Geekbuying.com

Three months after buying a 3D printer for school, it starts to give errors and failures, from what I see on the internet they are common failures for this printer. I write to them via chat and this is the first solution they give me: 1. Restart the machine and try heating again. If the heating is normal, it may be an occasional problem caused by the machine crashing. 2. If the heating still fails, observe whether the LED next to the E1 terminal on the motherboard is lit up from the right side heat dissipation port of the chassis when heating. If no LED lights up, there is a problem with the motherboard. Replace the motherboard. 3. If the LED lights up normally, heat the heating block (using a hair dryer or lighter) and pay attention to any temperature changes. If there is no change, there may be a problem with the thermistor, and further investigation of the thermistor is necessary. 4. If there is a change in temperature, remove the plastic cover on the right side of the extruder and check if the heating tube terminals are connected. If the two legs of the heating tube are not connected, there is a problem with the heating tube. Replace the heating tube. 5. If the two legs of the heating tube are connected, check the voltage (DC mode) during heating. If the voltage drops significantly below 24V, it may be a power supply issue and further investigation of the power supply is needed. 6. Check the resistance of the heating tube. The resistance of the heating tube should be approximately 9 ohms. Thank you for your understanding and patience. I tell them that I am not an expert in printers and that it is under warranty, they tell me to send it packaged back to the warehouse, which is in nothing more and nothing less than Poland, the shipping matters more to me than the printer. so I'll have to eat the printer with potatoes. DO NOT BUY HERE. I feel cheated and my students are sad because they can't use their new 3D printer.

I purchased a laser engraver for a substantial amount, only to receive a damaged product. The return process was a nightmare – initially, they insisted I cover the shipment costs to China. Despite providing clear tracking evidence of the device's return, they repeatedly denied receiving it. After prolonged communication, they acknowledged the faulty engraver's receipt and promised a refund, deducting the original shipping fees. Unfortunately, weeks later, I'm still waiting for the promised reimbursement. This company is untrustworthy, causing unnecessary stress and disappointment. I strongly advise against any dealings with them.

Purchased an IlifeV vacuum from geekbuying 10 months ago, initially satisfied until it malfunctioned. Contacted support in January, and it's been a frustrating ordeal since. Limited responses, back-and-forth emails, and ineffective solutions. Received parts that didn't resolve the issue and faced an unexpected twist – apparently, customers are responsible for fixing products under warranty. Geekbuying's approach seems to assume customers possess technical skills for DIY repairs. Caution advised for those considering purchases, as after-sales support may not align with conventional expectations.

Geekbuying pleasantly surprised me with their efficient service. Despite being unfamiliar with the company initially, my order arrived from China to the UK in just five days, and everything was in perfect condition. What impressed me even more was their responsive customer support. When I realized I missed out on some features available in a slightly pricier version, the Geekbuying team promptly provided a free download link for the additional files. The affordable prices didn't compromise the quality of service, making it a reliable choice for future purchases.

I've purchased several items from this site and had positive experiences, particularly due to effective communication with the seller and the availability of European stores. To illustrate, I initially ordered a BLUE videoprojector for 151 Eur, but discovered a coupon for the WHITE option at 145 Eur the next day. Contacting customer support, they swiftly agreed to switch my order to WHITE, applying the coupon discount and refunding the 6 Eur difference. I secured my preferred option at a 16 Euros discount – impressive service that met my needs effectively.

I recently made my first purchase from this store, and I must say, it's a solid 5-star experience! The team's assistance was exceptional. Despite a registration typo that led to emails being sent to the wrong address, the support chat resolved the issue within a minute. They promptly corrected my email, reissued all order-related emails, and did so with utmost politeness and efficiency. I'm thoroughly impressed and wholeheartedly recommend them without hesitation!

I purchased an electric scooter, and while the initial experience was positive, I encountered a payment issue. Despite providing evidence of my payment, the app displayed the transaction as canceled. Customer service suggested it was a bank issue, even though my bank confirmed the transaction. Now, I'm left waiting for resolution. Disappointed in the payment process, hoping for a swift resolution and a chance to share a more positive experience in the future.

Absolutely bad experience. My laptop went for repairs on November 30, 2023. Despite their promise of a 15-30 day turnaround, it's been over two months, and there's no sign of my repaired laptop or a refund. Communication is non-existent, leaving me in the dark about the status. The company's commitment to timely service is severely lacking, and I'm left with frustration and uncertainty about the fate of my device and money.

They has consistently delivered excellent service. Having used the S7 model with the Auto-Empty Dock for 2 years, I encountered issues, but their prompt response included sending spare parts, repair instructions, and a small compensation. Upon purchasing the new Roborock S7 Max Ultra, I received additional discounts through coupons. Their service is consistently reliable, quick, and professional.

I bought three spools of black LW PLA. But one was grey and the other two were black, causing my 3D printed fixed wing to have color differences. The settings were also inconsistent, leading to wasted filament and time spent on testing. Additionally, the spools were advertised as "1 KG" but were actually only "750 g". They have since updated the title on the website.

I had a rugged phone from Geekbuying, which unfortunately got lost in transit from the European warehouse. Despite the three-week wait for clarification, Geekbuying promptly took action, resending the phone within three days. I opted for Insurance and Local Return Service, and the customer support responded to my tickets within a day. The phone functions well.

Wonderful support. I purchased the AnyCubic 3 Kobra for 449 Euro, but shortly after, the price dropped to 349 Euro. I reached out to the Customer Service Chat and, to my delight, received the price difference back. I saved 70 Euro and had a very kind representative assist me! I'm quite satisfied :-) ... really .. with this, I can buy new Filaments haha

I got my second item from geekbuying, and the first one worked great, but the new one had a bad microSD card. After a quick exchange and a video upload, I was promptly refunded to buy a new microSD card. The issue was managed well and pleasantly. I shared my problem, and the vendor responded well. I’m pleased with the customer service.

My purchase of a robot vacuum unfolded seamlessly—smooth ordering process, transparent communication, and well-packaged delivery. The product aligns with my expectations. This marks my third order, and I remain content. While untested with the service center, I trust it won't be necessary in the future. Appreciate it!

Shipping was faster than expected and tracking was great until the package hit the USA. The USPS never showed they recieved it until it was out for delivery days later. Also one of the wireless USB dongles was missing. Update: product stopped working few days later. Attempting to resolve.

I effortlessly located and bought the desired item. Regrettably, I had to cancel my order shortly after due to my mistake. Creating a support ticket yielded a prompt response, facilitating a smooth cancellation process. The refund was swiftly processed the following day.

I've shopped at Geekbuying for years, and I'm quite satisfied with their support and affordable prices. I've reached out to their support team a few times, and they've always been helpful. Last week, a small issue came up, which they fixed in 2 days.

Good experience! I got an RG35XX Plus gadget. It came fast but was broken (had a display problem). I called customer service and they promptly sent me a new one. This one works fine. I'm happy with the service.

Prompt service as committed. Seamless purchasing process with the added benefit of EU warehouses for hassle-free international shipping, sidestepping potential tariffs. I intend to patronize them in the future.

The Customer Service is okay, the products are fine, and if something goes wrong, they sort of fix the issues and aim to keep the customer satisfied. Thank you Geekbuying for your help, hope you do well!

The company provides reasonably priced, quality products with responsive customer service. The delivery timeframe, averaging 5 to 7 days for European shipments, aligns well with expectations.

Recently, I got Ender 3 V3 KE, always a fair price. There was an error code during setup, but customer support fixed it (sent spare parts). All good now! Thanks, geekbuying!

Ordered the same item two times by mistake. Opened a support chat and got the extra order cancelled in just a few minutes. Nice service.