Reviews Summary

Cruise.com has a 2.3 - star rating from 4 reviews, indicating a low level of customer satisfaction!

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Rating (1.0)

About company

Cruise.com offers a wide selection of cruises worldwide, from short Bahamas trips to extended 100+ day world voyages. With a team of experienced cruise specialists, the company assists travelers in finding the perfect cruise. Their website provides helpful resources like detailed itineraries, ship information, videos, and virtual lectures. Cruise.com has earned multiple awards, including Norwegian Cruise Line’s Elite President’s Travel Partner of the Year and Royal Caribbean's Online Agency of the Year. The company is committed to providing exceptional service and comprehensive tools for planning cruise vacations.

Key Details:

  • Location: The company is headquartered in Dania Beach, Florida, United States.
  • Founders: Anthony Hamawy is the President of Cruise.com.
  • Foundation Date: The company was established in the year 1998.

Customer reviews

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(1.0)
Cruise.com is not a reliable travel agency

Cruise.com is not a reliable travel agency that keeps its promises about post cruise rebates. They claimed we would receive a rebate from the agency in 6-8 weeks after returning, but that’s unlikely to happen. The staff there seem to be aware that this is a trick to attract customers. I strongly suggest avoiding cruise.com if you don’t want to fall for this trick. Every employee seems to repeat the same message: "a check is being processed that you will receive in a few weeks." Yet they know this untrustworthy agency has many bad reviews and is likely scamming people. I hope they face consequences from the cruise lines or state officials.

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(1.0)
I had a pretty good experience with this company.

I had a pretty good experience with this company. The booking process was straightforward, and I didn’t face any major issues. I was happy with the price offered for the suite. However, some of the promised perks, like the Signature Beverage Package and onboard credit, didn’t quite meet expectations. When I reached out for clarification, they told me they had already given the best deal available. Overall, it was a decent experience, but they could improve on delivering all the promised benefits.

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(2.0)
I participated in a dinner and show tour

I participated in a dinner and show tour, hoping for a fun night of good food and entertainment. Sadly, the experience was quite poor. The meal was average, with tasteless and poorly cooked dishes that didn't match the promised "gourmet" style. The show was dull and fell short of the promotion. The place felt small, and the service was careless. The mix of ordinary food and uninspired entertainment turned this tour into a letdown and a bad decision.

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(5.0)
Booking two cruises was easy.

Booking two cruises was easy. Any questions I had were answered quickly. The options and prices were clear. I would book another cruise with Cruise Plus without any problem. Sacha was patient and very helpful.

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