Reviews Summary

CubCadet.com has a 1.0 - star rating from 5 reviews, indicating a low level of customer satisfaction!

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5 Reviews
Rating (1.0)

About company

Cub Cadet is an American company known for producing and globally marketing a wide range of outdoor power equipment. Their offerings include zero-turn riders, utility vehicles, lawn and garden tractors, and lithium-ion battery tools. Cub Cadet focuses on delivering innovative, high-performance products designed for both residential and commercial use. With a commitment to quality and customer satisfaction, they cater to those who take pride in their lawn care. Cub Cadet products are engineered for durability, efficiency, and ease of use.

Key Details:

  • Location: The company is headquartered in Valley City, OH, United States.
  • Founders: CubCadet.com was founded by Stanley Black & Decker.
  • Foundation Date: The company was established in the year 1960.

Customer reviews

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(1.0)
I called because my 2024 XT1 LT50 wouldn't start.
by Anonymous

I called because my 2024 XT1 LT50 wouldn't start. I battled with the AI menus that just kept directing me to their online help page. After 3 calls and 15 minutes on hold, I finally got through. I described the problem and asked to talk to a technician, thinking it was probably just a choke adjustment. Instead, I was sent to a phone that rang once and then disconnected. This happened twice even after I explained I had been disconnected before. Cub Cadet, ditch the AI and hire real people who actually want to work there. You could learn a lot from Home Depot as they know how to handle Customer SERVICE!

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(1.0)
AI Frustration, Real Help Needed!
by Unsatisfied Customer

I tried to get my 2024 XT1 LT50 started but it just wouldn't cooperate. Navigating their AI system was a nightmare; it kept pushing me to check their online troubleshooting page. After three calls and a 15-minute wait, I finally reached a human. I explained I thought it was a simple choke adjustment and asked for a technician. They transferred me to a line that rang once and hung up. This happened twice, even after I mentioned the previous hang-up. Cub Cadet, ditch the AI and hire people who actually care. Take a note from Home Depot—they know how to do Customer SERVICE right!

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(1.0)
Cub Cadet Warranty Woes: Beware Buyers
by Jerry Conners

Man, what a nightmare dealing with Cub Cadet's customer service. Got myself a 2023 Cub Cadet XT1 42B, it's practically brand new, only 30 hours on it. But guess what? The valve needs replacing already. So, I reach out for some warranty help, and they drop the bombshell that they won't honor it 'cause I'm not the original owner. The previous owner moved outta state and now can't be found. And to make it worse, they tell me the Briggs and Stratton engine issues have to be taken up with Briggs directly? Seriously, what a mess. Just a heads-up for anyone considering buying one.

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(1.0)
Riding Mower Payment Disaster
by Dave Koniuch

Dealing with this company has been a total nightmare. I bought a new riding mower and set it up for monthly payments. First month, no payment was taken out, so I called the dealer. They assured me it'd be sorted, but the second month came and went with no payment taken, and now I'm hit with $80 in late payment charges. I've been on the phone constantly trying to fix this, but nothing's happening. If this doesn't get resolved soon, I'm getting my down payment back and going for a different brand. This hassle isn't worth it.

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(1.0)
Endless Hold and No Blades Delivered
by Christy Herziger

I ordered new lawn mower blades online, expecting them to show up in 3-5 days. Well, it's been almost two weeks, and they haven't even shipped yet. So, I decided to call and cancel the order. I've been on hold for more than an hour, just listening to their annoying music. Trying to cancel online? Forget it, not an option. I had to go out and buy the blades from a local dealership instead. And guess what? I'm still on hold, trying to cancel the original order. Total nightmare.

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