last straw for me with them—I've had issues before, but this was the worst. Never again.

I booked a 6-day stay

I booked a 6-day stay for a family emergency and had been driving for hours when I got a voicemail saying my booking was canceled. When I called back, the host blamed me, claiming they'd sent messages and called multiple times, which they hadn't. I tried rebooking through Airbnb while in the car, but it wouldn't go through because the host hadn't officially canceled. Frustrated, I called customer service, which connected me to a rep in India who was hard to understand. After endless holds and explaining my situation, they said they needed to confirm with the original host. Furious, I lost my cool and now have a warning from Airbnb. Their system and support were a mess.

We stayed at a house

We stayed at a house in Mauritius hosted by Amelie and it was a total disaster. The place was filthy – dirty pool, broken dishwasher, the whole house smelled, and even the toaster didn’t work. It was one thing after another. Then, she tried to charge us £40 for supposedly leaving makeup on a cheap pillowcase and sheet, even though cleaning was supposed to be included. The worst part? The dirty pool gave us folliculitis, and Airbnb allowed her to delete our honest review while she left a negative one on our profile. She even got a friend to leave a fake review! Airbnb didn’t seem to care. This whole experience was a nightmare. Booking.com is definitely the way to go.

Staying at the Yorkshire house

Staying at the Yorkshire house was quite an experience. We noticed pests during our visit, and the owner shockingly suggested she could fumigate while we were still there, including kids and a pregnant woman! It was alarming to hear she knew about the issue beforehand, making us wonder if she had fumigated just before our arrival. When we voiced our concerns, she warned us against leaving a negative review. It felt like our relaxing getaway was more of a gamble than a retreat. Now, the property is up for sale, and honestly, it seems like both the owner and the house need a fresh start. Be cautious if you choose to stay, as you never truly know what you're walking into.

Terrible exp.

I've had a terrible experience with Airbnb as a host. I booked a tenant for 2.5 months, but after just 5 days, she wanted to leave because of her psychological issues. She claimed the loft bedroom window faced the inside of the apartment instead of the street, which is normal for lofts. Then she complained about noise, but no noise levels were measured. Airbnb ignored their Long-Term Strict Cancellation Policy and refunded her without any penalty, even though I didn't agree to cancel. Their customer support was useless. The Long-Term Strict Cancellation Policy means nothing. For long-term rentals, you’re better off using furnishedfinder and setting up a proper lease.

Frustrating time ever

I recently had a frustrating experience with a rental property on Airbnb. The host left a review about my stay that wasn't accurate at all. I've spent nearly a week trying to get it taken down, but no luck. Even with screenshots of my chats with the host as proof, Airbnb isn't budging. They only have a few reasons to remove reviews, and apparently, misleading info isn't one of them. It's been tough finding someone at Airbnb who actually knows how to help. When I asked for an explanation about why my request was denied, I was told I couldn't speak to anyone from the team. It feels pretty shady to me, and I'm done using Airbnb. Hotels are just easier and more reliable.

Spent a night in Nashville,

Spent a night in Nashville, and boy, it was a mess! The place was far dirtier than it first looked and there was no way I could sleep. I cut my trip short because of it and managed to snag a partial refund after complaining. But the drama didn’t stop there. The host went on to claim I was just trying to score a freebie, all because I ran a half marathon solo instead of with my group. Ridiculous, right? I had planned for two nights, but this place was a bust. Airbnb, unfortunately, sided with the host, citing 'differences of opinion.' It's frustrating when your complaints are brushed off like this. I’m done with their service. They’re not getting my business anymore!

The most frustrating experience ever

I had the most frustrating experience with Airbnb recently. Living next to an Airbnb rental, I endured noisy guests having parties twice in just a few weeks. Trying to get help from Airbnb was a nightmare. Their support team barely speaks English, making it impossible to communicate effectively. I had to reach out to the host myself to deal with the obnoxious guests. The noise was unbearable, with screaming, shouting, swearing, and blaring music from 1:30 AM till noon! Airbnb's customer service was no help at all, sending nonsensical messages. If you’re in a similar situation, skip Airbnb support and contact the host directly. Airbnb, you seriously need to improve!

I had a pretty rough

I had a pretty rough experience recently trying to book a holiday stay through Airbnb. I used their app to ask some questions about a place we liked, but never got a reply, even though the listing said responses come within an hour. Really annoying. On top of that, I found out Airbnb adds a huge extra fee to the rental price. They said we got a £190 discount, but they sneakily added about £200 as a service fee. Felt like a rip-off. We ended up booking with another provider instead. Their fee for the same two-week stay was just £49, way better than Airbnb's £200. With so many other good options out there, it's hard to see why anyone would stick with Airbnb.

Frustrating support

I recently had a frustrating encounter with Airbnb's support. I reached out for help, expecting some guidance, but it felt like talking to a wall. The agents seemed to just nod along, saying "yes sir" without actually understanding my issue. It was like they were reading from a script, totally disconnected from the conversation. Their English was broken and it made communication even more challenging. I wondered if they actually received any training or if they were just thrown into the deep end. It was like they were there just to tick a box, not to actually assist anyone. I left the conversation feeling more confused than before, which was really disappointing.

Booked a family getaway, thought

Booked a family getaway, thought everything was set. Made a partial payment with my credit card, but then I lost it. Updated my account with the new card and gave them a heads-up. Needed to tweak our booking, but the system was still stuck on the old card. Reached out to the host who kindly sent a change request, but couldn’t accept it because of the old card issue. Called support, and they asked for it in writing. So, I wrote. Then they wanted something from the host in writing. And then, out of nowhere, they demanded full payment, even though it wasn’t due yet. Honestly, dealing with them was beyond frustrating. Their system is just a mess. Wouldn't recommend.

Horrible experience ever

Last week, I had a bit of a nightmare with Airbnb. Just days before my vacation, they canceled my reservation because the host wasn't following their rules. They promised a 15% coupon, which I managed to bump up to 20%, about $500. But here's where it gets tricky: while scrambling to find a new spot, I stumbled upon a suitable listing and booked it on the spot. When I reached out to Airbnb support about the coupon, they played me. They said I’d only get $300, despite earlier promises. No explanation, just a flat refusal. This flip-flopping left a bitter taste. I’ve always loved Airbnb, but this experience? It’s pushing me to look elsewhere for my future travels.

I've been hosting on Airbnb

I've been hosting on Airbnb for quite a while now, and it's been mostly great, but recently I've hit some rough patches with their review system. Imagine getting slammed with 1-star reviews from guests who never even stayed at your place. It's happened a few times now—once because Airbnb canceled the reservation for safety reasons and another time when a guest missed their flight. No fault of mine, yet those reviews stick like glue, pulling down my ratings. Airbnb's support? Not much help there. They seem to miss the point entirely, leaving hosts like me hanging without any real protection. It's frustrating and makes me wonder if they really have hosts' backs.

I had a terrible experience

I recently had a terrible experience with Airbnb. We informed a guest that she couldn't extend her stay because the house was being sold. She then told Airbnb that we canceled the booking, which wasn't true. When Airbnb asked why, we said it was a personal matter. They kept pushing, so we finally said the owner had passed away from cancer. Instead of showing any sympathy, they responded with complete indifference. It's shocking how little they care about such serious matters. They need to rethink their customer service. The ambassador's name was Princess, and her attitude was just awful. I seriously think she should be fired for her disrespectful behavior.

I've been a loyal Airbnb

I've been a loyal Airbnb user for over a decade, but I'm seriously considering saying goodbye for good. It's become clear that Airbnb always takes the host's side. They ask for evidence and then find every excuse not to help guests. One time, the place had broken amenities, but I reported it after 72 hours and got nothing. Another host promised a full refund past the cancellation policy but then backed out, and Airbnb did zilch. Their support seems to be based in the Philippines, and the agents are so robotic and unhelpful. It's frustrating and disappointing. I honestly hope a new company comes in and does a better job. Airbnb needs to step up or step out.

I recently had a frustrating

I recently had a frustrating experience with Airbnb's customer service. First off, their representatives seemed to lack basic knowledge about their own policies. It felt like they were making up rules as they went along. The language barrier was another issue; their English was so poor that it was hard to understand them. On top of that, they were extremely critical and never offered any real assistance. Every decision they made seemed unfair and biased. It was clear that these reps, likely based in the Philippines or India, were not following any standard guidelines. Overall, Airbnb's customer service is a mess, and it's really hurting their reputation.

It felt super unfair and just wrong

So, my friends and I had this awful experience with Airbnb recently. We had booked an apartment, but the owner canceled on us at the last minute, like late at night. We were stranded with no place to go, so we called Airbnb for help. Their response? They told us to find a hotel instead. But here's the kicker – we needed three rooms, which cost way more than the apartment we originally booked. Airbnb said they’d penalize the apartment owner $50, but they didn’t offer us any of that money to cover our unexpected expenses. It felt super unfair and just wrong. After this mess, we decided to stop using Airbnb. There are other options out there, thankfully.

I had a pretty rough

I had a pretty rough experience with this one Airbnb spot I found. Originally saw it on Airbnb but ended up booking through another site because it was cheaper. Big mistake! My kid found a bag of drugs in the toy area—absolutely terrifying. The host just shrugged it off, saying it's happened before. Seriously? They even claimed they cleaned the place themselves. Plus, the patio was swarming with wasps, and the bathroom and kitchen were full of ants. The railings and steps were in such bad shape, they were practically falling apart. I tried to get Airbnb to pay attention, showed them videos and photos, but they just brushed it off. Totally unacceptable.

I used to be an

I used to be an Airbnb host, but lately, things have been going downhill. Each new rule feels like another chain, and it’s clear hosts are jumping ship. The support? It's just not there for hosts. Imagine dealing with guest issues, even fraudulent ones, and always hearing how the guest is right. It’s frustrating. I’ve started pulling my listings and honestly, it feels liberating. There's a sense of freedom now that I didn’t have before. Based on my experience, trusting Airbnb seems like a mistake. How do you even rate something zero stars? It's disappointing, really. I wish Airbnb would listen to the hosts more; it’s us who make their platform thrive.

Really unsettling experience

I had a really unsettling experience with Airbnb recently. My daughter found a hidden camera in her rental and was obviously freaked out. We reported it, expecting Airbnb to step in and help, maybe move her to a safer spot, but they just didn’t. It was like talking to a wall. To make matters worse, the place was filthy, with dirt and rat droppings, which was disgusting. We hoped Airbnb would handle it, but nope, nothing. And then, get this, the host left a negative review about my daughter, even though she was just trying to address these serious issues. It felt really unfair and honestly, I’m looking at other options now, like VRBO, for future stays.

Airbnb’s Policies Need a Human Touch

So, I goofed up and booked the wrong place on Airbnb. Realized my mistake in no time and canceled it within 15 minutes. Thought I’d get my money back since I didn’t mess up anyone’s plans. But nope, Airbnb stuck to the host’s strict policy and wouldn't refund me. I mean, I get it, rules are rules, but come on, it was an honest mistake! I tried reaching out to customer service, expecting a bit of understanding or at least a human touch. Instead, I got a cold, scripted reply. As someone who’s used Airbnb for ages, this whole experience left me feeling let down. Seriously, Airbnb, a bit of flexibility could go a long way in keeping loyal customers happy.

I booked a long-term stay

I booked a long-term stay on Airbnb and it turned into a nightmare. The host lied about the property and didn't care about safety at all. I felt unsafe the whole time. When I reached out to Airbnb, their support was a joke. I had to explain my situation to over 20 different agents and nothing got resolved. They even called me in the middle of the night, just adding to my stress. I eventually had to leave because I didn't feel safe, but Airbnb wouldn't give me a refund, saying it's up to the host. I thought Airbnb was reliable, but this experience left me feeling abandoned, stressed, and ripped off. Be careful if you're thinking of booking with them.

Super frustrating

Stayed at this Airbnb in Nice, and let me tell you, it was not the vacation I imagined. Only got through 3 of the 7 nights I paid for thanks to a creepy crawly invasion. Yep, cockroaches. Reported it right away, even sent photos, but the hosts didn’t fix it. They sent someone over, but the problem stuck around. And after I left? Silence. No refund, no help. Airbnb tossed me a small token of goodwill, but come on, that didn’t cover the lost nights or stress. Tried to leave a review, but it got yanked because I asked the host for a refund first. Apparently, that’s a no-go. Super frustrating. Now I'm digging into consumer protection for some justice.

My nightmare

Ugh, what a nightmare. I had a minor issue with Airbnb and thought it would be an easy fix. Boy, was I wrong. Spent almost 1.5 hours on the phone with their Indian call center, and it was just a mess. They promised to email me, but guess what? No email. Asked for a manager, and the staff pretended to be one. Can you believe that? When I said I recorded them lying, they closed the conversation in 13 minutes. Seriously, this is not okay. For legal purposes, I'm keeping track of everything, including the agent pretending to be a supervisor. This is going to be a formal complaint. Airbnb's customer service is really going downhill. It's infuriating.

So, I've been using Airbnb

So, I've been using Airbnb for over 5 years without any problems. But my last trip to Rome was a nightmare. The apartment I stayed in had a faulty shower that caused flooding. It was impossible to stay there, so I reached out to Airbnb for help. They refused to do anything because the host wouldn't compensate. To make things worse, a few weeks later, the host tried to charge me $300 for a "dryer repair," claiming I misused it. But it was a washer-dryer combo! Airbnb backed the host and threatened to charge my credit card without my permission. It's shocking how they treat loyal customers. Be careful and think twice before booking through them.

I rented an Airb&b in

I rented an Airb&b in Glastonbury, and it was a nightmare. The host was actually a tenant without permission to sublet, which I only found out after booking. The place was dirty, and nothing like the photos. When I tried to complain, Airb&b's customer service was useless. They seemed more interested in protecting the host than helping me. Worse, the host left me a bad review for complaining, and Airb&b removed my honest review about the poor conditions. It feels like they prioritize profit over genuine customer experiences. If you're thinking about using Airb&b, be very careful. My experience was awful, and I wouldn't recommend it to anyone.

No thanks!

So, we booked a stay for February 16-25, 2025, and everything seemed fine until we got a text just 24 hours before our arrival saying our reservation was canceled. The host, Joy, then blocked us from leaving any feedback. Airbnb was useless in resolving the issue. Turns out, Joy double-books her timeshare and gives it to the highest bidder. We spoke to the property and found out her cancellation excuse was a total lie. We had a large room for seven people, and they only offered us a credit to rebook at double the cost because it was peak season. No thanks! Avoid "Super Host Joy" if you don't want your trip ruined and your feedback silenced.

Really total mess

I recently tried booking a service, and it was a total mess. The payment wouldn't go through, so I reached out to support over and over. They kept sending me these payment links, but none of them worked. It was like running in circles. Eventually, my booking got cancelled automatically, and I was left with no service and no refund. When I talked to their support team, it felt like chatting with a robot. Their responses were so scripted, I wondered if they even understood my problem. I've dealt with customer service before, but this was something else entirely. It left me really frustrated and questioning if I'd ever use their service again.

Booked a three-day stay in

Booked a three-day stay in Orlando through Airbnb, and it turned into quite the adventure. From the moment we stepped in, we were greeted by an army of cockroaches and a surprise visit from a flying moth. Reached out to the host, who refused to refund us for the remaining days. So, we packed up and left the next day. Contacted Airbnb and, after some back and forth, they agreed to reimburse us for the two days we didn’t stay, but not the service fee and taxes. Eventually, they offered $200 for the hassle. Frustratingly, my honest review got reported by the host, and Airbnb removed it without even asking me. Not the best experience overall.

So frustrating time

I recently had a frustrating experience with a company that really left a bad taste in my mouth. Dealing with them was quite a headache because their policies seemed to be all over the place. It felt like they were applied inconsistently, always to my disadvantage. When I reached out to customer service for help, it was like talking to a wall. The reps didn't seem to have the power or the understanding to actually address my concerns. It was nothing like the smooth and efficient support I've experienced with other big companies like Amazon. Overall, the whole process was a nightmare, and I would think twice before dealing with them again.