Reviews Summary

TexasRoadhouse.com has a 2.7 - star rating from 6 reviews, indicating a low level of customer satisfaction!

5 stars
1 review
4 stars
0 reviews
3 stars
2 reviews
2 stars
2 reviews
1 stars
1 review
Rating (1.0)

About company

Texas Roadhouse is renowned for its legendary steakhouse experience, offering a menu featuring American cuisine staples such as prime steaks, flavorful ribs, and delectable made-from-scratch sides. Alongside their mouthwatering dishes, patrons are treated to freshly baked rolls, enhancing the dining experience. Customers consistently praise the exceptional service provided by Texas Roadhouse staff, ensuring a memorable visit for all. From the warm ambiance to the delightful flavors, guests can expect nothing short of excellence during their time at Texas Roadhouse. Whether craving a hearty steak or flavorful sides, this establishment delivers a satisfying dining experience.

Key Details:

  • Location: The company is headquartered in Louisville, Kentucky,United States.
  • Founders: TexasRoadhouse.com was founded by W. Kent Taylor.
  • Foundation Date: The company was established in the year 1993.

Customer reviews

Sort by:
  • Sort by:
  • Most relevant
  • By date
  • By rating
avatar
(3.0)
My daughter, two grandchildren and I had lunch at the

My daughter, two grandchildren and I had lunch at the Chesapeake VA Texas Roadhouse this past Mother’s Day. Arrived about 12:00 and the place was hopping! Luckily, we were seated immediately. Our waitress was Sierra and she was outstanding! Patient, friendly and very helpful getting some take home croutons for my daughter. I always have the small filet medium well and it’s perfect. Unfortunately, this visit the steak was quite bloody and tough. I ate a small bit and left the rest of the bloody mess on my plate - disappointed. Overall the meal was great. Then I made the mistake of using the ladies room. PLEASE CLEAN THE RESTROOMS REGULARLY DURING OPERATING HOURS. They only have 3 stalls and there were several women cued up waiting their turn. The floor was wet inside the stalls, toilet paper scraps littered the floor throughout, and the toilet was filthy, even on the back next to the wall. Desperately needs a complete remodel and more stalls to accommodate more people.

Own this company? Claim & Respond Reviews with responses attract 🔥59% more returning customers and 🔥20% more first-time customers
avatar
(5.0)
The opening of Texas Roadhouse in St

The opening of Texas Roadhouse in St. Augustine was busy, with many people coming in. The managers and staff were ready and wanted to help. When I got there, I saw they added a To Go window, a good idea I'll use later. Our meal was nice, thanks to Taylor, our server. She was really nice and knew a lot, making our time good. Even though my son was late, she waited patiently while I saved the table. While waiting, I saw Nay, a server, who was different. She worked hard and was kind. I saw her talking to an old couple in sign language, making them happy. They liked Nay a lot, and I did too. I told Chase, Nay's manager, what I saw. The staff's real want to make the meal good is why I'll come back soon.

Own this company? Claim & Respond Reviews with responses attract 🔥59% more returning customers and 🔥20% more first-time customers
avatar
(1.0)
I’d rate it a zero stars, but that's not a choice.

I’d rate it a zero stars, but that's not a choice. I used to love Texas Roadhouse, but now I feel different. I went there today and paid $100 for 2 kids' meals and 3 adults. My 6-ounce Dallas filet was a tough, overcooked piece of meat. I asked for it medium rare, but it had no pink at all. It was really hard to chew! My son-in-law’s sirloin was too gristly to eat, so my dog will have a steak feast for sure—probably $50 worth! My daughter enjoyed her meal; her sirloin was a good cut and cooked medium rare with pink inside!

Own this company? Claim & Respond Reviews with responses attract 🔥59% more returning customers and 🔥20% more first-time customers
avatar
(3.0)
I put in an order today online

I put in an order today online for my staff, we were celebrating a birthday. We don't keep utensils. It's tough to eat without a fork. I asked for five packs of utensils, but when I got back to the office, there were none. Small things matter, especially in my situation. When we ask for something, we really need it.

Own this company? Claim & Respond Reviews with responses attract 🔥59% more returning customers and 🔥20% more first-time customers
avatar
(2.0)
The waiter wasn't good and the food was cold.

The waiter wasn't good and the food was cold. He said they didn't have strawberry lemonade when we asked for it. My daughter got loaded mashed potatoes, but they were so cold that the cheese didn't melt. The service and food were bad.

Own this company? Claim & Respond Reviews with responses attract 🔥59% more returning customers and 🔥20% more first-time customers
avatar
(2.0)
Thi's Roadhouse in Texas be one of the worst

Thi's Roadhouse in Texas be one of the worst I've tried. The waitress just took orders n' disappeared, 'cept to drop the bill. She's a r. Even the manager's not friendly, also a r. Seems like they only hire r's here.

Own this company? Claim & Respond Reviews with responses attract 🔥59% more returning customers and 🔥20% more first-time customers

Didn't find what you were looking for?

Feel free to ask your questions, and our team will be delighted to provide answers.

Similar companies