Reviews Summary

Paul Gauguin Cruises has a 1.0 - star rating from 1 review, indicating a low level of customer satisfaction!

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Rating (1.0)

About company

Paul Gauguin Cruises offers a luxury cruise experience tailored to the beauty of Tahiti, French Polynesia, and the South Pacific. The 330-guest m/s Paul Gauguin delivers all-inclusive, authentic voyages that explore the region's wonders. With 25 years of expertise, the cruise line is a destination leader, known for its intimate ambiance and exceptional service. The ship's reimagined décor and relaxed atmosphere enhance the onboard experience, while the crew's passion and care create memorable journeys. Paul Gauguin Cruises sets the standard for small-ship luxury cruising in the South Pacific.

Key Details:

  • Location: The company is headquartered in New York, United States.
  • Founders: Paul Gauguin Cruises was founded by Richard Bailey. 
  • Foundation Date: The company was established in the year 1998.

Customer reviews

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(1.0)
My aunt went on this cruise years ago
by Anonymous

My aunt went on this cruise years ago and talked about it a lot. So, we decided to book a trip in her honor. When I first called, I spoke to someone who clearly didn’t want to help. I barely got any useful info. A few days later, in May, I called to book the trip for an 8/26 departure. I added travel insurance and paid $26262.02. The insurance from Allianz covered Covid, but my husband and I got sick just before the trip. I called Paul Gauguin to cancel, but the agent told me I should be fine to travel by Friday. I explained we were still sick—what did they expect us to do, infect everyone on board? I filed a claim with Allianz and submitted all the necessary documents. They kept sending me emails asking for forms that were never attached. It took multiple requests to get them. They’ve had my money since May, and I just received another email asking for the form again with no attachment. I checked the portal and saw they closed my case without any reimbursement or explanation! When I called Paul Gauguin again, the agent told me to email customer support. I did, but they just told me to call Allianz. Now I’ve lost $26262.02, and no one is helping me recover it. I should note that Allianz partners with Paul Gauguin. They both seem dishonest, and I would not recommend booking this trip.

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