Reviews Summary

ThurlbyMotors.com has a 2.0 - star rating from 1 review, indicating a low level of customer satisfaction!

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Rating (1.0)

About company

Thurlby Motors is a family-owned motor dealer group located in Lincolnshire, dedicated to strong customer service. They offer comprehensive facilities, including used car sales, servicing, parts sales, and accessories. Their accident repair center provides additional support to keep vehicles in top condition. Thurlby Motors prioritizes a personalized, customer-focused experience across all services. With a commitment to quality, they serve as a trusted choice for motorists in the region.

Key Details:

  • Location: The company is headquartered in Louth, United Kingdom.
  • Founders: ThurlbyMotors.com was founded by Richard Walsh.
  • Foundation Date: The company was established in the year 1982.

Customer reviews

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(2.0)
The car we purchased had dampness inside

The car we purchased had dampness inside, so we returned it to Thurlby. They looked into the issue and promised to try a fix, and if unsuccessful, they said we could consider swapping for another car. Unfortunately, they couldn't fix it. When we asked for the replacement, they told us we’d have to pay extra for a trade-in on another vehicle. This experience with Thurlby Motors feels unfair for any customer. Their sales team seems to say anything to close a deal, with aftersales that feel far from genuine. We wouldn't consider this company or their products again.

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