Reviews Summary

Wanderu.com has a 3.8 - star rating from 13 reviews, indicating a low level of customer satisfaction!

5 stars
7 Reviews
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3 Reviews
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3 Reviews
Rating (1.0)

About company

Wanderu stands as the epitome of simplicity in booking bus and train travel. Whether accessed through Wanderu.com or the Wanderu app for iOS and Android, travelers effortlessly discover and compare all available trips from top ground travel carriers across North America and Europe. The platform's user-friendly interface facilitates seamless navigation and efficient trip planning. Wanderu's commitment to providing comprehensive options ensures that users can make informed decisions based on their travel preferences. With a focus on accessibility and convenience, Wanderu continues to be a go-to resource for hassle-free ground travel bookings.

Key Details:                                                                  

  • Location: The company is headquartered in Boston, Massachusetts, United States.
  • Founders: Wanderu.com was founded by Polina Raygorodskaya.
  • Foundation Date: The company was established in the year 2012.

Customer reviews

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(1.0)
Crap experience with Wanderu
by Silver

I booked my trip to Boston via Wanderu. However, after I came back from the trip, I found that I was double charged. I tried to contact Wanderu via its app. But what I got was that they show their data and give me the carriers service website. They want me to get carriers for the double charge not Wanderu. I bought from Wanderu’s app. It’s your app’s issue and it was your app where I paid w my credit card. Wanderu shows no intention to help me on this. They keep saying that it’s my fault and I shall contact with the carriers myself. But, I bought from your app. It’s your service. Wanderu shall assist to solve this not just push me away. I can’t accept that. And, o would said that there is bug in Wanderu’s app. Don’t buy from them, the next victim might be you. Be careful!!!!!!!’n

(5.0)
This is the second trip I've arranged
by S. Marie

This is the second trip I've arranged with Wanderu. I came back for another trip because the first was such a good experience. The booking process itself was smooth and easy. The prices were, and still are, the best around. And even more satisfying, the specific transportation service I chose for the trips (Barons) are shorter in total time than any other bus line or transportation service. I was quite pleased that Wanderu offered this particular bus line. The bus itself was clean, comfortable and convenient with a few accommodations. Overall, I've had nothing but positive experiences so far and, while I look forward to this trip, I plan to use Wanderu for many more this year.

(5.0)
In terms of my overall experience and satisfaction
by Anonymous

In terms of my overall experience and satisfaction, I am super happy with the app. It's easy to use, reliable, and cheap. The only problem I've had was signing in with my Google account recently. There wasn't a button to take me where I needed to put in my gmail account information. I was able to sign in on safari, just fine. I was able to work around it by making a new account with my dummy email address but now I would like the option to merge, if possible! Everything else is perfect though, thank you! And thank you for making an amazing app that's made traveling across states for important events without a vehicle of my own possible.

(1.0)
The system booked the wrong date
by sajana gurung

The system booked the wrong date, and I didn't notice until the ticket was issued. I immediately tried to make an adjustment, but it was not possible to change, modify, or cancel the ticket, resulting in the full purchase price being lost. Due to this bad experience with a $30 ticket, I have decided not to use Wanderu again.

(4.0)
Love this app! I use it literally
by Anonymous

Love this app! I use it literally all the time. I dont drive, but I travel often. I’ve used it for day trips…. Long and short trips….. trips with my daughter. Late and early trips. Last minute trips. This app is a lifesaver and it works in real time. Truly the google flights of ground transportation

(5.0)
Wanderu is a really simple site to use.
by Mariana

Wanderu is a really simple site to use. You can see options based on schedule, bus, and/or train alternatives. It's easy to compare costs, and it has a friendly atmosphere. I highly recommend Wanderu. I have returned to it for booking trips from NYC to Richmond, and NYC to Philadelphia.

(5.0)
This app is a game-changer
by Myeisha Rogers

This app is a game-changer! I've relied on it for years to visit my family upstate. The application runs seamlessly, and the booking process is a breeze. Simply choose your destination, make the payment, and you're good to go. It's the epitome of convenience.

(4.0)
It took a bit to get the hang of it, but once I did
by SJ

It took a bit to get the hang of it, but once I did, it was pretty simple and handy with the filter and sorting features to nab a ticket. I liked that they had lots of transportation choices to consider and pick one that didn't break the bank.

(5.0)
Wanderu offered bus tickets at a rate that was much better than other choices
by Peter Eckert

Wanderu offered bus tickets at a rate that was much better than other choices. The company worked with different carriers to give customers lower prices. The site is simple to use and presents the key information in a clear way.

(5.0)
The site is clear and simple, with great prices!
by Anonymous

The site is clear and simple, with great prices! It offers many choices with a time and price breakdown. Also, the tabs are helpful for finding exact times to reach your destination, including earliest and latest options.

(1.0)
Scammers
by Anonymous

All purchases are final, even if you made a mistake and contacted them immediately, there is nothing they can do. Refundable tickets are not offered although available. Strongly recommend to not use them.

(4.0)
The company's service is easy to grasp
by Linda

The company's service is easy to grasp, although I did face a bit of trouble setting up my account. It's my second time using their service. The first time was a nice journey.

(5.0)
This train is really great and doesn't cost much.
by Rachel Young

This train is really great and doesn't cost much. It's a good option for traveling, especially with gas being pricey.

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