Reviews Summary

Holland America Line has a 2.0 - star rating from 1 review, indicating a low level of customer satisfaction!

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Rating (1.0)

About company

Holland America Line has been a leader in cruising for 150 years, offering spacious ships, award-winning service, and diverse itineraries. With a fleet of 11 ships, they provide over 500 sailings annually, visiting all seven continents, including unique destinations like the Amazon and Antarctica. The company is dedicated to environmental sustainability, maintaining ISO 14001 certification for its operations. Holland America Line also engages in global social responsibility efforts, contributing to communities and causes worldwide. Their goal is to deliver enriching travel experiences while fostering connections and shared humanity.

Key Details:

  • Location: The company is headquartered in Seattle, WA, United States.
  • Founders: Holland America has been a subsidiary of Carnival Corporation.
  • Foundation Date: The company was established in the year 1873.

Customer reviews

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(2.0)
We sailed on the Koningsdam cruise ship from
by Carol M

We sailed on the Koningsdam cruise ship from Vancouver to Alaska. You must provide a credit card number, which is mandatory. We mainly enjoyed coffee and reserved one excursion with them on the Skagway railway for 119 dollars each. We also had a mobile internet connection. When our credit card bill arrived, they charged us £711.84. There is no detailed statement provided, and we suspect this happens to everyone, allowing them to earn a lot from interest. I've sent many emails, but only got an automated response. Calling leads to being transferred from one department to another. Terrible customer service, AVOID THEM.

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