Reviews Summary

Buddyboss.com has a 3.5 - star rating from 6 reviews, indicating a low level of customer satisfaction!

5 stars
3 Reviews
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2 Reviews
Rating (1.0)

About company

BuddyBoss is a company specializing in online community solutions for WordPress users. Their mission is to provide ease and freedom to users, allowing them to manage and grow their communities without constraints. BuddyBoss values user feedback, diversity, and integrity in their decision-making processes. Their culture emphasizes flexibility, remote work, and treating team members like family.

Key Details about BuddyBoss:

  • Location: BuddyBoss is headquartered in Chicago, USA.
  • Founders: BuddyBoss was co-founded by Michael Eisenwasser and Tom Cheddadi.
  • Foundation Date: BuddyBoss was founded in 2010.

Customer reviews

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(1.0)
My experience with this company has
by Aimee M

My experience with this company has been less than satisfactory. Utilizing their services led to an influx of membership-related issues on my site, resulting in a prolonged downtime of 5 days attributed to a theme code problem. The communication between the company and Beaver Builder was unproductive, with conflicting claims about who was responsible for the issue. Eventually, it became apparent that Beaver Builder had to intervene and fix BuddyBoss's code to restore functionality to my site. This incident has made me reevaluate my preference for a customized LMS system, as the struggle with theme and plugin compatibility became a significant concern after 5 years of use. Furthermore, attempting to address my grievances with the support team proved futile, as the provided email for the complaint department turned out to be non-functional. As my site remains unresolved on the 6th day since it went down, the overall experience with this platform has been nothing short of a headache, potentially causing significant financial losses. I would caution others against investing in this company unless they are prepared for such challenges and inconveniences.

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(5.0)
The Buddyboss theme,
by Devon

The Buddyboss theme, Platform and App are well enginered, good quality, and easy to use solutions. Their support is always good, very helpful and fast to respond in the rare event that they are needed (and most often for issues that were not even caused by their software). I highly recommend any BuddyBoss product. Our company has been using them for the last three or four years. We're very satisfied.

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(1.0)
You really need to have the
by Yiye Z

You really need to have the "skills" to deal with BuddyBoss Support, because if you give up, you will not get your issue resolved and they will just close your ticket as resolved even if it's not. When I say skills, it's like pre-handling objections in sales. You need to have the skills to pre-handle excuses and gaslighting from BuddyBoss support.

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(4.0)
Overall quite nice.
by Karl

Overall quite nice. The interface can be a bit puzzling, but after you get used to it, you can handle most tasks. The support is quite solid, even though there's no phone help. They not only guide you on what to do but also provide the necessary code and instructions for installation. It looks like they regularly update based on feedback too.

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(5.0)
better
by Aaron V

I've been using their services for a while now and I've noticed a significant improvement in their support. Before, it used to take forever for them to respond and help me with my queries but now they're super quick and efficient.

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(5.0)
The customer service was really
by Anonymous

The customer service was really good. They were there when I had a problem and fixed it quickly. I would recommend this company for your needs.

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FAQ

  1. Is BuddyBoss free?

    Yes, BuddyBoss is a powerful and highly customizable open-source community platform built on WordPress, and it's available for free.

  2. How do I download BuddyBoss?

    To download BuddyBoss, you need to log into your BuddyBoss Account and go to your Downloads page. From there, you can download both the BuddyBoss Theme and BuddyBoss Child Theme. After downloading, you can install them in your WordPress Dashboard by navigating to Appearance > Themes > Add New and clicking the Upload Theme button.

  3. Is BuddyBoss app worth it?

    In general, users find BuddyBoss to be a valuable platform for building websites. While some aspects of website development may pose challenges, most issues can be resolved by consulting the documentation or reaching out to customer support.

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