Reviews Summary

RBC.com has a 1.5 - star rating from 2 reviews, indicating a low level of customer satisfaction!

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Rating (1.0)

About company

Royal Bank of Canada (RBC) is a global financial institution known for its purpose-driven and principles-led approach. With over 94,000 employees, RBC focuses on innovation and delivering exceptional client experiences. It is Canada's largest bank by market capitalization and one of the largest globally. RBC serves more than 17 million clients across Canada, the U.S., and 27 other countries. The bank's diversified business model emphasizes helping clients thrive and supporting community prosperity.

Key Details:

  • Location: The company is headquartered in Toronto, Ontario, Canada.
  • Founders: RBC.com was founded by Thomas Kinnear, Edward Kenny, William Cunard.
  • Foundation Date: The company was established in the year 1864.

Customer reviews

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(2.0)
Got the RBC British Airways VISA card mainly for the bonus AVIOS Points.
by Tony Newman

Got the RBC British Airways VISA card mainly for the bonus AVIOS Points. The card says you get 2 AVIOS points per $ spent when dining out. But they don't mention it all depends on how VISA categorizes the place. No matter how much proof you show or how many times you complain, they just won't help. In July & August, I spent $2165.26 at 4 restaurants, which should have given me close to 4330 AVIOS points. Instead, they labeled 3 restaurants as "Groceries" and 1 as "Travel." How is that even possible? They just blame VISA and say nothing can be done. If I'd known, I would NEVER have used this card for such pricey meals. My AMEX Platinum would have been so much better for rewards. Plus, this RBC BA VISA has a $165 annual fee. It's a total ripoff and RBC does NOTHING to assist. I'm furious.

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(1.0)
Awful experience with customer service.
by Anonymous

Awful experience with customer service. After six tries, I finally reached a rep. Before that, I kept getting disconnected. This is not a small business; it's a large company. Your system is clunky and unhelpful. RBC needs to sort out a better system and not cause people stress. I'm on vacation in Turkey but live in Canada. I’ll wait until I'm back in Canada to hopefully get this sorted. So annoyed.

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