Reviews Summary

Zendesk.com has a 2.7 - star rating from 3 reviews, indicating a low level of customer satisfaction!

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Rating (1.0)

About company

Zendesk offers Help Desk Software featuring ticketing and knowledge base functionalities, accessible online without requiring downloads. Their mission revolves around simplifying business complexities and fostering seamless connections between companies and customers. Through their platform, Zendesk empowers businesses to elevate ordinary customer interactions into extraordinary experiences. Recognizing the significance of customer-centricity, Zendesk strives to enhance shared customer experiences, ensuring they are devoid of pain points and friction. Their commitment to improving customer interactions reflects a belief that life is enriched when encounters with businesses are smooth, helpful, and devoid of obstacles.

Key Details:

  • Location: The company is headquartered in San Francisco, California, United States.
  • Founders: Zendesk.com was founded by Mikkel Svane, Alexander Aghassipour, Morten Primdahl.
  • Foundation Date: The company was established in the year 2007.

Customer reviews

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(2.0)
This support company is a joke.
by Ryan

This support company is a joke. They have automated messages so you're not actually speaking to anyone. They cannot give you any information. Pointless support team says it all, though less than 2 stars.

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(2.0)
Zendesk's user experience is awful
by Nikita

Zendesk's user experience is awful, it's hard to find anything while setting up support. No wonder folks offer services to set up Zendesk support pages. This shows Zendesk can't figure out their service or doesn't care about customers.

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(4.0)
Zendesk chat is really good
by Strokes

Zendesk chat is really good for business. I like how easy it is to use, especially for live chat. The interface is simple and doesn't cost too much.

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