Reviews Summary

EyemartExpress.com has a 2.0 - star rating from 3 reviews, indicating a low level of customer satisfaction!

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Rating (1.0)

About company

Eyemart Express, founded by a doctor, aims to provide affordable, quality eyewear with same-day service. Operating nationwide, its family of brands includes Eyewear Express, Vision4Less, and Visionmart Express. The company collaborates with optometrists and optical experts, leveraging technology for rapid growth. Eyemart Express values customer feedback for continuous improvement. Their mission is to help customers spend more time enjoying life and less time worrying about their vision.

Key Details:

  • Location: The company is headquartered in Farmers Branch, Texas, United States.
  • Founders: EyemartExpress.com was founded by Dr. Doug H. Barnes.
  • Foundation Date: The company was established in the year 1990.

Customer reviews

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(4.0)
I visited to buy glasses and sunglasses.
by Scott

I visited to buy glasses and sunglasses. The first pair wasn’t right, so I needed to exchange the frame. The manager said she’d be with me soon but got distracted by some contractors in the office while I waited at the front desk. After about 20 minutes, an assistant came to help me, but then she wanted to charge me again. The manager corrected this mistake. When I came to pick up my glasses, the manager was busy but helped me after I interrupted her. She gave me my glasses and said I was all set. I asked her to adjust them and noticed they were readers instead of my regular glasses. Luckily, I caught this before driving. The Augusta Maine manager shouldn’t be in charge; her assistant seems more capable. She seems a bit overwhelmed or out of touch, which could lead to serious mistakes. On a positive note, a helpful employee resolved the issue.

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(1.0)
I visited the store in Springfield, Illinois
by Ginny Campbell

I visited the store in Springfield, Illinois and was surprised to find it crowded with only two opticians. When I inquired if I needed to check in, I was told to wait. After 30 minutes, I was informed that they were full and that I would need to make an appointment. The next morning, I called and spoke to optician Gayle, who was very rude and seemed annoyed by my questions. As a retired optician, I knew the information she provided was incorrect. I tried to schedule an appointment, but she told me the doctor would be leaving at 1:30, which was not true. The store needs major improvements. It has the potential to do well if it has staff that is helpful and polite. If I could rate this store a 0, I would. Very unsatisfied.

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(1.0)
I have been a customer for several years now
by Anonymous

I have been a customer for several years now, and the quality of the frames they offer is not very good. I have had 4 pairs in the last year that have broken, lens don't stay in, nose pieces snap off, and arms come loose for example of some of the problems I have faced. The customer service has not been the best either, talking about other customers or being rude when handling issues. I spend ALOT on glasses and not being able to get things repaired when it's a defect with the glasses without paying a fortune to fix. I will be searching for a NEW place to take my business.

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